“The book I ordered, Usborne Wind-Up Train, not contain the wind-up train. Additionally, one of the snap-in pages is missing.
There is a pocket in the book that is obvious to anyone who might look at the book, and that pocket is obviously missing the wind-up train.
I purchased this book because my grandchildren have a similar book, but had lost their train. I purchased the book from Better World Books specifically so I could replace my grandchildren's train.
The description of the book did not say that the wind-up train was missing, nor did it say that a page was missing.
Ordering this product was a waste of my time and money.
I suggest that the company hire enough staff so that they have time to look at the books before they mail them out.”
“I came across the Better World Books website less than a year ago and have since purchased several cookbooks from them. Even though the books were used, they looked like new to me. The prices are great, the shipping costs are just a couple of dollars, and delivery has been fast, too. I'm very pleased with my purchases from this website.”
“Always a great experience. I can trust I'll receive great quality books with honest quality descriptions. I get books for book club, and I can be confident knowing I'll receive the books right when I need them.”
“My first book came with someone else's name and contact information in the purchase history but at least I got it. My second book was sent to an incorrect address. Customer service was terrible.”
“I was able to find multiple copies of the books I was looking for in one place, my primary reason for ordering! All arrived in good condition and I was very happy with the price paid. I will be ordering again very soon.”
