Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service. Would definitely use them again!”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re delighted you were satisfied with the excellent service and that you would use us again. If there’s anything else we can do to make future journeys even better, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“very nice driver, smooth riding. perfect experience.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We’re delighted you had a nice chauffeur and a smooth ride and that your experience was perfect. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Der Service war sehr gut, freundlich und zuvorkommend. Der Fahrer war sehr pünktlich, die Fahrt war sehr angenehm.”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your kind feedback. We are delighted you were satisfied with the service provided and that the chauffeur was punctual. We look forward to welcoming you again in the near future. Kind regards, Jacob

Posted 3 months ago

“Everything perfect”

Helpful Report

Posted 3 months ago

Dear Werner, Thank you for the wonderful feedback. We’re delighted to hear that everything was perfect. If there’s anything else we can do to make future journeys even better, please let us know. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Very nice service. Always punctual, courteous & helpful. Chauffeurs are humble. Well dressed and willing to help lift your luggage. We will definitely use them again.”

Helpful Report

Posted 3 months ago

Dear Chhandita, Thank you for the wonderful feedback. We’re delighted to hear you found our service punctual, courteous and helpful and that our chauffeurs were willing to assist with luggage. We look forward to welcoming you again. Warm regards, Jacob

Posted 3 months ago

“The collection process from start to finish was excellent and car comfort was wonderful. Natalie as the driver was excellent and very professional.”

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Posted 3 months ago

Dear Neil, Thank you for the wonderful feedback. We’re delighted to hear your professional chauffeur, Natalie provided excellent and professional experience from start to finish. We'll always do our best to deliver a memorable journey for you. Thank you for choosing Blacklane, and we hope to have you back on board in future! Warm regards, Chloe

Posted 3 months ago

“Arrived early, pleasent driver, clean comfortable vehical and efficient service - great way to travel!”

Helpful Report

Posted 3 months ago

Dear Jeffrey, Thank you for your brilliant review! Your comfort and peace of mind are so impotant to us, so it's great to know you are enjoying riding with Blacklane. We look forward to delivering many more efficient journeys for you! Kind regards, Chloe

Posted 3 months ago

“Very punctual, professional and friendly employees.”

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Posted 3 months ago

Dear Laurentia, Thank you for the fantastic feedback! Our chauffeurs and dedicated customer care team thoroughly enjoy offering assistance during every booking. Thanks for letting us know we're giving you peace of mind. We look forward to welcoming you on board again soon. Warm regards, Chloe

Posted 3 months ago

“Great tdrivers...”

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Posted 3 months ago

Dear Sara, Thank you for the wonderful 5-star review. It's lovely to hear our professional chauffeurs have consistently impressed you! Thanks for continuing to choose Blacklane for your travel needs. We hope to welcome you on board again very soon. Kind regards, Chloe

Posted 3 months ago

“Blacklane has been great! I have been using Blacklane for at least 7 years. I do need a recommendation for car service in September from Naples to Sorrento, then Matera and Alberobello, then down to sicula In Taormina. Grazie, Gwen Dupre”

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Posted 3 months ago

Dear Ms. Dupre, Thank you greatly for your 7 years of support - your trust in us means the world! We're always working on our available locations, and will do our best to support with your upcoming trip. We'll do all we can to get you to your destination safely. Warm regards, Chloe

Posted 3 months ago

“Other than a mix up of the pickup location it was great.”

Helpful Report

Posted 3 months ago

Dear Linda, Thank you for your kind words and for taking the time to share your experience. We’re glad the ride itself met your expectations, and we’re sorry for the mix-up with the pickup location. We truly appreciate your understanding, and I'm glad to know your ride went smoothly once you were on board. We'd be honoured to do even better on your next ride. Hope to see you soon! Warm regards, Chloe

Posted 3 months ago

“Excellent service”

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Posted 3 months ago

Dear Sally, Thank you for your positive review, and for putting your trust in Blacklane. It's our pleasure to provide excellent experiences for you on every ride. Hope to see you soon! Warm regards, Chloe

Posted 3 months ago

“Blacklane service and drivers are the best. Always punctual, polite and helpful.”

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Posted 3 months ago

Dear Valued Guest, Thank you for your wonderful review. It's fantastic to hear we consistently meet your expectations - punctual, accommodating service is what we do best. We look forward to seeing you on your next ride. Kind regards, Chloe

Posted 3 months ago

“Excellent”

Helpful Report

Posted 3 months ago

Dear Valued Guest, Thank you for your 5-star feedback! We’re thrilled that you had a positive experience with Blacklane. We appreciate your kind words and look forward to delivering more excellent service on your next ride. Kind regards, Chloe

Posted 3 months ago

“On time, clean comfortable vehicles, excellent drivers.”

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Posted 3 months ago

Dear Garry, Thank you for your brilliant review. We’re glad to hear that our chauffeur arrived on time for your pick-up and that we have consistently delivered excellent service. Your continued support means the world to us. Kind regards, Chloe

Posted 3 months ago

“Prompt and professional, never a worry when Blacklane is scheduled to provide a car and driver. Such was the case on my most recent ride in Orlando”

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Posted 3 months ago

Dear Frederick, Thank you for your brilliant review. We’re delighted to hear that the service you received was prompt and professional, and that you had a stress-free ride with us in Orlando. We appreciate your feedback and look forward to welcoming you again soon! Kind regards, Chloe

Posted 3 months ago

“The service was excellent. Filipe was a good chauffeur, and assisted me all the way up to the check in counters. The app sent the pickup notification too early, though. It said the driver is on the way but no live tracking was shown, and the estimated time did not change for a while so I ended up waiting on the hotel lobby for some time.”

Helpful Report

Posted 3 months ago

Dear Xavier, Thank you for your brilliant review. We’re glad to hear Filipe provided excellent service and assisted you to the check in counters. We also appreciate your feedback regarding the pickup notification and the lack of live tracking, we’ll pass this to our product team to improve the timing and accuracy of notifications in the app. We’re committed to making your next experience flawless. We look forward to welcoming you back soon. Kind regards, Jacob

Posted 3 months ago

“Prompt and on time.Easy to locate the driver at the airport”

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Posted 3 months ago

Dear Glenna, Thank you for your brilliant review. We’re delighted to hear that your chauffeur was prompt and easy to locate at the airport. We appreciate your trust and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Driver was on time and the vehicle was better than expected. I would use them again.”

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Posted 3 months ago

Dear Scott, Thank you for your brilliant review. We’re delighted to hear that the chauffeur was on time and the vehicle exceeded your expectations. We appreciate your trust and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

“Driver was right on time with a sign with our name on it. Direct shot to our hotel in Singapore. Excellent experience.”

Helpful Report

Posted 3 months ago

Dear Gregory, Thank you for your brilliant review. We’re thrilled to hear that the chauffeur was punctual, the sign with your name made for a smooth pickup and that you had an excellent experience in Singapore. We appreciate your trust and look forward to welcoming you again soon. Kind regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews