Woolworths SA Reviews

1.5 Rating 657 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Woolworths SA deliver?

Helpful Report

(2 days ago)

Woolworths SA delivers items by Courier and Own Driver.

Helpful Report

(2 days ago)

59.43%

Industry Average

“ Most useless delivery system and app has ever. Order from checkers anytime before 6 you get it in 30 mins. With Woolworths you can sometimes try to order at 1pm and then all the slots are taken. A joke. Basically you need to plan the day before for the next day if you want to order with them. How is that convenient and of service. Do not understand the point of their 'dash' system ”

- Anonymous

“ I tried twice last night and twice this morning to make delivery purchases on the app. ”

- Anonymous

“ Item was too big so it was to be exchanged for a smaller size , sent the delivery note and tax invoice to exchange at a store. ”

- Anonymous

Woolworths SA Reviews

Delivery - Average