Hi there,
I'm sorry to hear you're having issues accessing your course. We'd like to resolve this for you, so our support team will reach out to you over email from support@bbcmaestro.com.
Hopefully, we can get you enjoying your course as soon as possible!
Thanks,
Rebecca
“I was excited to buy the Delicious Vegetarian Cooking with Marco
Pierre White.
I tried the mushroom risotto recipe. Unfortunately the cooking instructions on the PDF leave a lot to be desired. The ingredients ask for 3 knobs of butter, whereby only one knob of butter is asked for in the recipe. Perhaps it is expected to follow the PDF and video simultaneously, but as this was not possible I depended upon the PDF. The recipe also requires 50g of grated cheese, but we are not told at any stage where to use this cheese. Do we mix it in or sprinkle on the top at the end? I was also surprised that no seasoning is required. Mine definitely needed added salt and some black pepper.”
“It's not working!
This is a note for BBC Maestro. I asked to fix it and there's no answer.
After the first lesson, it has been disconnected without an explanation.
But... The course is great! Jed Mercurio is a master.”
Hey Pedro,
Thanks for your review - I'm sorry to hear you're having issues.
I can see you reached out to our support team and they've been able to help fix the issue for you.
We value every customer's experience, so please feel free to respond to our support team if the issue is persisting.
Enjoy the rest of your course! :)
Thanks,
Rebecca
“I paid the annual subscription for BBC Maestro because I saw several ads saying that Helena Bonham Carter would be doing a course. My year is almost up, and her course is not on yet. They falsely advertised and swindled me.”
Hi there,
I'm sorry to hear you're disappointed with your BBC Maestro subscription.
Unfortunately, sometimes scheduling difficulties and clashes with our Maestros means we're not always sure when we'll be able to launch the course. I understand you've been waiting for the Helena Bonham Carter course for almost a year and can only offer my sincere apologies for this.
We'd be happy to issue you a refund for your subscription in this case, alternatively, we do have the amazing Brian Cox launching his course with us in December, which I hope you'd enjoy: https://www.bbcmaestro.com/courses/brian-cox/acting
I look forward to hearing from you,
Rebecca
“I'll tell you what I don't love, I don't love a $75 subscription service that renews itself unless you intervene to stop it- my wife started crying when she realized she'd got the cancel-by date wrong & you'd taken our money again for something we don't want anymore, she bought me the first year as a one-time gift to watch Alan Moore. Now you've charged her $150 for it. You suckered us into a second year but we will never get tricked again & I have warned all my friends on social media off of checking out Maestro due to this underhanded money grab. This is a Donald Trump-style move & the BBC should be ashamed of themselves for adopting it. Maestro auto-renew has definitely soured us on the supposed integrity of the BBC.”
Hi Kennedy,
My name is Rebecca and I work at BBC Maestro - I'm sorry to hear you're unhappy with your subscription renewing for another year.
After an annual subscription starts, your subscription is set-up to renew the following year. This can be switched off by you in you account, or by contacting us at any point up until the renewal is due. Our full terms are laid out here: https://www.bbcmaestro.com/terms. You should have received a couple of emails informing you that your subscription was approaching renewal, can you let me know if these were received? If not, I would like to investigate this further, as we want to ensure customers are given adequate notice so that they can decide if they want to renew or not.
I can see your wife bought the subscription with an offer, making it $75. This only applied to that initial purchase, and so the renewal was full price at $120.
We offer 30-day refunds for all purchases, including renewals. This information is included in our terms also. I'm happy to go ahead and action a full refund for you, but you will lose access to BBC Maestro if I do this.
Otherwise, I can process a refund of $45, honouring the discount you received the previous year, if this is preferred, so that you can still use BBC Maestro for another year.
Please let me know what you'd prefer, and once again, I'm sorry you experienced issues with the renewal process. We value every customer's experience with BBC Maestro, and so it's important we rectify this for you.
Best,
Rebecca
