Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.25

2.3 Rating 254 Reviews

30 %

of reviewers recommend Yours Clothing

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2.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This site is a scam! You cannot return without it costing an high amount. They ask for your credit card information just to return. Nope! Not scamming me. I donated the outfits instead of giving my credit card just to return. Beware, beware, beware”

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Posted 1 year ago

“I had no choice but to shop online because they no longer stock 30/32 in stores anymore so had to pay delivery and now the cheek to add on paying returns..... even for faultly items!!! With so many other places to shop online now.. I will stick to free return company's. Yours have pushed customers away.. same with Evans all the same group now.”

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Posted 1 year ago

“It's a rip off paying delivery and then for returns”

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Posted 1 year ago

“Returned two summer tops, Total order £29.00 and £2.99 p&p Only refunded £26.00 Disgusting and will never order from them again or recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Complete rip off on returns, so basically the customers are paying the wages of the quality control team!!!! I have emailed them and complained that this is a total rip off but same reply from the customer service team the cost from the quality control team blah blah. Never buying from them again.”

Helpful Report

Posted 1 year ago

“Absolutely appalling. The jumper was poor quality, Yours may have taken over the Long Tall Sally brand but they have not upheld the original company's high standards. As for returning the jumper it was a rip-off. They charge postage on the original order and then deduct it from the refund and as you have to pay the return you are effectively being charged 3 times; then to add insult to injury they did not refund the full price of the jumper even though it is was still advertised at full price. Avoid.”

Helpful Report

Posted 2 years ago

“Absolutely disappointed that you have to pay fir every item returned. Would not be ordering from yours again.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY. Returns are a rip off. They're making money from returns! They deducted £1.99 (their processing fee) plus the delivery fee I originally paid, £2.99, from my refund. I cannot see mention of this deduction of £2.99 delivery fee in their online terms and conditions laid out when I returned the item. No other online clothing company I've bought from does this! So I rang twice to request Ts and Cs stating this to be emailed to me, it never arrived. Their customer services staff are abrupt, rude and patronising.”

Helpful Report

Posted 2 years ago

“I usually buy flowers for my friend for her birthday but this time I thought it would be nice to surprise her for her birthday. I bought a jacket online on the 28th December and still waiting on it to be delivered. I have contacted them and still no response. Some surprise ...nothing. Customer service is terrible. Ireland need a shop like this to give a service that people pay for. Run them out of town people. Let us be heard not ignored. They have ignored me. Never buy a thing off them again. Can't leave photo it hasn't arrived yet on a slow boat from China”

Helpful Report

Posted 2 years ago

“I would have given zero if it was an option. Absolutely let down by the level of customer care given. I placed an order and received an item 3 sizes too small despite this being a brand specifically for plus size people. When I enquired for a replacement I was bluntly told I would have to return the item, and wait for the item to be approved before they would exchange it. I did so and followed the instructions given to me by their customer service team and despite having corresponded with them specifically before returning the item to ensure I would receive an exchange, they once again failed me and sent me a refund rather than an exchange, which they did not communicate and I had to chase up myself! When I raised this as a complaint, I was met with cold and uncaring responses saying there was nothing they could do. Rubbish!!! The person I spoke to had a passive aggressive and almost rude tone in their emails and basically ended the correspondence with, either I place a new order (with delivery cost refunded after purchase, which takes 3-5 days with most banks) or go away. This is unacceptable customer service and I'd expect more from a big brand like Yours. What an absolute disappointment.”

Helpful Report

Posted 2 years ago

“why do yu not put invoices in orders have been struggling to return my items for weeks now i am in my 70s its too much bother not a happy customer”

Helpful Report

Posted 2 years ago

“They took the money out of my account 6 times, still can't get through to them to get a refund on what they owe me”

Helpful Report

Posted 2 years ago

“Company needs a huge lesson in customer service. Worst I’ve experienced in a long time! Be wary of the cleanliness of the items you receive… I was sent dirty, covered in mud boots that had been worn by somebody else and just repeatedly got sent copy and pasted responses that didn’t offer a suitable resolution to the issue. Best you can do is not being charged £2 for the return or 25% off some dirty boots worn my someone else. If you’re going to have a customer service team, don’t just make them copy and paste the same generic email that had no specific relevance to the issue. There was nothing genuine about any response or apology I’ve received, this was the first time ordering from you and I’m hugely disappointed, more so in your terrible reply’s than the actual issue!!”

Helpful Report

Posted 2 years ago

“I returned 10 items via RM , yours wear house says the box arrived with 1 item Yours sent me email to say case closed after investigation However RM have confirmed the parcel weighed 20k which is very heavy . Yours have not contacted or spoken to RM . Just closed the complaint , the goods come to nearly £300 , they can take me to court because I have the proof that I need as to the weight of the parcel from RM Not even speaking or contacting RM and closing the case is not acceptable. Look forward to seeing you in court”

Helpful Report

Posted 2 years ago

“The sequinned top I ordered arrived in crumpled scruffy packaging like it had been returned by someone else. Then I found it had a button missing. This was my first order. I will not be ordering from them again.”

Helpful Report

Posted 2 years ago

“just received 2 items, purchased 2 sizes as reviews said items tended to be a little snug... the bigger of the 2 sizes was perfect but faulty; so had to return... just gone on line to find the return will cost me £1.99... so to summarise, i have paid up front for items, paid a delivery charge, returning an item that is faulty and am being charged for the privilege... well thank you for that lovely, expensive customer experience Yours Clothing, a service i shall not be taking advantage of again.... app now deleted, pc bookmark removed so, after being a customer for over 8 years, its a most definite goodbye from me.”

Helpful Report

Posted 2 years ago

“Returns are terrible to sort. I'm worried I'm not going to get my money back after reading these reviews. Shall definitely not be ordering from here again or recommending this site”

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Posted 2 years ago

“I bought a sweatshirt for 24 after wearing. It 2 times it's gone all bobbly near the zips so I'm not happy with that”

Helpful Report

Posted 2 years ago

“As a lot of people have said, you pay for delivery, then for returns ? So won't be buying anything again. Too expensive”

Helpful Report

Posted 2 years ago

“So called free returns. Returns are definitely not free. £1.99 to return 6 items plus £1 for every item over the six. Apparently thats what they class as a restocking charge. Will not be ordering from them again😡”

Helpful Report

Posted 2 years ago

Yours Clothing is rated 2.3 based on 254 reviews