Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The driver was very professional and I felt safe on the road too.”

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Posted 11 months ago

Dear Alex, Thank you for your fantastic review! I'm thrilled to hear that you found your chauffeur to be professional and that you felt safe on the road. Your comfort and security are our top priorities and it's wonderful to know we delivered on that. We appreciate your support and look forward to seeing you again on your next journey! Warm regards, Max

Posted 10 months ago

“Very good service”

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Posted 11 months ago

Dear Petrece, Thank you for your fantastic review! We're thrilled to hear that you found our service to be very good. Your satisfaction is our top priority and it's wonderful to know we met your expectations. We look forward to seeing you again in the future! Kind regards, Max

Posted 10 months ago

“Drivers were timely and very helpful”

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Posted 11 months ago

Dear Glen, Thank you for your fantastic review! I’m thrilled to hear that our chauffeurs were timely and helpful. Providing prompt and supportive service is our priority and your feedback truly highlights our team's dedication. We look forward to seeing you again on your next trip! Best wishes, Max

Posted 10 months ago

“Was really pleased with the ease of booking, as well as contact with the driver and the ride.”

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Posted 11 months ago

Dear Valued Guest, Thank you for your fantastic review! I’m thrilled to hear that you found the booking process easy and enjoyed seamless communication with your chauffeur throughout your ride. It’s our goal to provide a hassle free experience and your feedback highlights our efforts perfectly. We can’t wait to have you on board again for your next journey! Warm regards, Max

Posted 10 months ago

“Gentleman was very very polite and helpful”

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Posted 11 months ago

Dear Raju, Thank you so much for your wonderful review! We're thrilled to hear that your chauffeur was polite and helpful. Our team takes great pride in providing excellent service and your kind words confirm that we're on the right track. Looking forward to seeing you again soon! Warm regards, Max

Posted 10 months ago

“Good service”

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Posted 11 months ago

Dear Valued Guest, Thank you for your fantastic review! We're thrilled to hear that you had a good experience with our service. Your satisfaction is our top priority and we appreciate your kind words. We look forward to seeing you again soon! Warm regards, Max

Posted 10 months ago

“Both our rides with Blacklane were excellent. The drivers were on time, and very courteous.”

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Posted 11 months ago

Dear Marilyn, Thank you for your wonderful review! I'm thrilled to hear that both of your rides with Blacklane exceeded your expectations and that our chauffeurs were punctual and courteous. It’s fantastic feedback like yours that motivates us to maintain our high standards. We can’t wait to see you again on your next journey! Warm regards, Max

Posted 10 months ago

“Blacklane provided very smooth service without any issue. The chauffeur Mr.Qi Fan was kind and awesome. Of course, he was on time and he checked gate in advance to easy to meet and he provided great service including water, sparkling water, charging, loading baggage and safe driving.”

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Posted 11 months ago

Dear Sojin, Thank you so much for your wonderful review! I'm thrilled to hear that you had a smooth experience with Blacklane and that your chauffeur provided such exceptional service. It’s fantastic that he was attentive to your needs and made your journey enjoyable. We truly appreciate your kind words and look forward to the opportunity to see you again in the future! Warm regards, Max

Posted 10 months ago

“Used Blacklane several times in Barcelona. The drivers were all on time, friendly and very helpful.”

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Posted 11 months ago

Dear David, Thank you for your wonderful review! It’s fantastic to know that you had positive experiences with our chauffeurs in Barcelona. Being punctual and friendly is what we always aim for and your feedback truly motivates us to keep up the great work. We can’t wait to welcome you back for your next ride! Warm regards, Max

Posted 10 months ago

“Excellent service, prompt and very professional. I would recommend Blacklane and I would also like to personally thank Adil Koca for his attentive service for driving myself and my dog from Basel to Paris.”

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Posted 11 months ago

Dear Gael, Thank you for your fantastic review! I’m thrilled to hear that you had an excellent experience with our service and that your chauffeur provided such attentive care during your journey to Paris. Your recommendation means the world to us! We look forward to seeing you again soon! Warm regards, Max

Posted 10 months ago

“Excellent driver and fine representitive of Blacklane.”

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Posted 11 months ago

Dear Jack, Thank you for your excellent review! We're thrilled to hear that your chauffeur represented Blacklane so well. Our team works hard to provide excellent service and your feedback is a fantastic affirmation of our efforts. We look forward to having you ride with us again! Warm regards, Max

Posted 10 months ago

“Excellent service.”

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Posted 11 months ago

Dear Nicole, Thank you for your fantastic review! We're thrilled to hear that you found our service excellent. It’s our goal to provide exceptional experiences and it’s rewarding to know we met your expectations. We look forward to seeing you again in the future! Warm regards, Max

Posted 10 months ago

“Communication was very good. The attendant was waiting for us upon arrival with a sign that was easy to indentify amongst all the others.”

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Posted 11 months ago

Dear Brenda, Thank you so much for your fantastic review! We're thrilled to hear that our communication and the visibility of our attendant made your arrival smooth and stress free. We always aim to provide the best service possible and it’s wonderful to know we hit the mark for you. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 10 months ago

“Service was friendly, fast, and efficient. The car was clean and beautiful. There was some inconsistency in the excess mileage calculated by us vs. the company, but it was quickly resolved in a professional and timely way. Communication about our driver's arrival at the airport was excellent.”

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Posted 11 months ago

Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found our service to be friendly and efficient, and that you enjoyed the cleanliness of your vehicle. We appreciate your understanding regarding the excess mileage calculation and it’s great to know that our team handled the situation professionally. Excellent communication is key to our service and we're glad that you experienced that upon your chauffeur's arrival. We look forward to welcoming you on your next journey with us! Warm regards, Max

Posted 10 months ago

“Pick up on time, Driver very courteous and helpful . Arrived at airport in good time for flight.”

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Posted 11 months ago

Dear Alexander, Thank you so much for your wonderful review! We're thrilled to hear that your chauffeur was courteous and that you arrived at the airport in good time for your flight. It's our priority to provide timely and professional service and it's fantastic to know we met your expectations. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 10 months ago

“Our experience was wonderful. Our driver communicated with us prior to pick up, was on time, friendly, and safely delivered us to our destination. The car was clean and very comfortable. Would definitely use the service again and recommend to anyone looking for a stress free option for travel.”

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Posted 11 months ago

Dear Andrea, Thank you for your wonderful review! We're thrilled to hear that your experience with our service was so positive. It’s great to know that our chauffeur provided timely communication and a safe transfer. We appreciate your recommendation and look forward to seeing you again in the future for another journey. Warm regards, Max

Posted 10 months ago

“Blacklane my my arrival at San Diego airport so convienient. My car was waiting for me after a long delay in the New Orleans airport. I was grateful this was so smooth. My driver was very polite. Thank you!”

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Posted 11 months ago

Dear Veronica, Thank you for your fantastic review! We're thrilled to hear that your arrival in San Diego was so smooth and that your chauffeur made a positive impression. It’s our goal to ensure every ride is as convenient and comfortable as possible. We look forward to welcoming you back on your next journey! Warm regards, Max

Posted 10 months ago

“great service”

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Posted 11 months ago

Dear Brian, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service. It’s our goal to provide top notch experiences for all our customers and it’s wonderful to know we met that mark with you. We look forward to seeing you again in the future! Warm regards, Max

Posted 10 months ago

“The ride and driver were fantastic”

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Posted 11 months ago

Dear Anita, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your ride and that our chauffeur met your expectations. It means a lot to us to know that we were able to provide you with a great experience. We look forward to welcoming you back for your next journey! Warm regards, Max

Posted 10 months ago

“Really great service, I am really happy. Especially the driver was really attentive, he took care of my family that I requested a pick up service for as if his own family! Super warm-hearting. Thank you so much.”

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Posted 11 months ago

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that our chauffeur went above and beyond to make your family's experience so special. It's heartwarming to know that we could provide such attentive service, as we truly care for our passengers. We look forward to welcoming you and your family again on your next journey! Warm regards, Max

Posted 10 months ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews