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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an order of a dress which was unsuitable. I followed Yours Clothing Returns advice online and each time I tried to set up return label it would not accept order number, I'd nor eurvide. I have sent three emails to ask for help to return item. No one from Yours Clothing had answered any of my emails. This is the first company whom has ever provided no customer service. To date no one has answered my emails and I cannot print returns label. I will never buy anything from Yours Clothing ever again.”

Posted 2 years ago

“I received 2 peplum tops early may. Took them on holiday and they where enormous. Reported within the 28 days but was messed about by customer services and given unobtainable telephone numbers. I contacted resolve who have been working with me. On the 14 of June I was contacted by yours and they said they would refund me my money and it would be in my bank within 7 days so I return goods as they are faulty. They e Mail me a label no bigger than a postage stamp.😂 I sent items back. Yesterday I received an e Mail saying that because the items where now over 28 days return that they can not refund my money and received an e voucher to spend with them. What a fraudulent company they have turned out to be. They forced me out of a 28 day refund. Clever way of not paying out. Wont use them again. Might write to the CEO.”

Posted 2 years ago

“I have had a number of issues with the quality of the clothes, from shrinking despite proper washing instructions, Items becoming misshapen, and detail glitter stars in fabric wearing off in parts. After some lounge pants shrunk 6” in the leg, I was asked to send them in even though it was over 28 days, they then said they wouldn’t look at them as it was over 28 days and they would charge P&P to send back. Faulty item so I said put it in the bin and I will not shop with them anymore. There has been a problem with all my orders!,”

Posted 2 years ago

“15 may a package not arrived till now my money not back. Its shipping in germany and there lost”

Posted 2 years ago

“Just terrible. My experience has elements of most of the reviews below. No contact details for phoning Yours when my return was held up for weeks by the dodgy courier company they use in Ireland. A frustrating webchat where I had to constantly repeat details to various personnel, some of whom were plain rude. Now a delay in getting refund, despite emails stating it would be received within 5 days and 7 days. I really think it is contrived thievery.”

Posted 2 years ago

“I have sent 4 messages to you this is my 5th with not one reply ...disgusted is an understatement i explained in all my messages my issue. I sent my return last tuesday via asda billingham with my goods and my email adress still not had any information back. Would very much appreciate some form of reply.”

Posted 2 years ago

“I have had 2 issues with Yours. Firstly, they sent me a jumper with two black oily marks on it. I returned it to them by post after being told they’d only refund me if there was a manufacturing fault. I waited weeks and wrangled with online customer service (who were utterly unhelpful). Yours finally refunded me after all that because the stains on the item were older than the time the item was sent to me. The item should never have been sent back to a customer in the first place. The second occasion was when I ordered two blouses and returned one because I ordered two for comparison. I had a parcel tracking number but no refund. The tracking number showed they’d had my blouse for 11 days with no action taken. I used the online customer service to complain. They kept sending me copies of their policy stating refunds can take between 14 -21 days. I kept giving them the tracking number and telling them they already had the parcel which they advertise as a shorter refund period. After four attempts and several repetitive emails, someone asked what item did you order? I repeated the information from previous message and two days later, I got a refund. The online customer service messages are abrupt, patronising and keep reiterating information which I have already taken into account before emailing them in the first place. Do the staff read the messages properly or is it an automated response to key words in your message? Either way, it’s appalling customer service designed to make you give up and put up with their mistakes (and never to expect a refund either). I like the clothes but the customer service/standards of some items sent out is appalling!”

Posted 2 years ago

“Order some clothes for express delivery on Monday (I had a wedding on Saturday and am flying out on Friday), to be emailed Thursday that none of the 2 items was in stock so they cannot fulfil my order! How do they not have a system that reserves online orders once ordered from the website? Also, despite paying £6.99 for express delivery I am not being refunded delivery when nothing has even been delivered! first and last time I will shop here as now I have nothing to wear for a wedding!”

Posted 2 years ago

“I have ordered 3 tines in my usual size that I am in every other store. The 3 times I ordered the size has been wrong. And then you need a printer to return which I do not have. Please shop at shein if you are plus size.”

Posted 2 years ago

“I returned items 14 days ago have had no acknowledgement and your still taking moneh from my account! I wznt a full refund and will think twice about shopping here again”

Posted 2 years ago

“Absolutely terrible experience with their customer service with international orders. I have sent them several emails and received the standard response with my issue unresolved. With no one to speak to nothing has been resolved. This company used to be great, now they are Absolutely useless. Happy to take your money, but not willing to assist with refunds.”

Posted 2 years ago

“Had a top that was not the right size but had lost the receipt only interested in an exchange for a bigger size but told they were not allowed to do this without the receipt even with the tags on. I had recently spent about £300 in this shop and the staff recognised me but still no joy what a joke will not be using this shop again and will tell others not to either. Put the top in the bin in front of them and told them how discussed I was with them and this company.”

Posted 2 years ago

“Placed 2 separate orders with them , items not suitable for use, so returned them , no where on the labels or orders does it say to you, you have to complete a cancellation form,as well as returning the item. When asked about this was told its in their t&c's and they are not respsonsible to make you aware that its there. Each customer is responsible for reading the fine print. I would seriously not buy anything from a company that is shady and its sneeky use of t&c's . This is unfortuneate that this company can get away wiith the misleading information.”

Posted 2 years ago

“Online Customer service is appalling/dismissive at best currently trying to claim for a refund for an order they duplicated and was returned to them. Will not be a future customer thats for sure!”

Posted 2 years ago

“Internet Customer service absolutely appalling. Will not use again”

Posted 2 years ago

“Beware of this company’s delivery policies. I placed an order with Yours and my parcel never arrived even though despite instructions to Yodel that it be left with neighbour it never was and Yodel marked it handed to customer which was impossible. Called Yours and they were not interested. However I’ve pursued this as legally the customers contract is with Yours it’s their responsibility to get your parcel to you safely and their responsibility to claim from the delivery company. I’ve now been fully refunded but not without a fight that should never have happened. I will never shop with Yours online again as customer service is absolutely appalling.”

Posted 2 years ago

“I tried to take clothes back to shop that are to big fair enough the 28 days had lapsed only just wanted an exchange smaller size had my receipt the girl was very unhelpful and point blank refused so nor I have three items which are of no use to me needless to say I won’t be back at yours 😢”

Posted 3 years ago

“Placed an order and was delivered a different size. Requested a return printed the shipping label. Went to UPS and they stated the company is making me pay shipping over 200 dollars for items they send that are the wrong size”

Posted 3 years ago

“Still waiting for a refund after two months. All they say on live chat its unavailable. Told them I'll give them till the end of the week, then I will take it further. See what happens then.”

Posted 3 years ago

“i notice somebody else has had the same issue, on returning an item and given a tracking number somewhere something went wrong, the tracking number not recognised and the parcel has not reached its destination...no help, iv spent my time and money and got nowhere...never again.”

Posted 3 years ago

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Yours Clothing is rated 2.4 based on 230 reviews