Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.35

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

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2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just received 2 items, purchased 2 sizes as reviews said items tended to be a little snug... the bigger of the 2 sizes was perfect but faulty; so had to return... just gone on line to find the return will cost me £1.99... so to summarise, i have paid up front for items, paid a delivery charge, returning an item that is faulty and am being charged for the privilege... well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again.... app now deleted, pc bookmark removed so, after being a customer for over 8 years, its a most definite goodbye from me.”

Helpful Report

Posted 5 months ago

“I bought a sweatshirt for 24 after wearing. It 2 times it's gone all bobbly near the zips so I'm not happy with that”

Helpful Report

Posted 6 months ago

“I've just ordered 4 items from Yours and they're all going back. One item was mis-labelled as size 22/24 as it clearly was 2 sizes too small! One item, in white, was transparent, apart from a modesty lining to cover my boobs. The sales photo is a lie. One item has a protruding label, one is too flimsy. In fact, the fabric of all of the tops is flimsy considering the prices. I was really disappointed. I too have found that lately the bust line of tops is way too low, and I've returned a few because of that. The company uses Yodel to deliver the order (and I've not had a problem with them - they email, they give an estimated delivery time, you can track yr driver in real time on a map, they turn up. But Yours uses Evry (formerly known as Hermes) as a return agent and my bad experiences with them are many! I can print a label, but id advise you use a local collection point if you can't print one as you can scan a bar code in that place and a label is printed for you. Every collections at home can be unreliable and its difficult to contact them. Once the parcel is collected however, I do get a response from Yours within a couple of days and a refund within 2-3 days of that. Overall though, I've not been impressed with the cut or the quality of Yours Clothing items and don't think they are value for money so I won't be using them again.”

Helpful Report

Posted 11 months ago

“Great clothing. But rubbish return system, can't get a QR code or return form that won't except order number ,been trying for hours, nearest store is 15 miles away which seems easiest way to return items.Not Happy and will never order anything again .yours don't seem bothered about losing so many customers this way otherwise would have sorted this problem in the last 12 months.”

Helpful Report

Posted 1 year ago

“Only shop i can use......this years range of clothes is abysmal.....put these clothes on a plus size 32 with arms and legs to match!!!I dont want suits to my thighs and grow on sleeves.....and I certainly don't want frills and shirred waist lines or t shirts made from a flimsy clingy material!!!the prices have go higher and the quality much much worse.glad newlook do SOME bits in a 32”

Helpful Report

Posted 1 year ago

“What is going on with the quality of your clothing?! I bought a coat and I would have had to have arms that reached the floor for them to fit. Returned. In the same batch I received a top with a huge stain across the back (I have washed it and it’s fine but still) And another top which I took on holiday only to find it had a hole in it which I hadn’t noticed and thank god I don’t have fat arms because the arms are a very snug fit. The quality used to be great but not any more. Very disappointing!”

Helpful Report

Posted 2 years ago

“Poor items”

Helpful Report

Posted 2 years ago

“I find the quality of their clothes are very poor. They have great choice in terms of fabric, sizes, styles but I've had so many clothes from them that I've returned due to poor quality fabric/holes in the seams etc. I have recently bought the same type of clothing from an other well known shop for less money and far superior quality. Yours Clothing need to look at the quality of what they're selling”

Helpful Report

Posted 2 years ago

“I have ordered 3 tines in my usual size that I am in every other store. The 3 times I ordered the size has been wrong. And then you need a printer to return which I do not have. Please shop at shein if you are plus size.”

Helpful Report

Posted 2 years ago

“Received the wrong item (company's fault) and when I emailed them they said they can't exchange international orders and yet it was their fault to begin with. The customer service is really terrible and although their clothes are somewhat stylish (quality of the material is cheap though) where they do good in size range, they lack in customer service and thats where it matters most. Really disappointed because I wanted to like them, it's unfortunate.”

Helpful Report

Posted 3 years ago

“I've had numerous problems recently with refunds, lost returns and gift cards. I got really fed up and used Resolver on line to help me with the issues as they kept ignoring me. Once I contacted Resolver the issues were solved within 48 hrs! Just use your browser to search Resolver and start a case against them. It's easy and yields great results.”

Helpful Report

Posted 3 years ago

“bras often have wires poking out within a few weeks. on inspecting the wires they are sharp. smooth them off please it is becoming false economy”

Helpful Report

Posted 6 years ago

Yours Clothing is rated 2.4 based on 230 reviews