Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,629 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Our driver, Bruno, was fantastic! We booked rides to and from the port for New Year's Eve. During our trips he gave us a brief history about the various parts of the city we were driving through and we had a great time with him. Thank you!”

Helpful Report

Posted 4 months ago

Dear Julie, Thank you so much for sharing your experience. We’re delighted to hear that Bruno made your New Year’s Eve rides enjoyable and informative and that you had a great time with him. We’ll be sure to pass along your kind words. We appreciate your trust in Blacklane and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“on time professional courteous”

Helpful Report

Posted 4 months ago

Dear Russell, Thank you for sharing your positive feedback. We’re delighted to hear that our service met your expectations with punctuality, professionalism and courtesy. We appreciate your trust and look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 3 months ago

“Very good services”

Helpful Report

Posted 4 months ago

Dear Mike, Thank you for your kind review. We’re glad to hear you had a very good experience with our services. If you have any specific feedback or suggestions for how we can make your next trip even better, please let us know. Kind regards, Jacob

Posted 3 months ago

“Mr Ali Ahmed excellent chauffeur in dreadful weather conditions helped me to get my luggage up a very steep snow covered hill. I don't know how I would have got home without his assistance”

Helpful Report

Posted 4 months ago

Dear Susan, Thank you for sharing your thoughtful review. We’re thrilled to hear that Mr. Ali Ahmed provided exceptional help and made a difficult situation much easier despite the dreadful weather. We’ll be sure to pass along your kind words to him. We truly appreciate your trust in Blacklane and look forward to welcoming you again under safer and smoother circumstances. Warm regards, Jacob

Posted 3 months ago

“Our driver communicated well via whatsapp and was gracious as we waited a long time for our luggage.”

Helpful Report

Posted 4 months ago

Dear Robert, Thank you for sharing your positive comments about your Blacklane ride. We appreciate your feedback and are happy to hear your chauffeur could accommodate the delay in collecting your luggage. We hope you thoroughly enjoyed your ride! Warm regards, Chloe

Posted 3 months ago

“My driver Mr Puahpinder SINGH was a quiet and EFFICIENT driver. He was also very helpful”

Helpful Report

Posted 4 months ago

Dear Teresa, Thank you for sharing your wonderful feedback. I am delighted to hear that Puahpinder was efficient and helpful during your ride. This is the quality service we expect from our professional chauffeurs. We appreciate you choosing Blacklane and hope to welcome you back in future. Kind regards, Chloe

Posted 3 months ago

“prompt service, good comms no complaints”

Helpful Report

Posted 4 months ago

Dear Scott, Thank you for your kind words. We’re glad our prompt service and clear communication was up to standard for you. We want every ride to be seamless, from booking through to destination. We look forward to riding with you again. Warm regards, Chloe

Posted 3 months ago

“Thank you for your lovely treatment”

Helpful Report

Posted 4 months ago

Dear Tariq, Thank you for your lovely note. I am so glad you felt well taken care of and that your experience with Blacklane was enjoyable. We look forward to serving you again soon. Warm regards, Chloe

Posted 3 months ago

“Very good service”

Helpful Report

Posted 4 months ago

Dear Almudena, Thank you for your positive feedback. Your comments mean a lot to us, as they let us know we are achieving our goals. We strive to create amazing experiences for our guests on every ride. We hope to see you soon to deliver an even better journey for you. Kind regards, Chloe

Posted 3 months ago

“Good Service”

Helpful Report

Posted 4 months ago

Dear Jose, Thank you for taking the time to share your Blacklane experience. It's important to us that we provide top-quality service for our guests. If there is anything we can do to make your next ride extra special, feel free to let us know! Kind regards, Chloe

Posted 3 months ago

“Excellent consistent service everytime we use your service”

Helpful Report

Posted 4 months ago

Dear Bryan, Thank you for the excellent feedback. We’re thrilled to hear you experience consistent, reliable service every time you use Blacklane - this is what we pride ourselves on and what motivates us every day. Whenever and wherever your next ride may be, we look forward to greeting you there. Kind regards, Chloe

Posted 3 months ago

“First time user. Our drivers to and from the airport were excellent drivers and arrived on time.”

Helpful Report

Posted 4 months ago

Dear Michael, Thank you for choosing Blacklane and for sharing your positive experience. It's amazing to hear your airport transfers both went perfectly and you received the level of service you deserve. We appreciate your trust and look forward to seeing you again for your next trip! Kind regards, Chloe

Posted 3 months ago

“Very good communication with the driver. Ride was smooth. But there was not enough water for 5 people. They indicated that there is water, but was only two bottles. It was okay, but next time perhaps the driver can provide enough for the number of passengers, or ask us if we all need it or not. Otherwise, very smooth and good ride from Blacklane.”

Helpful Report

Posted 4 months ago

Dear Peter, Thank you for your review. We’re glad your journey was smooth and communication with our chauffeur was easy. I’m sorry that there was not enough bottled water provided for guests - chauffeurs should always offer extra water for larger groups. Your feedback is very helpful, and we'll use it to improve our service. We appreciate you choosing Blacklane and hope to provide an even better experience on your next trip. Kind regards, Chloe

Posted 3 months ago

“Great communication throughout the booking process.”

Helpful Report

Posted 4 months ago

Dear Mary, Thank you for sharing your positive feedback. We’re delighted that our communication was clear and helpful throughout your booking. We appreciate your support and look forward to riding with you again. Kind regards, Chloe

Posted 3 months ago

“The driver was spot on time, very smart and personable. He gave me a lovely drive to Heathrow and my holiday got off to a wonderful start.”

Helpful Report

Posted 4 months ago

Dear Janet, Thank you for sharing such a wonderful review. I'm pleased to hear your trip to Heathrow helped you have a fantastic start to your holiday. It was our pleasure to have you aboard - hope to see you on your return journey. Kind regards, Chloe

Posted 3 months ago

“Great experience and very professional”

Helpful Report

Posted 4 months ago

Dear Adel, Thank you for your wonderful 5-star review. Our professional chauffeurs are experienced, courteous and very knowledgeable. They will do all they can to ensure you have a fantastic ride. We hope to see you for another trip very soon. Kind regards, Chloe

Posted 3 months ago

“Great service”

Helpful Report

Posted 4 months ago

Dear Shannon, Thank you so much for choosing Blacklane. We’re thrilled you had a great experience and appreciate your support. We look forward to delivering another fantastic ride on your next booking! Kind regards, Chloe

Posted 3 months ago

“excellent professional service and customer first attitude. highly recommended.”

Helpful Report

Posted 4 months ago

Dear Jeffrey, Thank you for sharing your amazing feedback! We put our guests first, so it's lovely to know you appreciated our customer-focussed approach. Your comments and recommendation motivate us to keep delivering excellent experiences for all our travellers. We look forward to serving you again on your next trip. Warm regards, Chloe

Posted 3 months ago

“Great ride”

Helpful Report

Posted 4 months ago

Dear Virginia, Thank you for your positive feedback. We’re delighted you had a great ride with Blacklane! Delivering memorable experiences is what we love to do, and we hope to provide an even better journey on your next booking! Kind regards, Chloe

Posted 3 months ago

“Prompt. Friendly. Reliable.”

Helpful Report

Posted 4 months ago

Dear Stephen, Thank you for your great review! We're honoured to be able to provide reliable, friendly service on each journey. Thanks for travelling with us! We look forward to another fantastic ride on your next booking. Kind regards, Chloe

Posted 3 months ago

Blacklane GmbH is rated 4.7 based on 3,629 reviews