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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service when I shopped in your Great Yarmouth store with my mum was absolutely disgusting. The ‘manager’ Lesley is so rude , when picking up a parcel my mum handed her the ID and she looked at her like she had two heads and spoke to her in such a manner which I found highly rude -this was totally unnecessary when all she wanted to do was pick up her parcel which she had purchased . This is not the first time I have witnessed her appalling service, to say she has the role of a manager is a complete joke as she clearly is no role model to her colleagues. I literally have no idea how she can work in an area of service when she thinks it’s acceptable to have such a rude attitude to people who ultimately pay her wages. For someone like myself who works in retail I think it’s important as a manager to demonstrate great service to customers , if I was my mum I would never purchase another item in your Great Yarmouth store while I was receiving such shocking service which she did.”

Posted 4 years ago

“Great Yarmouth manger and staff need sorting friendly as anything when buying but when you return item they are very rude in fact watch dog needs to go in there I was I filmed it unbelievable i know there’s a lot of people in Great Yarmouth have said this as well I certainly won’t be going back in there I would rather travel 25 miles than ever deal with that store manager I have informed head office!!!!”

Posted 4 years ago

“Brilliant quality goods affordable prices”

Posted 4 years ago

“Customer service is non existent. I messaged them through their website over a month ago, followed up on several occasions, they dont reply. Bad customer experience. You should really look after your customers, thats what keeps you in business. Their clothing used to be very nice but the styles and material quality has declined severely. Must have new designers.”

Posted 4 years ago

“Parcel not delivered, cannot get anyone to answer my call, hung on for 25 minutes, online chat been waiting for 25 minutes for a agent message just keeps appearing saying estimated wait time is 6mins and 38 seconds and now after waiting longer than that the auto messages keeps saying 26 minutes and 50 seconds.”

Posted 4 years ago

“I likeYours Clothing, and usually shop online, but I have to say their customer service is APPALLING. You can’t email direct, and it usually takes 4/5 times before you get a reply! Five weeks on, I’m still trying to get my issues resolved, and if it wasn’t for the fact they owe me money, I’d have given up long ago. Buying from them is simply NOT worth the effort!”

Posted 4 years ago

“Worse customer service I have come across in a long time. Have placed two orders- first one was as a guest and took over 2 weeks for order to arrive. Items were lovely except wanted to return to pairs of jeans- have been waiting for email or someone to come back to me to sort out refund as I cant print off the returns slip as nothing is being recognised. Have emailed 3 times, phoned 3 times and nothing so sending it back now regardless. Second order - placed on 21st Nov still not received and now checked paypal and see it was refunded 2 days ago and got no notification to let me know about refund. Was waiting for items i needed for a party at weekend- im based in ireland so only Yours shop is in Dublin which is 2 hours away- if had known items were being refunded I would have gone to shop to get what i needed - really really disappointed with customer service i received. Have checked my online account as second order was placed through account and keeps telling me i placed no order and thank god i paid through paypal as that kept the order number Wont be recommending online service to anyone and the clothes i got were lovely”

Posted 4 years ago

“I always love to order from yours clothing as the website is so easy to get around & order from. Everything always comes on time if not before the delivery date specified. Clothes are just amazing & so comfy I wouldn’t want to shop anywhere else because as a bigger women the clothes are just perfect always a great fit & made so well. Would highly recommend”

Posted 4 years ago

“Top delivered to wrong store. Despite many Emails, I was ignored. When I did get an Email it was automated and didn't answer my question. Very frustrating. Poor customer service.”

Posted 4 years ago

“Been to my all time favourite clothes ahop today.... Now where would that be I wonder... Mmmm Ahh yes... Yours clothing... Torquay..Just purchased the black and rust floral jersy swing top... I love it... This store has very lovely friendly professional staff... Nothing is too much for them.. Always happy to help.. . I also include the branch in the Soverign Shopping Mall, Weston Super-Mare.”

Posted 4 years ago

“I went into yours clothing for a bra fitting. They measured me 38D. I tried the bra on and it felt loose around and I said to them about this and they said it's the type of bra and that's what I'm measuring out to be. Trusting them I brought one. In a couple of weeks my back was killing, the bra felt horrible so I was in town one day and went to another shop banburys which were fantastic they took one look at me and said that's the wrong size altogether. Banburys was so nice and anything i said they tried to help in every way possible. It turns out I'm a 36 E. DONT GET FITTED IN YOURS CLOTHING”

Posted 4 years ago

“I purchased £200 worth of clothing rom here. They didn't have much of a variety of items so I ended up getting the same items in a variation of colours as I was excited at the prospect of a plus size clothing store. I tried of every item of clothing and almost all of them weren't true to size. furthermore the quality of the items were unsatisfactory, if not poor. I ended up returning all but a couple of trousers. Both of these however have ended up with bubbles on them after just a few washes. Sorely disspointed!”

Posted 4 years ago

“Leighton buzzard staff are helpful polite and the shop is one of the best shops I’ve been into”

Posted 5 years ago

“Still waiting on 2 orders since 26 march. Keep being fobbed off with excuses. Its very simple u post something u have track no so why is it so hard for yours clothing to see were order is.or has it every being sent at all????”

Posted 5 years ago

“I had a £30 e-voucher for Christmas, along with a couple of gift cards from other family members. I finally went to submit an on-line order only to find that I cannot use my e-voucher with my other gift cards, which would mean that I would have to spend extra money on P & P charges to split the order into two, whereas the overall order allowed for free postage. I did an on-line chat to check on this policy and then submitted a complaint (which has not yet been responded to) and have finally called the company this evening only to have this confirmed. I am very disappointed with these policies and the fact that Customer Services did not seem to be that bothered. To rub salt into the wound, you also have to pay £1 delivery for click and collect to your local store if you spend less than £50. Not a happy bunny and I will therefore, no longer ask my family and friends for gift cards or e-vouchers for this company. Rip-off merchants trying to get as much money out of their customers in a world where every money counts - disgraceful!”

Posted 5 years ago

“WARNING problems with Exchange of items WARNING: Ipswich store. Yours Clothing will not Exchange a Xmas present without a receipt. I have shopped at Yours for many, many years and always found the staff to be more than helpful. Xmas 2018 & I received two Christmas presents (jumpers) from a family member. These items were too big and I took them back to the shop of purchase (Ipswich) 29/12. These Items still had the purchase labels attached but unfortunately I did not have a receipt. The shop assistant categorically refused to exchange the items for a smaller size..... infact she had such a dictating attitude, I felt quite threatened and hurried out of the shop. I am still upset. Shame on you YOURS”

Posted 5 years ago

“Ordered and paid for an urgent order through click and collect on Friday. Item was in stock and there was no noticeable message about there being a problem with delayed orders or the fact that you do not guarantee the order will be at the given store when you have paid your money. If there had been I would not have ordered. Called the store Friday evening as saw that I had inadvertently put Hemel Hempstead instead of Leighton Buzzard. Was told that the order could not be changed as it was on its way to store. Called store on Saturday no delivery. Called Yours Customer Service on Sunday and was told that they had been having problems with Hermes and particularly with deliveries to this store - OK, then why take payment for an order that was not going to be delivered anytime soon? I have called Customer Services several times and have been told that click and collect cannot be tracked. I called Hermes in desperation and they said they give a tracking number for all parcels and I would need that from Yours aaaaaaaaagh! I called CS again to see if I could pick up the coat from another store and then when Hemel received my order, remove the coat so that I only picked up the other items but no, that couldn't be done. I had an important Xmas event that I needed the top and jacket for on Saturday and also a meeting on Monday. Given that my jacket had been stolen the previous weekend I was without a coat so could not attend as I needed to walk to the venue and unfortunately dont have the funds to be able to fork out another £100 to get my order and then wait forever to find out where it is! To say I am not happy is an understatement!”

Posted 5 years ago

“Poor customer service rather than resolve a problem they prefer to loose your custom all the best in this climate I don’t give them long before they disappear. I won’t shop here anymore”

Posted 5 years ago

“I ordered clothing to be delivered in store, the expected delivery time was 3 days. I heard absolutely nothing, no e-mail, the only way I could see the order was placed was because I could see the payment had gone through. 6 days later I went into the Leighton Buzzard store to see if it had arrived, it hadn't. I emailed customer service twice about a week later with my paypal reference proving I had paid, no response at all. I went into the branch yesterday, more than 4 weeks after the original order, they had it but couldn't give me the parcel because I didn't have an e-mail reference! I told them to send it back, I paid over a month ago, I just want my money back now. They only send parcels back once a week and it may take a while to process the refund! I will never shop with them again and in the meantime they still have my money (strangely enough they took it very quickly).”

Posted 5 years ago

“23 October. Place order for clothes online. Receive dispatch notice. 27 October. Get told items NOT shipped. Company wants an extra $90. 27 Oct to 2 Nov. Discussion with company about postage costs. 3 November. Request details to pay extra for postage. 5 November. Have heard no response. Request details to pay extra for postage again. 6 November, 3am. Receive payment details. 7 November, 12pm. Make payment for shipping. 7 November, 11pm. Yours Clothing CANCELS my order.”

Posted 5 years ago

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Yours Clothing is rated 2.4 based on 230 reviews