Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,696 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional from start to finish and a great end product. I love my sofa.”

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Posted 7 years ago

“Excellent products and service”

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Posted 7 years ago

“Excellent products and service”

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Posted 7 years ago

“Excellent! Products and service! Showroom not particularly easy to find but a warm welcome nonetheless! Delivery drivers were late, on a cold and wet November evening! - not their fault - too much being asked of them!”

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Posted 7 years ago

“Superb service and excellent quality. The chair and sofa look great and will definitely use again.”

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Posted 7 years ago

“Very pleased with the help and advice I received when purchasing my Appleby Sofa Bed. I am very happy with my sofa and would not hesitate to recommend to my friends and family.”

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Posted 7 years ago

“Excellent service, even when I changed my mind on the material. Website easy to use and well laid out. Delivery on time. All in all a good company to deal with.”

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Posted 7 years ago

“Very happy with service. Have purchased twice in the last year from Willow and Hall and have had no concerns at all.”

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Posted 7 years ago

“Very pleased with my order which arrived on time and on the specifed date.”

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Posted 7 years ago

“Professional and efficient customer service. Great attention to detail. We are delighted with our new furniture and would highly recommend Willow and Hall to anyone looking to buy a bed settee or new lounge furniture.”

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Posted 7 years ago

“I ordered a sofa chair bed, i was kept informed of how my order was progressing and of the timed delivery. I was very impressed with the service from order to delivery.”

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Posted 7 years ago

“Excellent product; excellent service. Polite and knowledgeable delivery guys who were proud of the product they deliver - would not hesitate to buy again.”

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Posted 7 years ago

“Kept us regularly updated reference delivery. Very helpful when selecting fabric and colour. Excellent product quality.”

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Posted 7 years ago

“After 3 days of looking at numerous sofas in many shops and feeling tired and depressed, our niece recommended Willow and Hall (who we had never actually heard of). Wow, what a difference, an excellent show room in Chiswick, staffed by very nice people, helpful and not pushy. We chose our 2 sofas in a colour we loved, comfortable, attractive and perfect. We were told that the delivery would be between 4-5 weeks, free as well. They were delivered 4 weeks and 4 days later by a great team of 3 guys who were so careful and polite. I cannot fault this company and would highly recommend them.......”

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Posted 7 years ago

“Great service! Our sofas were delivered yesterday in the snow despite our reservations about them being able to get here! The delivery guys were friendly, polite & helpful. Our sofas are beautiful & very comfortable......love them!”

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Posted 7 years ago

“Excellent company to deal with - responsive to emails with queries in advance and a delivery team that stop at nothing to get furniture into difficult places. Also great quality. Would highly recommend over several other similay priced other companies I have used”

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Posted 7 years ago

“Great quality, comfortable sofa bed and excellent customer service”

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Posted 7 years ago

“We looked many, many places for a sofa bed that not only looked great but was comfortable to lounge on and great to sleep on. Weirdly, with the plethora of sofa beds on the market, this is a challenging thing to achieve. After visiting many showrooms, we found Willow and Hall. From two trips to the showroom, to the delivery of the sofa, we had a great experience. The ability to see the different models, open the beds, lay on them, change the cushions, and choose specific fabrics to drape over them was invaluable in helping choose the right sofa bed for us. Showroom and office staff were super helpful, patient and attentive throughout the process. We ordered an Elmley 3 seater sofa bed with a memory foam mattress and it is gorgeous both visually and comfort wise. The only thing that would have made the process better is the ability to purchase with interest free finance as the made to order sofas are more expensive than some competitors who offer this option. We almost went with another company because of this. (Seriously, W & H should consider making this available). Very glad we didnít in the end however - we and our guests love our sofa bed. Willow and Hall definitely produce a top quality, superior product with more available options and excellent craftsmanship. I highly recommend them!”

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Posted 7 years ago

“Good quality and brilliant service”

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Posted 7 years ago

“Great quality, well priced, excellent service and very knowledgeable staff in the showroom at Chiswick and in the team that deliver and assemble your furniture. Very happy to recommend them”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,696 reviews