Woolworths SA Reviews

1.5 Rating 631 Reviews

11 %

of reviewers recommend Woolworths SA

Company Reviews

Questions

Metrics

1.5

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Woolworths SA deliver?

Helpful Report

(1 week ago)

Woolworths SA delivers items by Courier and Own Driver.

Helpful Report

(1 week ago)

59.81%

Industry Average

“ Here's a direct and constructive review you could use for Woolies Dash: --- **Review: Frustrating Experience with Delivery Slots** I’m really disappointed with the Woolies Dash delivery service. ”

- Anonymous

“ In general we are really happy with Woolworths, dash delivery and the quality of the products. However, this week is the second time that I did a standard order, paid R75 for next day delivery and it is now two days late without any communication from Woolworths. I sent them an email last night to find out where the package is and to request a refund for the R75. They did not respond yet. Holding thumbs. ”

- Anonymous

“ The delivery was assigned to Fastway Couriers, who have been entirely unresponsive and unhelpful throughout the process. ”

- Anonymous

Woolworths SA Reviews

Delivery - Average