Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always on time with clean efficient drivers and cars.”

Helpful Report

Posted 4 months ago

Dear Tovah, Thank you for your kind 5 star review. We know how important it is to arrive on time, and we'll even get there a little early wherever possible. Thanks for letting us know you are enjoying our service! We appreciate your support and look forward to serving you again on your next trip. Kind regards, Chloe

Posted 3 months ago

“Great driver on time and pleasant experience”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing your kind feedback. We’re delighted that you had a punctual, pleasant ride during your booking. We appreciate you choosing Blacklane and look forward to having you on board again. Kind regards, Chloe

Posted 3 months ago

“great service, courteous drivers, clean car”

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Posted 4 months ago

Dear Anup, Thank you for your wonderful review. It's fantastic to hear our courteous chauffeurs ensured you received excellent service during your rides. We hope to welcome you back on board soon! Kind regards, Chloe

Posted 3 months ago

“Excellent, reliable and professional service”

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Posted 4 months ago

Dear David, Thank you for your wonderful review. We’re thrilled you found our service excellent, reliable and professional. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Both drivers, in New Delhi as well as in New York were very courteous and helpful”

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Posted 4 months ago

Dear Ramindra, Thank you for taking the time to share your experience. We’re delighted to hear that both chauffeurs were courteous and helpful during your trips in New Delhi and New York. We appreciate your kind words and look forward to welcoming you again on your next journey. Kind regards, Jacob

Posted 3 months ago

“Very courteous driver”

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Posted 4 months ago

Dear Susan, Thank you for your kind words. We’re delighted to hear your chauffeur was very courteous and made a positive impression. We’ll be sure to pass your appreciation along. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Excellent service in providing prompt communication and interactions. The thoughtfulness and kindness demonstrated from our driver was exceptionally professional.”

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Posted 4 months ago

Dear Jann, Thank you for sharing this wonderful feedback. We’re thrilled to hear you valued the prompt communication and the chauffeur's professionalism and kindness. It’s great to know our team could contribute positively to your experience. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Driver was courteous”

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Posted 4 months ago

Dear Azwin, Thank you for your kind rating. We’re glad to hear the chauffeur was courteous. We’ll share your feedback with the team. Warm regards, Jacob

Posted 3 months ago

“On time. Helpful with luggage. Car new and clean. Good ride.”

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Posted 4 months ago

Dear Valued Guest, Thank you for your wonderful feedback. We’re thrilled our punctuality, luggage assistance, and clean, new vehicle contributed to a great ride. We appreciate you taking the time to share your experience. Kind regards, Jacob

Posted 3 months ago

“Very good at what they do - unbelievable service. THANK YOU”

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Posted 4 months ago

Dear John, Thank you so much for your wonderful review. We’re thrilled to hear you had an amazing level of service and that Blacklane exceeded your expectations. If there’s anything more we can do to make future journeys even smoother, please don’t hesitate to let us know. Warm regards, Jacob

Posted 3 months ago

“Easy, professional. Thank you”

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Posted 4 months ago

Dear Brook, Thank you for your kind words. We’re glad to hear the service felt easy and professional for you. If there’s anything else we can do to help, please don’t hesitate to reach out. Kind regards, Jacob

Posted 3 months ago

“Recent ride was excellent. All rides have been on time, efficient with excellent communication. My only constructive criticism is that I recently rated a ride 3/5 as my relatives (who were being driven and I was not there) were not completely comfortable with the driver. As I was not present , I do not feel I can comment further. However, I was unimpressed that Blacklane called me at 5:30 am to ask me for further comment on my review. I do not mind the call, but I do mind it when it wakes me up! In future, if calling for follow up , look at the time zone and call accordingly. I will, however, continue using this otherwise excellent service.”

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Posted 4 months ago

Dear Robyn, Thank you for taking the time to share your thoughtful feedback. We’re glad to hear that your recent rides have been on time and well communicated and we appreciate your constructive note about the follow up call. Your continued trust means a lot to us and we’ll use this to improve without compromising the high level of service you expect. Kind regards, Jacob

Posted 3 months ago

“Professional company and competent team”

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Posted 4 months ago

Dear Tarek, Thank you for your kind feedback. We’re glad to hear you found our team professional and competent. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Excellent service, as expected. Looking forward to using Blacklane again.”

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Posted 4 months ago

Hi Daniel, Thank you for the kind words. We're delighted the service met your expectations and we look forward to assisting you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Very helpful, prompt and careful driver. We really appreciate Blacklane's service and will be using you again. Thank you.”

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Posted 4 months ago

Dear Andrew, Thank you for the kind review. We’re thrilled you found our chauffeur helpful and we’re grateful for your continued support. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Augusto was extremely competent, professional and personable. I would even use him as a tour guide”

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Posted 4 months ago

Dear Craig, Thank you for taking the time to share such a wonderful review. We’re thrilled to hear Augusto was extremely competent and professional and that you’d even consider using him as a tour guide. We’ll be sure to pass along your praise to him. If there’s anything more we can do for your next trip, please let us know. Kind regards, Jacob

Posted 3 months ago

“Always on time and very professional”

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Posted 4 months ago

Dear Fouche, Thank you for the wonderful rating. We’re glad to hear you found our service on time and professional. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Reliable and comfortable transportation. Drivers are always so helpful. Would highly recommend.”

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Posted 4 months ago

Dear Brian, Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you found our service reliable and comfortable and that our drivers were helpful. It means a lot to us to know you’d highly recommend Blacklane. We appreciate your support and look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Your driver was waiting for me when I arrived at Perth airport, helped with my luggage and drove me promptly to my destination. This was my first experience with your company and I will certainly use it again.”

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Posted 4 months ago

Dear Valued Guest, Thank you for sharing your wonderful experience. We’re delighted that our chauffeur was punctual, assisted with your luggage and provided a smooth transfer. We appreciate your support and look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

“Excellent service with modern luxury vehicles and knowledgeable, professional drivers. The App on iPhones is pretty good.”

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Posted 4 months ago

Dear David, Thank you for sharing your kind feedback. We’re thrilled to hear you enjoyed our modern vehicles and the professionalism of our chauffeurs. Your support means a lot to us and we’re glad we could contribute to a smooth travel experience. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews