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Wish Q&A

54 Questions   /   37 Answers
14% of reviewers recommend Wish
Company Reviews Questions & Answers Insights
Read Wish Reviews
10.31%
57 Reviews
3.25%
18 Reviews
1.81%
10 Reviews
4.34%
24 Reviews
80.29%
444 Reviews

Popular Questions:

Delivery

How does Wish deliver? How long does Wish take to deliver? Does Wish deliver on time? How is accuracy and good condition of items delivered by Wish?

Returns

How is Wish returns process?

Customer Service

How can I contact Wish? How quickly does Wish resolve customer queries?

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Got a Question?

How do I remove items from my cart?
Asked by Pam Schuster (15 hours ago)

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Hi I bought a microphone for my cctv,it's square box with red and white wires,I now need to find a cable to set it up thank you
Asked by Janice yuill (5 days ago)

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Need to email you re a return
Asked by Sharon Boudreau (1 week ago)

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Is wish selling me fake jewelry that I have already ready order paid for
Asked by Alberta Powell (1 week ago)

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Why is price of item cost more than original price that is stated in the first place .because when you orderitem its alot more disceiving not good. Im a regular customer znd why does item take such along time yo deliver?? Mrs mandh morgan 249 radford rd cv63ad.
Asked by Mrs mandy morgan (1 week ago)

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How can i stop getting emails from this place, don't want anything to do with them but they won't take any notice of me.
Asked by Sandy Hill (2 weeks ago)

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Why does the site say you will be contacted 2-3 days for a refund and a month later and 5 messages still nothing!!!
Asked by Kim Myles (2 weeks ago)

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I am surprised at the deceptive review some people gives here, this company is nothing but scam and deceptive. They need to close it down.
Asked by Agnes abena (2 weeks ago)

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how long do you take to deliver
Asked by justice (2 weeks ago)

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Over 2 months but it’s supposedly worth it which its not
Answered by Not telling my name (3 days ago)
Do any of the musical instruments contain lead or anything harmful? This is the 3rd time I've asked and no reply
Asked by Joanna Kiersey (3 weeks ago)

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guitars can be but most instruments dont.
Answered by shelby (3 weeks ago)
Do any of the musical instruments contain lead or anything harmful? This is the 3rd time I've asked and no reply
Asked by Joanna Kiersey (3 weeks ago)

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Do any of the musical instruments contain lead or anything harmful? This is the 3rd time I've asked and no reply
Asked by Joanna Kiersey (3 weeks ago)

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Sorry that no-one has replied yet but more than likely the material isn’t harmful but it is really cheap
Answered by Not telling my name (3 days ago)
Forgot to put in code on my order. Can I still get discount?
Asked by Carmie (3 weeks ago)

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no u cant get a disscount
Answered by shelby (3 weeks ago)
How do I return an item....I filled in a request, no one got back to me and their site is NOT HELPFUL..... I've spent an hour trying to find something on "returns" and its obviously geared to "not have you return items"..I will never buy from here again....Items were cheap looking and didn't fit...What a waste of money....
Asked by Ellen Hardy (1 month ago)

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HELP! Please - I have two items to return and took photos to send with return, but am having difficulty find my order history. Why does this seem so arduous?? Return times are limited turn around and I would appreciate your attention ASAP!! Thank you, Beth Clarke
Asked by Clarke (1 month ago)

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Hello wish reviewers I'm wanting to buy a cell phone off wish but I'm afraid it won't work in Canada Vancouver on freedom mobile does anyone have any tips of what I should look for so I don't get a phone that doesn't work ? Thanks you
Asked by Adam (1 month ago)

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DO wish actually see these reviews and do they contact the customer to try to correct the problems?
Asked by Joseph (1 month ago)

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Where is the rest of my order
Asked by Pat Allcock (1 month ago)

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My items worth €100 never arrived and they told me am flagged is my money wasted. ?
Asked by Kingsley Matthew (1 month ago)

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They restrict you from buying if yoi have dispited a charge to your credit card companh. They restrict you if you have disputed any charges to your credit card or ever froze it, etc. They have many companies tied into Wish & called something else. I have had fairly good fortune & have been put on restriction 2 times & am currently on restriction. Some of the companies are very unethical. I have had absolutely no problems with returns. If they have restricted you & have charged your credit card, you should see a note ref on the item. Check order history. You see that be clicking the 3 bars top left.
Answered by Arlene Murrell (2 weeks ago)
See beoloeo
Answered by Arlene Murrell (2 weeks ago)
How do I ask a question about a product before I purchase it?
Asked by Wolfgirl (1 month ago)

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You can fpgo to fb message & aventually to customer support for an answer in 3 days, never got back to me on this.
Answered by Arlene Murrel (2 weeks ago)
You can fpgo to fb message & aventually to customer support for an answer in 3 days, never got back to me on this.
Answered by Arlene Murrel (2 weeks ago)
Do any of the products contain lead or anything else harmful to children ,people or pets.
Asked by Joanna Kiersey (1 month ago)

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China does not have the same quality control for lead, as USA,so you take your chances.
Answered by Arlene Murtell (2 weeks ago)
Do they have a phone number to contact what to return something
Asked by Carol (1 month ago)

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They do everthing via computer. They habe a phome but tell you to contact customer support with robot.
Answered by Arlene. Murrell (2 weeks ago)
Can I pay delivery charge when reel arrives postage due
Asked by Eric Luscombe (1 month ago)

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My name is Dominic mel i have a problem got my order from wish I used Stella mosera mail to order but keep asked her about bank statement please can you refund my money back to card.
Asked by Dominic (1 month ago)

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Is your websit a scam
Asked by Gucci ganger (1 month ago)

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No, we do not refund.
Answered by John chou (1 month ago)
Read their policy. I have had no problems with refunds. They send a postage paid label via compiter for you to download. Follow their refund policy exactly. I have had no problem with refunds & they pay postage.
Answered by Arlene Murrell (2 weeks ago)
Why does it take so long to get something shipped? I'm not talking about making it just getting it shipped product hasn't even left China yet
Asked by Dennis Stroba (1 month ago)

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Teaches you patience.
Answered by Arlene Murrell (2 weeks ago)
Is Wish American dollar or Canadian dollar?
Asked by Janice (1 month ago)

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I do not know of any country that accepts Canadian money except Canada.
Answered by Arlene Murrell (2 weeks ago)
I want to live chat with customer service but nothing happens. Can't type nothing.
Asked by Pam (1 month ago)

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Why does your customer service and products suck so bad
Answered by Dennis.stroba (1 month ago)
need to get the hold on my account removed
Asked by Graham Bull (1 month ago)

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I am pretty ghey mean your credit card statement, not your bank ststement. Good liuck, bery difficult to get it unblocked.
Answered by Arkene Murrell (2 weeks ago)
I notice the shipment was going to take forever so I canceled right away. Would I have any issues regarding my refund? Help
Asked by Toya (2 months ago)

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You pay for return shipping and no refund until they receive item
Answered by T (2 months ago)
Goes directly to processing so cannot cancel. Do refund z& they have always paid postage, but dont refund until they get item bsck. I have got refunds without them receiving item back.
Answered by Arlene Murrell (2 weeks ago)
I checking all trench coat for men and woman. I was so trilled, very reasonable price I think! Was listed on the site. I lick the link want to order this particular piece as I click the link is listed 19 dollars then jump to 31 dollars. How is that possible the price changes so quick. All clothes are so pretty but freak me out when the price change and plus tax added. I need to know why from 19 jump to 31? Very confusing. Making you feels like is this for real? I need to know
Asked by Des (2 months ago)

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Always check what you are being charged for item plud postage before you slode the pay bar & delete it from your order by changing quantity to 0 using te sign, you get a green sign to make sure you want to remove it.
Answered by Arlene Murrell (2 weeks ago)
how can you track your shipments
Asked by Norma Staab (2 months ago)

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Why is 8t I ordered my stuff still haveht came after 2 months ask for refund but cant get refunded on all my stuff
Asked by Barbara Watkins (2 months ago)

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Crooks taking honest people’s money
Answered by T (2 months ago)
Do the items come from China?
Asked by Judy Bauer (2 months ago)

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Yes it does
Answered by Barbara Watkins (2 months ago)
Item # 2400482145084. What is it?
Asked by Katherine L. Winn (2 months ago)

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A cheap site with cheap and not worth buying items
1
Answered by Barbara Watkins (2 months ago)
WISH ORDERING GUIDELINES FOR HAPPY SHOPPING I rarely have to ask for a refund. But when I do it is imedentley done without question. Just an I'm sorry here is your refund please keep that item. THIS IS HOW. 1. have a tape measure ready. preferably one for sewing as it has cm on it and that is how most items are mesured. 2. Shipping takes time. If you need it for Christmas then order in October 3. Never order anything like clothes or bedding or expensive electronics and you will be happy 4. great place for dollar store items that are unique.. fake rings... necklaces.. magic erasers.. dollar store items. 5. Pay close attention to the description read carefully to see what you are getting 6. If when you hit buy item and there is a drop down menu then crap on step 5 are changing. read carefully.. 7. if you cancel you order do it right after you have placed it.. like within the hour 8. if you do need a refund. take a pic of the problem item showing the damage or wrong color or whatever clearly when you first claim there is a problem. do not make them ask for it.They do not like to work to hard
Answered by tammy e robbins (2 months ago)
How do I know what the shipping/handling charge is on the jewelry items?
Asked by Judith (2 months ago)

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click shipping information
Answered by tammy e robbins (2 months ago)
I ored some stuff i didn't get all of my stuff what do i do
Asked by Pamela (2 months ago)

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I ordered around 10 things asked for 5 refunded and never got the rest of my stuff and wont let me get the rest of my money back
Answered by Barbara Watkins (2 months ago)
I have selected some items on wish.com, can anyone please suggest me to proceed for shopping or not. Thanks in advance.
Asked by Younus Khan (3 months ago)

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Well in my experience I would never order without seeing the item advertised via a real customer"s picture or video. I stupidly ordered an item and it only had 5 reviews all good but no customer pics or vids. The item that came was entirely different, like as if I ordered something totally different. So my advice when the bargain is good and lots of reviews, pics and videos go for it. Plus I wouldnt order multiple items, the wait time can be so so long. I'm nearly at a month!
Answered by Jane (3 months ago)
No. Its a RIP off not guaranteed to get your stuff or a refund
1
Answered by Barbara Watkins (2 months ago)
WISH ORDERING GUIDELINES FOR HAPPY SHOPPING I rarely have to ask for a refund. But when I do it is imedentley done without question. Just an I'm sorry here is your refund please keep that item. THIS IS HOW. 1. have a tape measure ready. preferably one for sewing as it has cm on it and that is how most items are mesured. 2. Shipping takes time. If you need it for Christmas then order in October 3. Never order anything like clothes or bedding or expensive electronics and you will be happy 4. great place for dollar store items that are unique.. fake rings... necklaces.. magic erasers.. dollar store items. 5. Pay close attention to the description read carefully to see what you are getting 6. If when you hit buy item and there is a drop down menu then crap on step 5 are changing. read carefully.. 7. if you cancel you order do it right after you have placed it.. like within the hour 8. if you do need a refund. take a pic of the problem item showing the damage or wrong color or whatever clearly when you first claim there is a problem. do not make them ask for it.
Answered by tammy e robbins (2 months ago)
Rip off do not order anything
Answered by Tammy Jones (2 months ago)
My account has been disabled and the reason was wish didn't find my URl link now i want to enable my account can you help me ?
Asked by Abdul Jalil (3 months ago)

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They stopped my account because I wanted them to refund my money back for everything after wUting 2 months
Answered by Barbara Watkins (2 months ago)
CHARLIE KICK AUDREY AFTER AUDREY
Asked by MIKARI (3 months ago)

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I have been a customer for the last 2 years ordering off my phone got up this morning all of a sudden my phone is now incompatible with wish. How do I know track my orders? I was having some problems Getting some of my orders to me.Why would you take me off line when I have still have orders coming to me.?
Asked by Tyrone Burkes (4 months ago)

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How come my date of delivery always changes been waiting almost two mths for item.This is crazy never again
Asked by Colette Boyd (4 months ago)

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Yep I waited over 2 months than wanted refunds they locked my account saying I wanted to many refunds
Answered by Barbara Watkins (2 months ago)
Need to get the hold lifted of my account
Asked by samantha sheltonE (4 months ago)

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What credit cards do you accept?
Asked by Judy Carter (4 months ago)

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Do NOT order anything, scam artists
Answered by Tammy (2 months ago)
Rating is a 0. charged my account things I didn't order but looked at. $922 when I ordered est. $378.00!!
Asked by LisaMarie Velasquez (4 months ago)

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How do you send something back? Ordered tennis shoes for women? Got mens shoes.
Asked by Teresa McGee (4 months ago)

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yes i would like to know when my orders will be delivered ? mallison8080
Asked by Patsy Mallison (5 months ago)

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Does the shed kits on Wish include the wood materials in it?
Asked by Kaitlyn (6 months ago)

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Do not order, crooks
Answered by Tammy (2 months ago)
We're does my delivered item get shipped to my door? My mail box were?
Asked by Alvin (7 months ago)

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What is american11&half compared to European size 42,43,44,,45 etc.com
Asked by Zafir A.Al-Uqdah (7 months ago)

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Ask google for sizing conversions.
Answered by Arlene Murrell (2 weeks ago)
What does it mean when a shoe size is "one pair sock"? (I can still pick out the color but the price is lower does it mean I will literally receive just a pair of socks?)
Asked by Anonymous (1 year ago)

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I would like as many baby socks as allowed in this group invarious colors thx Mts Alexander
Answered by Bobby & Billye Alexander (5 months ago)
My guess is yep, crooks, scam artists!!! Buyer beware!!!
Answered by T (2 months ago)
why can't i find any positive ratings for this company ?
Asked by Mike Iha (1 year ago)

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Because they scam honest people
Answered by Tammy Jones (2 months ago)
If i buy an iphone 6plus from here will it work with my AT&T sim card??
Asked by Courtney (1 year ago)

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Why do you charge such high prices for shipping and handling? One order of mine, the shipping and handling charges was more Than the the total price of the Merchadise. The prices are great! The others 'charges are. Way too High!!! I will not shop with WISH ANYMORE!
Asked by Kathleen M Osborne (1 year ago)

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