Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.27

2.3 Rating 251 Reviews

30 %

of reviewers recommend Yours Clothing

Company Reviews

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Metrics

2.3

Based on 251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a swimsuit from Yours Clothing. They promised tracking info and charged me £3.99 for delivery at Asda . No tracking info was available , no sign of my parcel . Impossible to contact them by phone. Tried emailing but just got automated replies . Out of the blue I got an email saying they accepted my refund. I never requested a refund. They refunded my order minus the delivery charge for an item they never even attempted to deliver. This company is rubbish ...what a scam , taking orders and promising delivery items they don't have in stock or don't deliver, making money on all undelivered orders ....don't go near them ! I'm now in contact with my credit card company as a matter of principal !”

Helpful Report

Posted 3 years ago

“Horrendous company , bought a pair of Jeans on April 26th and paid for 3-5 Day delivery by Yodal .It’s now two weeks later and still have not received my order .Received emails by both Yours and Yodal informing me my order was in transit , complete fabrication on both counts as Yodal don’t even appear to be able to track any orders themselves , and that’s when your lucky enough to get through to there call Centre . Poor service on Yours as a company and Yodal dont even know where there parcels are , will not be using either of these company’s ever again , beware !”

Helpful Report

Posted 3 years ago

“Delivery is a very long and bad service and they charge you for it as well. My order still hasn't arrived since I made it on the 30th April. Its been sat in the local depot since the 4th May!! I had to go on to the tracking and ask for it to be delivered today! I'm sure the clothes will be going back as I have some shorts and t shirts from there, which are bad quality given the price paid as they already have holes or tears after two washes!”

Helpful Report

Posted 3 years ago

“Ordered on line to be delivered to an Asda store spent 30 minutes to be told they carn’t find it I rung yours before I went to store and asked for QR code and was told I didn’t need one because it was a business address. Still haven’t got my blouse don’t know where it is although I have confirmation it was delivered 😡”

Helpful Report

Posted 3 years ago

“I will not be using yours clothing again as you don't provide an easy returns method . No invoice in my parcels! Not everyone has a printer to print returns labels etc !”

Helpful Report

Posted 3 years ago

“The top and shoes I ordered were of good quality and a fair price. But I keep getting automated phone calls, some quite late in the evening. I am a disabled person and these calls are becoming a right 'pain'. Please, please stop calling me.”

Helpful Report

Posted 3 years ago

“Absolutely abismal returns ...no invoice in parcel items not showing on my account ...i will never use again and advise you not to unless you're definitely keeping them.”

Helpful Report

Posted 3 years ago

“Customer service seems to be extremely lacking with this company. I was assured that I would receive no further contact, after receiving unwanted emails…. I am still receiving them, despite asking again, very nicely. The company did not even bother to reply last time.”

Helpful Report

Posted 3 years ago

“Don’t bother with customer service, yours clothing has none!”

Helpful Report

Posted 3 years ago

“NEVER AGAIN!!! Payed for next day delivery (£6.99) for a £240 order...that did NOT arrive!!! spoilt a rare night out as I now can't go :(”

Helpful Report

Posted 3 years ago

“Ordered a top and when it arrived it was four sizes too small. Care of label had one size and the tag had another. Waste of time now trying to return it.”

Helpful Report

Posted 3 years ago

“Would give less than one star if I could what as happened to the quality of your clothes ordered two skirts would have had to be on stilts to wear them plus material so thin one blouse which was so screwed up it looked like a old polishing rag no shape to it just a cut out square and the cardigan well not worth discribing always bought from yours but last time No wonder when I took back to shop to get refund it was empty though I ordered this online what happened to your clothes seen better in charity shops”

Helpful Report

Posted 3 years ago

“Bought some underwear and after one wash started to fall apart. Disappointed for the price paid.”

Helpful Report

Posted 3 years ago

“What is going on with the quality of your clothing?! I bought a coat and I would have had to have arms that reached the floor for them to fit. Returned. In the same batch I received a top with a huge stain across the back (I have washed it and it’s fine but still) And another top which I took on holiday only to find it had a hole in it which I hadn’t noticed and thank god I don’t have fat arms because the arms are a very snug fit. The quality used to be great but not any more. Very disappointing!”

Helpful Report

Posted 3 years ago

“Have had to return my order. Hermes have had it for nine days now and still not received by Yours Clothing. I am expected to wait for 21 days for my refund. If not received, then and only then can I chase it. !!! Appalling service”

Helpful Report

Posted 3 years ago

“Order a coat, it didn't come! So phoned up, girl at the shop said there's no customer service number anymore 😕 But I rang the number anyway got through to customer service!! She said it's out of stock! That I was refunded, why didn't they send email? Common courtesy would have been nice.”

Helpful Report

Posted 3 years ago

“Buy in-fashion cloths directly from the factory at wholesale rate. Visit konjae.com”

Helpful Report

Posted 3 years ago

“Yours Bexleyheath. The shop assistant needs customer relation training. Twice we've been in there and twice the same lady has been abrupt and rude. Will not be shopping in there again.”

Helpful Report

Posted 3 years ago

“The staff is lovely but the clothing is very poor quality. I have returned cardigans that were just falling apart after one use. My son bought me a grey jacket for 90 euros and the material is just frayed at the seams. Very poor quality material. I will not be recommending this shop to anyone especially since the quality of the clothing does not match the price”

Helpful Report

Posted 3 years ago

“Poor items”

Helpful Report

Posted 3 years ago

Yours Clothing is rated 2.3 based on 251 reviews