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Yours Clothing Reviews

2.4 Rating 230 Reviews

32 %

of reviewers recommend Yours Clothing

Company Reviews

2.4

Based on 230 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yours Clothing 2 star review on 26th February 2022

Yours Clothing 1 star review on 6th December 2021

Yours Clothing 1 star review on 25th October 2021

Yours Clothing 1 star review on 25th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous company , bought a pair of Jeans on April 26th and paid for 3-5 Day delivery by Yodal .It’s now two weeks later and still have not received my order .Received emails by both Yours and Yodal informing me my order was in transit , complete fabrication on both counts as Yodal don’t even appear to be able to track any orders themselves , and that’s when your lucky enough to get through to there call Centre . Poor service on Yours as a company and Yodal dont even know where there parcels are , will not be using either of these company’s ever again , beware !”

Posted 1 year ago

“Delivery is a very long and bad service and they charge you for it as well. My order still hasn't arrived since I made it on the 30th April. Its been sat in the local depot since the 4th May!! I had to go on to the tracking and ask for it to be delivered today! I'm sure the clothes will be going back as I have some shorts and t shirts from there, which are bad quality given the price paid as they already have holes or tears after two washes!”

Posted 1 year ago

“Ordered on line to be delivered to an Asda store spent 30 minutes to be told they carn’t find it I rung yours before I went to store and asked for QR code and was told I didn’t need one because it was a business address. Still haven’t got my blouse don’t know where it is although I have confirmation it was delivered 😡”

Posted 1 year ago

“I will not be using yours clothing again as you don't provide an easy returns method . No invoice in my parcels! Not everyone has a printer to print returns labels etc !”

Posted 1 year ago

“The top and shoes I ordered were of good quality and a fair price. But I keep getting automated phone calls, some quite late in the evening. I am a disabled person and these calls are becoming a right 'pain'. Please, please stop calling me.”

Posted 1 year ago

“Absolutely abismal returns ...no invoice in parcel items not showing on my account ...i will never use again and advise you not to unless you're definitely keeping them.”

Posted 1 year ago

“Customer service seems to be extremely lacking with this company. I was assured that I would receive no further contact, after receiving unwanted emails…. I am still receiving them, despite asking again, very nicely. The company did not even bother to reply last time.”

Posted 2 years ago

“Don’t bother with customer service, yours clothing has none!”

Posted 2 years ago

“NEVER AGAIN!!! Payed for next day delivery (£6.99) for a £240 order...that did NOT arrive!!! spoilt a rare night out as I now can't go :(”

Posted 2 years ago

“Ordered a top and when it arrived it was four sizes too small. Care of label had one size and the tag had another. Waste of time now trying to return it.”

Posted 2 years ago

“Would give less than one star if I could what as happened to the quality of your clothes ordered two skirts would have had to be on stilts to wear them plus material so thin one blouse which was so screwed up it looked like a old polishing rag no shape to it just a cut out square and the cardigan well not worth discribing always bought from yours but last time No wonder when I took back to shop to get refund it was empty though I ordered this online what happened to your clothes seen better in charity shops”

Posted 2 years ago

“Bought some underwear and after one wash started to fall apart. Disappointed for the price paid.”

Posted 2 years ago

“What is going on with the quality of your clothing?! I bought a coat and I would have had to have arms that reached the floor for them to fit. Returned. In the same batch I received a top with a huge stain across the back (I have washed it and it’s fine but still) And another top which I took on holiday only to find it had a hole in it which I hadn’t noticed and thank god I don’t have fat arms because the arms are a very snug fit. The quality used to be great but not any more. Very disappointing!”

Yours Clothing 2 star review on 26th February 2022

Posted 2 years ago

“Have had to return my order. Hermes have had it for nine days now and still not received by Yours Clothing. I am expected to wait for 21 days for my refund. If not received, then and only then can I chase it. !!! Appalling service”

Posted 2 years ago

“Order a coat, it didn't come! So phoned up, girl at the shop said there's no customer service number anymore 😕 But I rang the number anyway got through to customer service!! She said it's out of stock! That I was refunded, why didn't they send email? Common courtesy would have been nice.”

Posted 2 years ago

“Buy in-fashion cloths directly from the factory at wholesale rate. Visit konjae.com”

Posted 2 years ago

“Yours Bexleyheath. The shop assistant needs customer relation training. Twice we've been in there and twice the same lady has been abrupt and rude. Will not be shopping in there again.”

Posted 2 years ago

“The staff is lovely but the clothing is very poor quality. I have returned cardigans that were just falling apart after one use. My son bought me a grey jacket for 90 euros and the material is just frayed at the seams. Very poor quality material. I will not be recommending this shop to anyone especially since the quality of the clothing does not match the price”

Posted 2 years ago

“Poor items”

Posted 2 years ago

“If I could give zero I would .. I have used yours numerous times but on this occasion I have been treated appallingly.. I returned 9 items of 11 .. made sure they were securely packed to be only refunded for 7 .. I messaged them to be told only 7 items were scanned when returned so I must have only returned 7.. well sorry but I think I know what I kept I even sent the copy of the invoice I had taken to show what was returned but they still won't return my money .. I can't get through on the phone and everything I reply to what they say I get a different answer.. also I don't know why you fill out a returns label as the items they say I returned have seemingly all be returned for the same reason when I had put my different reasons for returning items .. very poor customer service I will not be using again .. now just to find out how to get my money back that they owe me”

Posted 2 years ago

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Yours Clothing is rated 2.4 based on 230 reviews