Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.29

2.3 Rating 244 Reviews

30 %

of reviewers recommend Yours Clothing

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Metrics

2.3

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some £60 boots at the end of Feb - I wore them a handful of times, it's now mid May, and the soles have ripped off the front of both boots. Upon asking the chat on the website what to do and explaining the situation, they proceeded to (after no apology whatsoever and not really reading what had happened properly) keep telling me to return them, with no kind of confirmation in writing of getting a replacement of the same size. I find the customer service really quite unhelpful and rude, and the shoes really really terribly made. I'd expect even a super cheap pair of shoes to last more than 2 and a half months.”

Helpful Report

Posted 2 years ago

“I've just ordered 4 items from Yours and they're all going back. One item was mis-labelled as size 22/24 as it clearly was 2 sizes too small! One item, in white, was transparent, apart from a modesty lining to cover my boobs. The sales photo is a lie. One item has a protruding label, one is too flimsy. In fact, the fabric of all of the tops is flimsy considering the prices. I was really disappointed. I too have found that lately the bust line of tops is way too low, and I've returned a few because of that. The company uses Yodel to deliver the order (and I've not had a problem with them - they email, they give an estimated delivery time, you can track yr driver in real time on a map, they turn up. But Yours uses Evry (formerly known as Hermes) as a return agent and my bad experiences with them are many! I can print a label, but id advise you use a local collection point if you can't print one as you can scan a bar code in that place and a label is printed for you. Every collections at home can be unreliable and its difficult to contact them. Once the parcel is collected however, I do get a response from Yours within a couple of days and a refund within 2-3 days of that. Overall though, I've not been impressed with the cut or the quality of Yours Clothing items and don't think they are value for money so I won't be using them again.”

Helpful Report

Posted 2 years ago

“Delivery issues still ongoing. I wouldn't ever order something again (shop only) as it takes forever ( was told it would be 3-6 days max) Yours sent a text to say the item had been delivered, YODEL stated it was out for delivery, it then flits between "back at depot" or "out for delivery" all week, but is never delivered. The number for the driver isn't connectable. Called store who state it is down to YODEL, can't get in touch with YODEL (tried chat msg etc) Date of experience: 18 April 2023”

Helpful Report

Posted 2 years ago

“Ordered a pair of boots at around £50 and they only lasted a few months before they all ripped open from sole!!”

Helpful Report

Posted 2 years ago

“I love yours clothing and I am a regular customer, but lately have found that tops and dresses are extremely low cut or very high! There’s seems to be no in between. I’ve had to return quite a lot of items purely because of how low they are. Not every large breasted woman wants them on display to that extent! The dresses never used to be this low, so not sure why that’s changed.”

Helpful Report

Posted 2 years ago

“Eind november besteld. Nooit een mail ontvangen en op mails word elke x hetzelfde geantwoord of berichten via Facebook. €71 kan ik naar fluiten zeer slechte zaak! Nooit meer voor mij!”

Helpful Report

Posted 2 years ago

“I ordered three pairs of boots which were wrongly, described as EEE width. Trying to return these boots has been the worst experience I've had with online shopping. I did get some money back, but for three weeks I have been waiting for a refund for one pair still. The phone is useless, as I have waited several times on the phone to them, and get cut off when it gets to my turn!!!”

Helpful Report

Posted 2 years ago

“Great clothing. But rubbish return system, can't get a QR code or return form that won't except order number ,been trying for hours, nearest store is 15 miles away which seems easiest way to return items.Not Happy and will never order anything again .yours don't seem bothered about losing so many customers this way otherwise would have sorted this problem in the last 12 months.”

Helpful Report

Posted 2 years ago

“I ordered 2 items over 2 weeks ago, paid for them through the online payment and received no order confirmation. I’ve been trying to get info on what hapoenes for over 2 weeks and although once they responded with a very vague info, I’ve nor received any info. Finally, after 2 weeks, hundreds of follow ups they responded confirming shipment within 7-10 working days! This was definitely to late for my Xmas party outfit that I ordered. They offered nothing intstead! No express shipment, no extra compensation for soooo poor customer experience and all stress and effort this has cost me. Not mentioning that I’ve been left with nothing for the party. I do not recommend this shop. They have the worst customer service I’ve ever experienced!”

Helpful Report

Posted 2 years ago

“Very costly for clothes. Generally cheap materials used Extremely disappointed. Purchased 2 polo neck Jersey jumpers Materials was so bad .cheap tat. Can't believe I paid £14.99 each plus p&p. Waste of effort and time.”

Helpful Report

Posted 2 years ago

“I was charged a premium rate to tell you to stop sending marketing having to fight to get money back DISGRACEFUL EVERYONE BE AWARE THEY CHARGE YOU FOR SAYING STOP TO 61640 NOW WANT A BILL FROM 02 £5.00 COST. DON'T USE UNSUBCRIB FROM ALL MARKETING IT WILL COST YOU!!!!!!”

Helpful Report

Posted 2 years ago

“Having real trouble returning a item. Won't be ordering from them again. I'm disabled and got no printer and don't drive . Tried to download the print label for my dad to do but no luck either. Never known it to be so difficult to send something back”

Helpful Report

Posted 2 years ago

“Na 4 weken en inmiddels 34 mailtjes verder ben ik nog niets opgeschoten. 5 artikelen besteld 1 niet ontvangen 1 gehouden en 3 retour..... van de retour is er maar 1tje verwerkt ..... en ze begrijpen het niet daar... ongelofelijk...alle bewijslast opgestuurd en nog staat er een flink bedrag open. NEE nooit meer dat ik hier ga bestellen. Dikke FAIL yours clothing”

Helpful Report

Posted 2 years ago

“Ordered 2 tops. Happy with the red swing top though a little large for a size 16, but not happy with black one shoulder top. Cheap material and sleeves very tight fit. Almost too small. First time in using Yours. Love the red top, just not the black one.”

Helpful Report

Posted 2 years ago

“Absolutely impossible to contact in any way used to love this site but recently shocking AVOID”

Helpful Report

Posted 2 years ago

“You are a fraud. You took money out of my account without my permission. You still have my return item and haven't refund my money. FRAUD FRAUD FRAUD. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE.”

Helpful Report

Posted 2 years ago

“I ordered quite a few items from Yours Clothing new franchise called Pixie Girl. I returned them via Evry Courier on 17th August. I received no email to prove return or that they have received my parcel. I have tried to contact via chat but it doesn't work I have phoned numerous times but after 5 minutes of being on hold it goes straight to an engaged tone I have messaged on Facebook messenger 3 times and received an automated response saying that they will reply in 72hrs. I still haven't received a reply! I am owed a refund for £180! It's a lot of money to lose! I don't know what else to do other than maybe complain to trading standards. Same as others have stated. I would give zero stars for the lack of communication. It's not like they are a small company so it's disgusting that there is no response!”

Helpful Report

Posted 2 years ago

“I have been trying to figure out for the past 6/ 7 how to arrange a return, I am registered disabled and partially sited after several strokes and Tim's it's all to well sending returns labels to my phone but when you are housebound and have no way to print the bloody things what can I do, I most definitely won't be buying anything else, at least littlewoods understand and actually send someone out to collect a return, not spending no more money on loose and I'll fitting clothing, especially when I have no way of returning them”

Helpful Report

Posted 2 years ago

“Orderd a black dress for my holiday to go out in night it was like it was made for me one ov the best dresses I have had love it looked at all the reviews on here where they have had a bad experience with yours where I have had a good one had a lot ov items from here and only sent one item back as it was to long had quick refund I like this company”

Helpful Report

Posted 2 years ago

“I am unable to arrange/ print return label for my package as I do not have a printer I am disabled and cannot get out to return this item. Why on earth did you change the system you had before with the returns label and invoice in the package I'm soo disappointed”

Helpful Report

Posted 2 years ago

Yours Clothing is rated 2.3 based on 244 reviews