“Ive returned a skirt which I ordered instore, they sent wrong one. Almost 4 weeks later still no refund, very disappointing, customer services just say can take up to 28 working days to process then however many days to clear in my bank. I'll never order anything from them again.”
“I love yours clothing and I am a regular customer, but lately have found that tops and dresses are extremely low cut or very high! There’s seems to be no in between. I’ve had to return quite a lot of items purely because of how low they are. Not every large breasted woman wants them on display to that extent! The dresses never used to be this low, so not sure why that’s changed.”
“I was so happy at first ordering on line and absolutely love all my clothes. Never had problems with return even if I dont have a printer at home I was able to print my labels at ASDA. But for the last few orders didnt receive the confirmation email. And yes I checked my spam folder. So waiting for a few deliveries was like a lottery... Twice I got lucky and the third time I am still waiting ....Try to contact the customer via form... I didnt receive any reply. It is a shame I have this experience as I absolutely love all my clothes from Yours clothing. However I am now in doubt if I should order ever again... PLease improve your service guys if you dont want to loose good customers like me and the others:)”
“I have made a mistake and I am sorry for the bad review that I posted last night. I persevered trying to return my order and although I was becoming very frustrated because it would not work once I had cracked it I realized that it was not really that difficult. When you enter your order reference you have to put a dash between the second and third set of numbers, only then does it work.I was then able to proceed to obtain a QR code,take my parcel to Asda where I was shown how to scan my code to obtain a sticky label to attach to my parcel. Success-job demand I suppose practise will make perfect so maybe I will chance ordering from YOURS in the future.”
“Order a coat, it didn't come! So phoned up, girl at the shop said there's no customer service number anymore 😕 But I rang the number anyway got through to customer service!! She said it's out of stock! That I was refunded, why didn't they send email? Common courtesy would have been nice.”
“Having given a very poor review I am delighted to say the company is giving me a full refund. Unfortunately my ruched sides swim skirt was not fit for purpose but I can of course understand that some items may fall short of our expectations.”
“I have ordered the bue coat order number 674i I have never recieved it or had any advice as to when it will be delivered very disappointed as you have had my money.ordered on the 8th Sept.would never recomend this company.”