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Willow & Hall Reviews

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

4.7

Based on 2,695 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service from start to finish. We have had our sofa bed and matching chair for five years now and it looks as good as the day we got it. The quality of workmanship is excellent and is so nice to have been able to buy British made. Well worth the money!”

Posted 2 years ago

“We bought a Sofabed from them in 5yrs ago. It’s still great to use. When used as a bed it is really comfortable. Great quality!”

Posted 2 years ago

“Bought my sofa bed five years from this company. Still looks great, very happy with it. Quality piece of work.”

Posted 2 years ago

“We looked for a bed settee which didn't look or feel like a bed settee when not in use . Willow and Hall had just what we were after and when the kids stop over they fight to be the ones to sleep on it ! We have slept on it many times and always sleep soundly . As a settee it's used every day and no one guesses it's a bed settee . We would definitely recommend Willow and Hall!”

Posted 2 years ago

“We bought our sofa bed two years ago and are still really pleased with it - it still looks as good as new and friends & family have commented it's the best sofa bed they've ever slept on!”

Posted 2 years ago

“The service was excellent. The bed settee we bought is of very high quality and easy to assemble. Two years on we are very happy with the purchase.”

Posted 2 years ago

“best quality honestly.. and good design.. hands down”

Posted 2 years ago

“We have now had the double bed setee and armchair for two years and they look as good as new (unlike us). Fussy daughter was really happy with the bed and it is really easy to manoeuvre down and back. Very pleased with how these have worn despite letting two grandchildren bounce all over them.”

Posted 2 years ago

“We were familiar with Willow & Hall as a much-respected local asset. Their products are all top notch and they offer very personal help & support to choose the right one. We needed a double pull-out sofa bed for a small space and they had the perfect piece, we've been delighted with it. It looks good and the bed is amazingly comfortable. Delivery was on time & went smoothly. Thank you, Willow & Hall!”

Posted 2 years ago

“Customer service was excellent, communication clear and friendly. Delivery on time. Sofa bed is beautifully made, very good quality.”

Posted 2 years ago

“Excellent product.Nothing to complain about It arrived on time. It was installed easily It was good to sleep on for my guest and it continues to look very good!”

Posted 2 years ago

“After buying a real fixer upper of a flat, we had to do a lot of work to it and make constant decisions in the journey to making it a comfy place to live - I can happily say that buying our sofa from Willow & Hall has been one of the absolutely best decisions of the bunch! Getting to try different cushion types at the store and scoping all the different fabrics made it so much easier to choose, and the detailed measurements provided including door width requirements were extremely helpful. The delivery was on time, and the quality of the sofa is truly unparalleled. I got my sofa in the summer of 2019 and it looks brand new to this day, despite my cats best efforts to contrary! It takes heavy use so well, and the sofa bed part is really easy to use and very comfy!”

Posted 2 years ago

“Great experience with Willow & Hall. A small delay but given COVID not a problem and was kept up to date at all times. Sofa and sofa bed arrived and beautiful. So stunning to look at and comfortable. Will be back for a bed soon.”

Posted 3 years ago

“Had a good experience. Excellent sofa and sofa bed. Looks great and feels comfortable and sturdy. Sofa bed is by far the best I can see on the market. Happy with my purchase.”

Posted 3 years ago

“Great experience with this company. Ordered a sofa bed and armchair. Both arrived on time and look beautiful. Delivery team friendly as well and showed me how to use my sofa bed too. Delighted and will be back for a bed soon. Thank you.”

Posted 3 years ago

“Really pleased with my sofa and armchair from Willow and Hall. Lovely choice of fabrics and the linen cotton is very classy on the furniture. Seems really well made and love the fact I am able to support a smaller British business in the current times. Very happy thank you.”

Posted 3 years ago

“This company should come with a Government Financial Health Warning. I ordered a sofa bed eighteen months ago, and cannot use it as a sofa because the back cushion does not meet the back of the sofa, mobile phones, keys, dog toys and bones all get lost down the back and have to be fished out of the bed mechanism. I have forwarded photos of the problem called the after sales team, emailed them, but they are just not interested. I wasted £1,320 the most I have ever spent on a sofa.”

Posted 3 years ago

“Beautiful sofa and sofa bed. Searched for ages to find a quality British brand reasonably priced. Had not heard of willow and hall but delighted to have found them. Will be ordering again.”

Posted 3 years ago

“Had a wonderful experience with Willow and Hall. I had lots of questions for them and they were really helpful and prompt with their responses. Once ordered I got a call confirming my order and it arrived only a week late in the current restrictions. Looks beautiful and feels really well made.”

Posted 3 years ago

“Very happy with my sofa bed. Great quality and looks good too. Not had much use yet though sadly.”

Posted 3 years ago

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Willow & Hall is rated 4.7 based on 2,695 reviews