Yours Clothing Reviews

Name: Yours Clothing
Rating: 2.25

2.3 Rating 254 Reviews

30 %

of reviewers recommend Yours Clothing

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2.3

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

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Yours Clothing 1 star review on 4th September 2024

Melissa

Yours Clothing 2 star review on 26th February 2022

Anonymous

Yours Clothing 1 star review on 6th December 2021

JULIE HODGES

Yours Clothing 1 star review on 25th October 2021

Deborah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for an urgent order through click and collect on Friday. Item was in stock and there was no noticeable message about there being a problem with delayed orders or the fact that you do not guarantee the order will be at the given store when you have paid your money. If there had been I would not have ordered. Called the store Friday evening as saw that I had inadvertently put Hemel Hempstead instead of Leighton Buzzard. Was told that the order could not be changed as it was on its way to store. Called store on Saturday no delivery. Called Yours Customer Service on Sunday and was told that they had been having problems with Hermes and particularly with deliveries to this store - OK, then why take payment for an order that was not going to be delivered anytime soon? I have called Customer Services several times and have been told that click and collect cannot be tracked. I called Hermes in desperation and they said they give a tracking number for all parcels and I would need that from Yours aaaaaaaaagh! I called CS again to see if I could pick up the coat from another store and then when Hemel received my order, remove the coat so that I only picked up the other items but no, that couldn't be done. I had an important Xmas event that I needed the top and jacket for on Saturday and also a meeting on Monday. Given that my jacket had been stolen the previous weekend I was without a coat so could not attend as I needed to walk to the venue and unfortunately dont have the funds to be able to fork out another £100 to get my order and then wait forever to find out where it is! To say I am not happy is an understatement!”

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Posted 7 years ago

“Poor customer service rather than resolve a problem they prefer to loose your custom all the best in this climate I don’t give them long before they disappear. I won’t shop here anymore”

Helpful Report

Posted 7 years ago

“I ordered clothing to be delivered in store, the expected delivery time was 3 days. I heard absolutely nothing, no e-mail, the only way I could see the order was placed was because I could see the payment had gone through. 6 days later I went into the Leighton Buzzard store to see if it had arrived, it hadn't. I emailed customer service twice about a week later with my paypal reference proving I had paid, no response at all. I went into the branch yesterday, more than 4 weeks after the original order, they had it but couldn't give me the parcel because I didn't have an e-mail reference! I told them to send it back, I paid over a month ago, I just want my money back now. They only send parcels back once a week and it may take a while to process the refund! I will never shop with them again and in the meantime they still have my money (strangely enough they took it very quickly).”

Helpful Report

Posted 7 years ago

“23 October. Place order for clothes online. Receive dispatch notice. 27 October. Get told items NOT shipped. Company wants an extra $90. 27 Oct to 2 Nov. Discussion with company about postage costs. 3 November. Request details to pay extra for postage. 5 November. Have heard no response. Request details to pay extra for postage again. 6 November, 3am. Receive payment details. 7 November, 12pm. Make payment for shipping. 7 November, 11pm. Yours Clothing CANCELS my order.”

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Posted 7 years ago

“Always on time, they have a reminder service to let you know items are back in stock. Never any problems.”

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Posted 7 years ago

“Absolutely love the clothing from yours and am never disappointed with my purchases. My delivery was made on time and the dresses I ordered were beautiful quality, fitted like a dream, couldn't be happier with them. I'm 5"9 and a size 24 and always find them true to size.”

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Posted 7 years ago

“Worst service ever. Unrealistic delivery times, delivery information omitted, no express service, no tracking service, customer service is unhelpful and takes too long to respond. I'm never shopping from them again.”

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Posted 7 years ago

“They have a beautiful selection of plus size clothes I always shop here, I also recommend this store to friends and family, lovely clothes and shoes and not overpriced”

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Posted 7 years ago

“Some customers is never happy like the time scale of delivery its not yours clothings fault is it thay send the items out its the deleverly people thats at fault get a grip”

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Posted 7 years ago

“I have bought many items from their shop, but after moving areas have found that my new local branch is much smaller and does not carry so many items. So, I have placed a couple of orders online now, and have been very impressed. The items are as described, the ordering process is simple to do, and I love that you can collect the items within 2-3 days from the local store. This means that you can try them on in the shop, and if they are not suitable you can return them and get a refund there and then.”

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Posted 7 years ago

“Parcel arrived quick great service great product's”

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Posted 7 years ago

“Great Sales and bargains, £1 delivery to shops. Unfortunately when you want to return and you have paid via Paypal you must take your online order home and parcel it up to send back via Asda or Royal Mail. I recently collected a parcel in my local store and assistant told me I could try the garments on there and if I needed to return anything I could do it there and then. One of my items was unsuitable but when the assistant realised I had paid via Paypal the story changed. Come on Yours is 2018 and an electronic world sort it out.”

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Posted 7 years ago

“They always on time”

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Posted 7 years ago

“bras often have wires poking out within a few weeks. on inspecting the wires they are sharp. smooth them off please it is becoming false economy”

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Posted 7 years ago

“I ordered some last minute items for a holiday in Thailand....confident that I would be able to collect from my local store in two days time and return via Asda return service portal. The clothing was ,as usual good quality and accurate in size.”

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Posted 8 years ago

“I always shop with yours but recently have noticed prices going up and material getting thinner and bobbles and patterns wearing off quite quickly”

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Posted 8 years ago

“Always plenty of choices and sizes”

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Posted 8 years ago

“Excellent customer service, fast cheap delivery! Super happy”

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Posted 8 years ago

“Excellent customer service, nice clothes for real people!!”

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Posted 8 years ago

“Being a larger size girl it is lovely to find a company that stocks large sizes that are top fashion , you get just that at Yours”

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Posted 8 years ago

Yours Clothing is rated 2.3 based on 254 reviews