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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order did not arrive on named day delivery. Their tracking number is invalid. I filled in their online form to get a refund. I was pushed to online chat which isn't working. Phone either engaged or rings then engaged again. I can't afford to lose over £100 no idea what to do next!”

Posted 1 year ago

“I returned my item, and am awaiting my REFUND, have had no help in getting my money back. Yours Clothing were unhelpful - told me to go direct to Debenhams Marketplace, who I have not been able to contact and have not received responses to my email. Its an absolute disgrace. DO NOT USE THEM.”

Posted 1 year ago

“Impossible to return items! Complicated online process and when you eventually manage to process the return then send a pdf thing which I couldn't download which has now totally disappeared and as the order is shown as a return they won't send it again! The live chat is to busy the contact us thing won't accept my email address and there is no working phone number and NO WAY At ALL to speak to anyone. Completely awful and useless!”

Posted 1 year ago

“I will not be using yours clothing again as you don't provide an easy returns method . No invoice in my parcels! Not everyone has a printer to print returns labels etc !”

Posted 1 year ago

“I have ordered the bue coat order number 674i I have never recieved it or had any advice as to when it will be delivered very disappointed as you have had my money.ordered on the 8th Sept.would never recomend this company.”

Posted 3 years ago

“I am unable to arrange/ print return label for my package as I do not have a printer I am disabled and cannot get out to return this item. Why on earth did you change the system you had before with the returns label and invoice in the package I'm soo disappointed”

Posted 1 year ago

“Dreadful quality. Nasty to the touch - one of the difficulties with on line shopping. One item had white stain on it, ugh. Where is quality control. Won’t be buying again. A first order of £100 plus. Why don’t they employ people to talk to instead if these stupid robot things. Just really disappointing as looking for something for a special occasion. Free returns - not exactly. The returns process is a pain. Never again. Will see if they refund the money in good time so can buy something else.”

Posted 1 year ago

“I bought 2 t-shirts 15.99 each exactly the same just different colours both 22/24green one fine went to put pink on today at least 3 sizes to small but I couldn't find the receipt I went to the store to ask if they could exchange it for one what was proper size no nothing we can do without receipt just weren't interested I've bought alot online and in-store but no more if that's their policy I'll go else where”

Posted 1 year ago

“If possible I would give no stars.How can I return using Asda when you do not include a returns label and I do not have a printer? Easy returns---what a joke.I will probably end up keeping a dress costing over 40 pounds, which does not fit me because trying to return is almost impossible unless you live near a store.”

Posted 1 year ago

“Should be 0 stars. “Customer service” is an absolute shambles. No extended returns for Christmas? So because my gift to my mum is the wrong size (honest mistake but the package is completely unopened and still have original packaging) I only asked to exchange for correct size and I’ve received nothing but blunt replies and going round in circles, will never shop with Yours clothing again after being a regular customer.”

Posted 3 years ago

“I've had numerous problems recently with refunds, lost returns and gift cards. I got really fed up and used Resolver on line to help me with the issues as they kept ignoring me. Once I contacted Resolver the issues were solved within 48 hrs! Just use your browser to search Resolver and start a case against them. It's easy and yields great results.”

Posted 3 years ago

“I likeYours Clothing, and usually shop online, but I have to say their customer service is APPALLING. You can’t email direct, and it usually takes 4/5 times before you get a reply! Five weeks on, I’m still trying to get my issues resolved, and if it wasn’t for the fact they owe me money, I’d have given up long ago. Buying from them is simply NOT worth the effort!”

Posted 4 years ago

“I always shop with yours but recently have noticed prices going up and material getting thinner and bobbles and patterns wearing off quite quickly”

Posted 6 years ago

“Yours are now charging restocking fees on a return Beware of this rip off”

Posted 9 months ago

“Absolutely impossible to contact in any way used to love this site but recently shocking AVOID”

Posted 1 year ago

“I have been trying to figure out for the past 6/ 7 how to arrange a return, I am registered disabled and partially sited after several strokes and Tim's it's all to well sending returns labels to my phone but when you are housebound and have no way to print the bloody things what can I do, I most definitely won't be buying anything else, at least littlewoods understand and actually send someone out to collect a return, not spending no more money on loose and I'll fitting clothing, especially when I have no way of returning them”

Posted 1 year ago

“I was so happy at first ordering on line and absolutely love all my clothes. Never had problems with return even if I dont have a printer at home I was able to print my labels at ASDA. But for the last few orders didnt receive the confirmation email. And yes I checked my spam folder. So waiting for a few deliveries was like a lottery... Twice I got lucky and the third time I am still waiting ....Try to contact the customer via form... I didnt receive any reply. It is a shame I have this experience as I absolutely love all my clothes from Yours clothing. However I am now in doubt if I should order ever again... PLease improve your service guys if you dont want to loose good customers like me and the others:)”

Posted 1 year ago

“I wish I had checked this before ordering! I ordered 2 items, the website is rubbish, the basket still had the items in so looked like I hadn't paid, sent payment again and checked my PayPal. Sent twice! Tried to FIND the customer service number. Asked the local shop then I rang, I was asked to choose an option. Sat waiting 7 mins THREE TIMES...I was hung up on. Shocking customer service. Waiting to see if my items actually turn up. I see trouble co.ing.”

Posted 1 year ago

“Only shop i can use......this years range of clothes is abysmal.....put these clothes on a plus size 32 with arms and legs to match!!!I dont want suits to my thighs and grow on sleeves.....and I certainly don't want frills and shirred waist lines or t shirts made from a flimsy clingy material!!!the prices have go higher and the quality much much worse.glad newlook do SOME bits in a 32”

Posted 1 year ago

“Have had to return my order. Hermes have had it for nine days now and still not received by Yours Clothing. I am expected to wait for 21 days for my refund. If not received, then and only then can I chase it. !!! Appalling service”

Posted 2 years ago

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Yours Clothing is rated 2.4 based on 230 reviews