Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.35

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going to order a few things from Yours Clothing but looking at the reviews don't think I'll bother 😬”

Helpful Report

Posted 2 years ago

“I ordered 2’ tops in your shop yesterday and was all ok then I get email this morning saying they out off stock when they payed for the other thing I ordered 2 jeggings you send one pair wrong so at to order again other order I make to come yet maybe got lost much as I love this shop if it keeps happening will stop looking at your shop thanks”

Helpful Report

Posted 2 years ago

“Terrible customer service... They obviously cut-and-paste a generic answer I have been bounced back and forth between their customer service emails and their carrier APG both of which are woeful in servicing the customer.... Yours clothing is saying they have sent the item the carrier is saying it has not been delivered to them.... I have been told to wait for it to turn up but how can that happen when the carrier has not yet received it... Sensible argument does not seem to move these people to actually try and help I would advise anyone to keep away from this shambolic company... I have seen positive reviews so I imagine if everything goes well they are okay but if there is a problem they are a nightmare”

Helpful Report

Posted 2 years ago

“First time of using only ordered two things. Even though said in stock at the time of ordering only 1 item arrived. Will not use again”

Helpful Report

Posted 2 years ago

“I ordered and it was sent to the same road name but different town postcode and took 4 days for a answer cause it was delivered it was my thought don t even know twin or postcode I won t shop here again joke”

Helpful Report

Posted 2 years ago

“I received the LTS Pink Soft Shawl Collar Dressing Gown (Item #194959) but need to return it. There wasn't any paperwork in the mailing bag, and by accident, I deleted the email confirmation after placing the order. I've tried to explain to your returns dept. that I do not have the order number, but the reply is just a form letter. HELP!!! If this is not resolved by your company, consider me a FORMER customer. Your customer service is pathetic.”

Helpful Report

Posted 2 years ago

“I find the quality of their clothes are very poor. They have great choice in terms of fabric, sizes, styles but I've had so many clothes from them that I've returned due to poor quality fabric/holes in the seams etc. I have recently bought the same type of clothing from an other well known shop for less money and far superior quality. Yours Clothing need to look at the quality of what they're selling”

Helpful Report

Posted 2 years ago

“Having given a very poor review I am delighted to say the company is giving me a full refund. Unfortunately my ruched sides swim skirt was not fit for purpose but I can of course understand that some items may fall short of our expectations.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. I purchased a black ruched sides swim skirt to take on holiday. Don’t buy this item as it’s not fit for purpose! Imagine my horror when I exited the pool to find the black dye running out. I washed it in the bathroom sink and the black dye stained my hands and nails. I put it on the drying rack and the dye continued to pour out onto the balcony floor! This item is not fit for purpose! Item number 150070 and the return policy is clearly flawed as they won’t accept my word for it and they want the item! It was only £12.79! Basically you get what you pay for. I wasn’t prepared to pack it with my lovely clothes to travel home. Worst company to deal with and I won’t ever be buying from them again.”

Helpful Report

Posted 2 years ago

“If you inquire about a failed delivery, they won't help track the item. The only response is a robotic automated reply via email. According to their policy if the driver send GPS at your address its delivered.. However my item was not delivered to my address the driver left it five neighbours away, left no card to indicate where left. This I found out by catching the driver a few days later.”

Helpful Report

Posted 2 years ago

“I am absolutely furious!! I ordered and paid for goods on 12/10 and received a confirmation email followed by emails updating on the delivery from Yodel. I was informed my parcel had been delivered to my selected store on 13/10 but when I went to collect my parcel on 16/10 I was told it wasn’t there. I contacted Yours Clothing to be told they were not liable after the parcel had been delivered and they will not investigate. How can they not investigate when a parcel from them, delivered by a company they instructed goes missing!! Disgusted at Yours Clothing customer service. I am over £50 out of pocket and no goods!!”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would !!! Dont even bother buying online from them. I was a loyal customer for few years now and I have spend over 2k so far purchasing from them for my mother and sent them abroad. Last 3 orders have been a nightmare !!!!! 1st) I placed and order and I realized I ordered something that I didnt meant to!! I contacted them 2 mins later through all the ways ( email and live chat) asking them to cancel this order, they didnt. They said once the order has been placed , it cannot cancelled !!! OK !!! even if thats 2 minutes after the order placed???? Thats just UNACCEPTABLE !!!!!! 2nd) I placed an order online to sent abroad with 2 items in there . One of them got sent correctly and the other sent wrong size !!! When i spoke with customer service I ve been told to ask my mum ( 60yo woman and ill who doesnt even know how to use touch screen phone) to take a photo and prove that the wrong size has been sent as they sent a size up !! Of course my mum is unable to do something like that so i skipped it. 3rd) After the last 2 bad experiences with this company, i attempted to place another order for my mum to surprise her, and I ordered 4 tops size 22-24 and I double checked before I submit the order as i had been scammed before. All sizes were 22-24 and the sizes received were 26-28!!! When i tried to contact customer services they told me that these were the sizes i ve ordered and asked me to prove them the opposite !! How can i prove you the opposite when you dont submit receipt after the order which will be showing the sizes ordered? And lets say you sent receipt with the sizes ordered, what if wrong sizes ordered? Would you cancel the order or would you do anything to help your customer?OF COURSE NO!! all what you would do it would be "sorry we cannot cancel the order even if you told us 2 seconds after you placed it, and if its wrong size, even if its going abroad you need to pay for your return " so basically your customers dont have any option or after sales assistance once an order has been placed !! As someone who is working in retail management for high end retailer I will advice you something .... look after you loyal customers because these are the ones that will return. And even if you go out of your way for a customer and make a refund to please a customer you should know that this customer would come back even if your services are not great. But if you ignore customer issues after and you dont go out of your way to provide a solution then you lost a customer for life. Well done for you exceptional service. You just lost a customer .”

Helpful Report

Posted 2 years ago

“Hi popped into your Felixstowe branch today and was so impressed by the ladies there.I purchased a pair of knee high boots which I have never been able to fit my calfs before.But with the ladies help I did and am thoroughly delighted.Lovely caring ladies and an assist to the store.”

Helpful Report

Posted 2 years ago

“I am a frequent customer for myself and my Daughter , we where looking for 2 outfits to wear to a wedding but all your occasions dresses are only online I ordered 5 dresses 3 each to try and picked 2 , then the original dress my daughter wanted came back in stock so I ordered 2 more I returned 3 dresses and kept 2 incase the new ones didn’t arrive , while I was instore I purchased a pair of leather leggings and a top for my daughter to wear on hen night the assistant was amazing I explained that I was holding on to 2 dresses as we had orders her first choice which was now back in stock , today I returned the final 3 dresses as we where delighted with the first pick , I took them into your East Kilbride Glasgow store unfortunately the girl was sullen and extremely unhelpful her tone when she spoke to me was argumentative, (are they on your card is your card signed and scrutinised my signature but in a way that made me feel very uncomfortable ) I had returned all dresses in good condition and in original wrapping with the receipts was pleasant I work in a store myself , and when I said I didn’t have any trouble last week she dismissed me raising her voice to glare at me and say it’s always the same , in the last 2 months we have spent over £300 in your stores , I have never had a problem before , but I am so angry I will never shop in yours again”

Helpful Report

Posted 2 years ago

“Unfortunately I have not yet purchased anything this time but your "live chat" needs much to be desired. I was querying why an article of clothing costs £33 in UK and €55 in Ireland. The answer: "prices can vary on our international websites. I am well aware of the exchange rate and I am well aware of Brexit however, as far as I know, Yours Clothing have opened a number of stores in Ireland so surely the clothes should be delivered to a central point in Ireland to avoid the extra taxes. This, is not a good picture for loyal clients and until this is sorted, I will definitely be looking elsewhere.”

Helpful Report

Posted 2 years ago

“Love yours shop usually… Love yours shop usually, however what an actual pain in the A*** to return stuff if you have ordered stuff online which majority of the country do now. Tried to return to Basingstoke store they sent us away saying it needed to go to Asda no more information because of the payment method. On our next day off went to Asda and tried to return only to find we needed to print out a returns label. I honestly think they try and make it as difficult as possible to try and return stuff so people don’t bother.”

Helpful Report

Posted 2 years ago

“Absolutely appalling customer service. I returned a number of items and received a refund of £17 less. I queried this and was told I kept one bra that was a 2 pack? When actually I returned every single bra! Unsure why I would keep one when it's a set of 2? I've shopped here for years however after this I would strongly advise against shopping with them. I've since taken this further”

Helpful Report

Posted 2 years ago

“It is not very open where companies are based. They offer local language website thereby confusing the origin of the company and after Brexit buying from Yours clothing costs you a lot more than you thought. The prices aren't that low that you would expect that. It might be mentioned in the agreements, but I saw no clear mention when purchasing online. I have no clue about the products yet, but have to pay almost 40 Euros to get my 2 items. The possible import costs where carefully moved to the background. So they don't lie, they just don't warn you upfront.”

Helpful Report

Posted 2 years ago

“I ordered a size 11ww and they sent me a size 8 in the left shoe and a 9 in the right shoe, then I had to email them could not talk to someone, phone number is wrong on the website ,that was ordered for my wedding”

Helpful Report

Posted 2 years ago

“Sent two lots of items and now trying to charge me twice. Customer service is disgusting no phone number to contact them.on”

Helpful Report

Posted 2 years ago

Yours Clothing is rated 2.4 based on 230 reviews