“Logging in every time each time my password isn’t recognized. It’s very frustrating because I paid for something that is now difficult to impossible at times to use because of a password. I’ve ready downloaded the app why the extra security? It’s not necessary and it’s keeping me from being able to master, what could change my life. They can email me info to leave a review but not to change my password. It was a complete waste of money for me.”
Hi Mona Lisa,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve the issue you've mentioned.
It would be great if you could get in touch with our amazing customer support team at support@bbcmaestro.com and let us know a bit more detail about the technical problems you've experienced so that we can help.
Best,
Zoe
Hi Rhonda,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this exchanged for you.
Best,
Zoe
“I was very disappointed in the Portrait painting course. The supporting text lists 27 lessons and 21 exercises which I believed would be of a practical nature. However, as I started the course the artist, whom I really admire, did nothing but sit and talk-for all 27 lessons! Some of the exercises were ridiculous. This was of no use to me whatever as I wanted demonstrations and practical tuition on how to paint portraits. BBC would not consider refunding me.”
Hi Sarah,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at [support@bbcmaestro.com] to let them know if there's another course that interests you and we can get this exchanged for you.
Best,
Zoe
“Well, I signed up for a course with isn’t accessible for some reason and I’m VERY disappointed. Tried customer service and it’s not helped. I would like to cancel the course - Eric Vitro singing course and get a refund since I can’t access it!”
Hi Marci,
Thanks for your review. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
I can see that you've spoken with customer service in order to try and gain access to the course, but that the last message was from them on 26th December sending you a replacement password to try and log in - did this work?
If this didn't work and you would like to proceed with a refund, please do respond to their latest message with you or feel free to reach out again to our customer service team at support@bbcmaestro.com who will be able to help!
Best,
Zoe
Hi there,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
I've let someone in our support team know and they are going to proactively reach out to you. Please get back to them and let us know a bit more detail about the technical problems you've experienced so that we can help.
Best,
Rebecca
“Not that impressed. Paid for the single course option, the Introduction to Photography.
It has been quite dissapointing, as an introduction to photography, with very little time spent on the technical aspects that I would have expected in an introductory course - which would be more beneficial than anecdotes about Rankin's career or the presence of guest (co) presenters spinning yarns about their career.
Generally, a bit dissapointing”
Hi Michael,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“I didn't like the drawing course, and would like my money back. The course was like a promotion of the teacher and there was no practicality of teaching drawing in it”
Hi Eleonora,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you. Alternatively, they can action a refund for you.
Best,
Rebecca
“Complete waste of time and money! I did the sleep maestro and I didn’t learn a thing know already and she waffled in about why we need to sleep but not how to overcome difficulties. Didn’t help me at all…might as well have flushed the money down the loo! Not impressed at all.”
Hi Amanda,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“Jonathan Yeo "chatting a bit" about his work. "Yeah it's nice to pick a subject that you have a reaction to". Is this it? Do you call this a "course"?
I haven't learnt a single thing. Just heard some remarks that fall in the category of the bleeding obvious. And I'm now 60 pounds poorer.
What a let-down.:-(
Should have known not to expect anything from the BBC.”
We're sorry to hear you're not happy with your subscription. There are 36 more courses you could try if Jonathan Yeo wasn't up to your expectations? Our top-rated courses include Breadmaking with Richard Bertinet, Time Management with Oliver Burkeman or The 16 Steps to Starting & Scaling a £1million Business with Stephen Bartlett. Or, if you purchased your subscription within the last 4 weeks you can get in touch with our customer service team to request a refund at support@bbcmaestro.com.
All the best,
Lily
Hi Claudia,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“I don't love it. Mastrerclass has apps on ROKU and I can watch it on my TV and Maestro has none. I can only watch it on a my phone but I want to watch it on my TV.”
Hey Marilyn,
Thanks for your feedback - we value every BBC Maestro customer so we appreciate your review.
It looks like you're in the UK, so you are able to cast to your TV through our mobile app. You can download our App on the Google Play or Apple App store.
I hope this improves your viewing experience, but please feel free to contact our amazing customer support team at support@bbcmaestro.com if you would like further help.
Best,
Rebecca
Hi Thea,
Thank you for your feedback. We value every BBC Maestro customer and want you to get the best out of your BBC Maestro subscription.
With a subscription, you have access to all of our amazing courses across 8 categories, so we're sure you'll find something you like. You can browse all of our courses here: https://www.bbcmaestro.com/courses. If you'd like any recommendations, please get in touch with our amazing support team by emailing support@bbcmaestro.com.
Best,
Rebecca
Hi Chiara,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your purchase.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
Hi Azita,
Thanks so much for your feedback. We value every BBC Maestro customer, and we're sorry you haven't been able to access your course.
Our support team will reach out to you today over email to help resolve the issue and we'll do all we can to get this fixed for you.
Best,
Rebecca
“I paid almost $100 for the Tim Rice series. I am a director/ musical director/ choreographer/ performer and this collection of videos was far from what I was expecting. I have full respect for Tim and the amazing things he has contributed to musical theatre, but I found the course severely overpriced for almost no help to my line of work. I suggest that you consider repricing; this is not something I will look into again.”
Hi Rosalind,
Thank you for your feedback. We value every BBC Maestro customer and we're sorry to hear you are underwhelmed with your course.
We'd love to give you the opportunity to try out another BBC Maestro course - we have so many great courses that I'm sure we have something else for you to enjoy. Please get in touch with our amazing customer support team at support@bbcmaestro.com to let them know if there's another course that interests you and we can get this actioned for you.
Best,
Rebecca
“I loved the 8 classes of richard Bertinet class on bread making. But then some technical glitch no longer allows me to access... i followed procedures to contact bbc and no one has ever answered my email. So basically it was a complete ripoff...ten days and no response to muy email..”
Hi David,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve the issue you mentioned.
I can see our customer service team did help you to try to resolve this issue, and I'm hoping it's fixed now. If not, please feel free to get back in touch by responding to our latest email, or contacting support@bbcmaestro.com.
Best,
Rebecca
Hi Aaiyan,
Thanks for your feedback. I can see our customer support team got in touch to resolve this for you, and it looks like you recently upgraded to an annual subscription, so hopefully your issues are resolved.
We hope you're enjoying BBC Maestro and would love to hear what you think of the courses :)
Thanks,
Rebecca
Hi Susan,
Thanks for your feedback.
I can see that Sydney in our customer support team emailed you to resolve your login issues. Please feel free to go back to her or contact support@bbcmaestro if you're still experiencing issues.
Best,
Rebecca
“I never, in this day and age, seen such a bad player like the BBC mastro. This is not a cheap product, yet the player is horrible… there is no app, you cannot stream in a tv, only using a stupid internet browser. Come on, BBC! You can do muuuch better!
The catalog is also very poor. I loved the Alan Moore course, but there seemed to have nothing more.
If you want a good course catalog with famous people, I recommend Masterclass. If you want business courses, I recommend LinkedIn. If you want to learn for free from well renowned universities, Cursera and EDx… or from people like me and you, Udemy… but run away from BBC Maestro until they have a decent catalog and the minimum functional Player.”
Hi Leonardo,
Thanks so much for your feedback. We value every BBC Maestro customer, and would love the opportunity to help resolve some of the issues you mentioned.
It would be great if you could get in touch with our amazing customer support team at support@bbcmaestro.com and let us know a bit more detail about the technical problems you've experienced so that we can help.
We are working on improving our video player at the moment, and I hope this improves the experience for you.
Best,
Rebecca
