Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,711 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The driver was very helpful.”

Helpful Report

Posted 10 months ago

Dear Sharon, Thank you kindly for your thoughtful review. We’re happy to hear that your driver’s helpfulness made your journey more comfortable. Providing attentive service is something our team takes great pride in, and it’s encouraging to know that was reflected in your experience. We look forward to the pleasure of assisting you again on a future trip. Best regards, Veronica

Posted 10 months ago

“First rate service”

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Posted 10 months ago

Dear Charles, Thank you for your generous review. We’re pleased to know that you enjoyed our first‑rate service and that your journey was smooth from start to finish. Creating an enjoyable travel experience is at the heart of what we do, and it’s rewarding to know we met your expectations. We look forward to the pleasure of assisting you again in the future. Warm regards, Veronica

Posted 10 months ago

“Excellent service”

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Posted 10 months ago

Dear Valued Guest, Thank you sincerely for your fantastic feedback. We’re so pleased to hear that your experience with us was excellent from start to finish. Reliability and a smooth, comfortable ride are at the heart of what we do, and it’s wonderful to know we delivered on both for you. We look forward to welcoming you on another journey in the future. Best regards, Veronica

Posted 10 months ago

“Driver was waiting as we collected our luggage, provided a precise location for pick up and managed our luggage well. Ride was quiet and smooth. There were small bottles of water available but no other snacks. Probably could have paid less using the black car option through Uber.”

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Posted 10 months ago

Dear Kelly, Thank you for your thoughtful review. We’re pleased to hear that your driver was punctual and handled your luggage with care, making for a smooth and peaceful journey. Your comments about the snack options are greatly appreciated and will be taken into consideration as we continue to refine the travel experience we offer. We look forward to welcoming you aboard again for another relaxing trip. Warm regards, Veronica

Posted 10 months ago

“Your overall service was great! Especcially the chauffer of July 27 was extreamly good.”

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Posted 10 months ago

Dear Kazuo, Thank you for taking the time to share your fantastic feedback. We’re so pleased to hear that you had a great experience and that your chauffeur left such a positive impression. Striving to make every journey exceptional is at the heart of what we do, and your kind words truly encourage us to keep delivering at our best. We look forward to welcoming you on another trip in the future. Warm regards, Veronica

Posted 10 months ago

“Excellent service, polite and discreet drivers.”

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Posted 10 months ago

Dear Peter, Thank you for your fantastic review. We’re so pleased to know you found our service excellent and our drivers both polite and discreet. Your satisfaction is incredibly important to us, and we remain committed to delivering an outstanding experience on every journey. We look forward to welcoming you again in the future. Best wishes, Veronica

Posted 10 months ago

“All the service was very good, the driver was on time and kind.”

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Posted 10 months ago

Dear Ale, Thank you for your fantastic review. We’re so pleased to hear that your driver was both punctual and kind, helping to make your journey an enjoyable one. Your satisfaction is always our priority, and it’s rewarding to know that we met your expectations. We look forward to welcoming you on more journeys in the future. Warm regards, Veronica

Posted 10 months ago

“Both our drivers were very curtious, prompt and pleasant. It was a great experience, thank you team.”

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Posted 10 months ago

Dear William, Thank you for taking the time to share such kind feedback. It’s wonderful to hear that both of your drivers were courteous and punctual, contributing to an enjoyable experience from start to finish. Knowing that our efforts had a positive impact on your journey means a lot to us and inspires the team to continue delivering the highest standards. We look forward to welcoming you on future journeys. Warm regards, Veronica

Posted 10 months ago

“It was a comfortable ride, on time.”

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Posted 10 months ago

Dear Goutam, Thank you for taking the time to share your experience with us. We’re very pleased to hear that you enjoyed a comfortable ride and that everything ran punctually. Your satisfaction is always our highest priority, and it’s rewarding to know we met your expectations. We look forward to welcoming you on future journeys. Warm regards, Veronica

Posted 10 months ago

“Great service and appreciate you ensuring there was a car available”

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Posted 10 months ago

Dear Dan, We truly appreciate you taking the time to share your feedback. It’s great to know that our efforts to have a car ready for you when needed made a positive difference. Your satisfaction is always a top priority for us, and it’s great to know that we met your expectations. We hope to be part of your travel plans again soon. Warm regards, Veronica

Posted 10 months ago

Dear Madhur, Thank you for your valuable feedback. We’re pleased to hear that your clients appreciated the quality of our vehicles and overall service. We apologise for any confusion during the app registration process and are grateful you brought this to our attention, as it helps us improve the user experience. We also understand that pricing is a key consideration and will continue working on offering competitive options in the future. We hope to have the pleasure of assisting you and your clients again soon. Warm regards, Veronica

Posted 10 months ago

“From the Fora platform, the other car service providers had very difficult to navigate platforms. They couldn't handle rides in certain states of the US or provinces of Canada. My clients were impressed by the quality of the cars. It was hard to get everyone set up on the app as the bookings were done using all upper case names, while their app registrations used upper case for just the first letter. The app and website are unclear that the case matters until I cleared the matter with the help desk. My clients were happy with the rides, however, the cost of the rides relative to Uber & Lyft made them cancel the other 14 bookings I had for future trips.”

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Posted 10 months ago

Dear Madhur, Thank you for your detailed feedback and for choosing Blacklane! We’re glad to hear that your clients were impressed by the quality of our cars. I am sorry that your clients decided to use other services for their booked rides. Blacklane is a premium service, and we think our quality is fairly reflected in our prices. We're committed to providing you and your clients with exceptional service. I hope we can have some of your future clients on board in future! Warm regards, Chloe

Posted 10 months ago

“On time, helpful, and safe!!!”

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Posted 10 months ago

Dear Gregory, Thank you for your fantastic feedback. We’re so pleased to hear that your journey was punctual, helpful, and safe. Creating a smooth and comfortable experience is always our goal, and knowing this matched your expectations is truly rewarding for us. We look forward to welcoming you on another trip in the future. Warm regards, Veronica

Posted 10 months ago

“Great service”

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Posted 10 months ago

Dear Paul, Thank you for taking the time to share your positive review. We’re pleased to know that you consider our service great, and it’s encouraging to hear that we are living up to your expectations. Your satisfaction will always remain a top priority for us. We hope to welcome you on another journey soon. Warm regards, Veronica

Posted 10 months ago

“Excellent service. On time. Highly recommend”

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Posted 10 months ago

Dear Valued Guest, Thank you for your fantastic review. We’re pleased to know that your experience with us was excellent and that our punctuality met your expectations. Your recommendation means a great deal to us and encourages the team to continue providing exceptional transportation. We would be delighted to accompany you on your next trip. Warm regards, Veronica

Posted 10 months ago

“Excellent service all around”

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Posted 10 months ago

Dear Abdullah, Thank you for sharing such positive feedback. It’s wonderful to know that you enjoyed your experience with us. Delivering excellence is at the core of what we do, and your comments motivate us to continue creating outstanding journeys. We look forward to welcoming you on board again soon. Best wishes, Veronica

Posted 10 months ago

“The driver could not be more professional. He was friendly, answered our questions and made us us feel welcome. The car itself was clean and top notch. Will definitely use this car service in the future!”

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Posted 10 months ago

Dear Valued Guest, Thank you for your fantastic review! We’re thrilled to hear that your driver provided such a professional and friendly service, making you feel welcome throughout your journey. It's also wonderful to know that you appreciated the cleanliness and quality of our vehicles. We can’t wait to welcome you back for your future travels! Warm regards, Veronica

Posted 10 months ago

“Excellent service.”

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Posted 10 months ago

Dear Dowlet, Thank you for taking the time to share your kind feedback. It’s great to know that you felt our service was excellent. Ensuring every journey is smooth and stress‑free is a top priority for us, and your comments encourage our team to keep delivering at the highest standard. We hope to have the pleasure of welcoming you on another trip soon. Warm regards, Veronica

Posted 10 months ago

“Amazing and always on time and very helpful. Definitely use them again”

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Posted 10 months ago

Dear Jenny, Thank you for your wonderful feedback. We’re happy to know that our punctuality and attentive service left a positive impression. Your satisfaction is at the heart of what we do, and your comments encourage us to keep delivering at our best. We look forward to welcoming you on another trip soon. Warmest regards, Veronica

Posted 10 months ago

“Arrived on time - courteous driver - very clean vehicle”

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Posted 10 months ago

Dear Sandra, Thank you for sharing your wonderful feedback. We’re glad to know that your experience was defined by punctuality, courtesy, and a spotless vehicle. Our drivers take pride in maintaining high standards, and it’s gratifying to hear that this was reflected in your journey. We hope to welcome you on board again very soon. Warm regards, Veronica

Posted 10 months ago

“Exactly on time .Very pleasant driver. Got to airport on time.”

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Posted 10 months ago

Dear Arthur, Thank you for taking the time to share such positive feedback. I’m glad to hear that your driver was pleasant and that you arrived at the airport right on time. Providing a seamless journey is always our aim, and it’s rewarding to know that our commitment to reliability was reflected in your experience. We look forward to accompanying you on your future travels. Warm regards, Veronica

Posted 10 months ago

Blacklane GmbH is rated 4.7 based on 3,711 reviews