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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our goods were sent to the wrong address, we are in Kent our clothes were sent to Scotland. Somehow they had entered not only a different address on the order BUT a different address on the billing address. THEY STILL PROCESSED IT!!!. We complained but just get told 'we have delivered it to the address on the order'. .We are being forced to go through my bank to get our money back. NEVER AGAIN!!”

Posted 3 years ago

“Received the wrong item (company's fault) and when I emailed them they said they can't exchange international orders and yet it was their fault to begin with. The customer service is really terrible and although their clothes are somewhat stylish (quality of the material is cheap though) where they do good in size range, they lack in customer service and thats where it matters most. Really disappointed because I wanted to like them, it's unfortunate.”

Posted 3 years ago

“I placed an order on the 1st March and still not received it. I have had a couple of on line chats and last week that the order was on its way. A week later as still not arrived on line chat today say they will contact courier I have not even got a tracking no.”

Posted 3 years ago

“Plus size very stilish was made to feel welcome”

Posted 3 years ago

“I have always really loved ❤yours clothing. Sizing has always been pretty spot on and shipping has always been predicted accurately and it has always turned up on time. However, my last experience was horrible! My cloths arrived much later than they expected to have it here, which meant that the dresses I ordered for a wedding were not here on time. Expecting the dressed to come from Australia and not the UK I had some hopes that it would be here on time. However it was not till I had purchased the dresses that I was informed they will be shipped from the UK. When purchasing these dresses I ensured to look into the returns policy which stated that the items would need to be returned to their Sydney warhouse within 28 days of recieving. However, in the midst of returning these dresses they have given me a UK adress to return these dresses too, which will take twice as long and cost me double the price to return (well over $100-it already cost $30 to get it here)! I would NOT recommend purchasing cloths through these guys unless you were confident in your purchase, the shape of your body, the cut you are buying as well as the sizing!”

Posted 3 years ago

“Shambles of a company. Customer always wrong in their opinion. No way of speaking to a person. My return has gone missing.. sent them all the proof and they still won’t give me my refund. No help whatsoever, con company who will steal your money.”

Posted 3 years ago

“Terrible customer service, waiting for a refund for over two months. T”

Posted 3 years ago

“Can't get hold of anyone been 4 weeks since I sent my item Back I will never shop with them again never!!!!!!!!!! Still no refund!!!!!!!”

Posted 3 years ago

“Should be 0 stars. “Customer service” is an absolute shambles. No extended returns for Christmas? So because my gift to my mum is the wrong size (honest mistake but the package is completely unopened and still have original packaging) I only asked to exchange for correct size and I’ve received nothing but blunt replies and going round in circles, will never shop with Yours clothing again after being a regular customer.”

Posted 3 years ago

“I am not very impressed I emailed and filled in a contact form and tried to contact on live chat ,and it took them over a week to finally chat to me and because it took so long the country is in total national lockdown, and we are now shielding and there is no one can help us and because of this they gave me the only option was for me to pay more money and get Hermes to come to our house and collect the parcel to return to them my husband is clinically extremely vulnerable and we do not have any support us”

Posted 3 years ago

“I am not very impressed with your company I have been trying to contact you for some time I just wanted to speak to a person my husband bought me a new coat from you and one of the poppers is damaged”

Posted 3 years ago

“I just received an order from Yours Clothing Ireland this morning. When I opened the package I thought for a moment that the order was wrong as it just looked like a large dish cloth . All crumpled up and limp. The description on their website said wrap style blouse but when I tried it on the whole front just opened up . What a rubbish product !!!”

Posted 3 years ago

“I have ordered the bue coat order number 674i I have never recieved it or had any advice as to when it will be delivered very disappointed as you have had my money.ordered on the 8th Sept.would never recomend this company.”

Posted 3 years ago

“Has to give it 1 star to write a review, would give it none if I could. Returns policy is a disgrace. I returned items to the Preston store but with no tag attached unfortunately. The very rude young salesperson said 'tough there's nothing I can do,' Emailed customer service, that's a joke there is no customer service. Was told we dont refund if there are no tags attached, which is not what their website says. It says we MAY not offer a refund. This company seriously needs to look at its customer service and put some training in place.”

Posted 3 years ago

“I've had numerous problems recently with refunds, lost returns and gift cards. I got really fed up and used Resolver on line to help me with the issues as they kept ignoring me. Once I contacted Resolver the issues were solved within 48 hrs! Just use your browser to search Resolver and start a case against them. It's easy and yields great results.”

Posted 3 years ago

“Ordered a week ago and paid next day delivery. Parcel still not arrived! Nobody to contact as all online and nobody responds to the emails. Taken over £100 and can’t get a refund or the parcel delivered. Think they are going bust and just trying to claw back some money before they do. Don’t know how to get my money back. DO NOT USE THEM!”

Posted 3 years ago

“Arrived from Australia to New Zealand via Europe which is odd and contributed to more of a delay that previously experienced. As usual, clothing is beautifully stylish, a great fit and very good value for money. Not my first experience with Yours Clothing and most certainly not my last”

Posted 3 years ago

“Waiting for refund. 2 parcels are tracked as returned but still waiting. They will only blame covid for it”

Posted 3 years ago

“I love the clothes, and they have a great range at affordable prices.”

Posted 4 years ago

“Went into the Cowley branch for a new bra. They measured me a 52 E. Told her no way was I 52... She brought out a bra and it did not fit. It rose at the back and half my boob was hanging under the bra. I was told I just needed to do "the scoop". Went to M&S... They measured me 38 H. Bra fits perfect! Moral of this story when you visit their shop and see signs that most women are wearing the wrong size bras.. Yes they are cos they are coming to you!”

Posted 4 years ago

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Yours Clothing is rated 2.4 based on 230 reviews