Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Absolutely exceptional service - planned a work trip of 13 to Paris and this was the favorite service I used. Highly reliable and flexible. Cannot say enough nice things.”

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Posted 1 year ago

Dear Kori, Thank you for your exceptional review! We’re delighted to hear that our service stood out during your work trip to Paris. Reliability and flexibility are key to our mission, and it’s wonderful to know that we were able to meet your expectations. We look forward to seeing you again on your next adventure! Warm regards, Robin

Posted 1 year ago

“Ramon was excellent. Great ride, beautiful car, excellent service.”

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Posted 1 year ago

Dear Mr. H, Thank you so much for your fantastic review! We are thrilled to hear that Ramon provided you with an excellent ride and that you found the vehicle to be high quality. Here at Blacklane, we are dedicated to delivering outstanding service, and your feedback truly brightens our day. We can't wait to welcome you again for your next journey! Warm regards, Chloe

Posted 1 year ago

“Was great, driver was right on time.”

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Posted 1 year ago

Dear Mr. Thomas D., Thank you for your excellent review! We’re delighted to know that your driver was right on time. Punctuality is key for us, and it’s great to hear that we met your expectations! We look forward to seeing you again soon. Warm regards, Robin

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Dear Mr. Jacob LO., Thank you for your excellent review! We’re delighted to hear that you experienced our top-notch service. Your satisfaction is our priority, and it’s great to know that we met your expectations. We look forward to seeing you again soon! Warm regards, Robin

Posted 1 year ago

“I always use Blacklane when I am visiting Barcelona to pick up and drop off between the airport and our hotel. With notifications 48 hours and 24 hours in advance together with a live view of when the chauffeur will arrive we never have to worry whether the car will arrive. Always looking smart, the driver loads your luggage, ensures you are comfortable with a bottle of cold water and whisks you to your destination in a smooth quality ride. I would give more than 5 stars if I could, highly recommended!!”

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Posted 1 year ago

Dear Guest, Thank you so much for your glowing review! We’re delighted to hear that your experiences with Blacklane in Barcelona have been nothing short of exceptional. Our team works hard to ensure our chauffeurs provide a seamless and comfortable journey, and it’s wonderful to know you appreciate the little touches we offer. We look forward to seeing you again on your next visit! Warm regards, Robin

Posted 1 year ago

“The Blacklane driver left before the 1 hour aloted wait time and did not communicate to the customer. However, Blacklane customer service handled things very professionally and refunded the charge along with a promo code. Very satisfied with the professional customer service.”

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Posted 1 year ago

Dear Ms. Shelly P., Thank you for your kind words regarding our customer service! We sincerely apologize for the miscommunication with your driver, but we’re glad our team could resolve the situation professionally and provide you with a refund and promo code. Your satisfaction is incredibly important to us, and we appreciate your understanding. We look forward to seeing you again soon. Warm regards, Robin

Posted 1 year ago

“Es lief alles wunderbar. Von der Buchung bis zur Abholung und Ablieferung des Gastes. Einfach, unkompliziert und immer informiert. Sehr zu empfehlen. Wir haben das VIP-Paket für einen Gast gebucht. Man könnte hier eventuell auch noch überlegen ob man nicht Zusatzservices anbietet.”

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Posted 1 year ago

Dear Mr. Daniel S., Thank you very much for your wonderful feedback! We are delighted to hear that everything went so smoothly, from booking to pickup and drop-off. We place great importance on providing easy and informative service. We appreciate your suggestion for additional services and will certainly consider it. We look forward to seeing you again soon. Herzliche Grüße, Robin

Posted 1 year ago

“Perfect service again. Driver arrived exactly when I booked the transfer for, with contact/updates provided when we arrived much earlier than scheduled. Lovely clean car with bottled water available. Our driver was very friendly and helped with our luggage. We couldn’t ask for anything more. Thank you!”

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Posted 1 year ago

Dear Ms. Nicola B., Thank you for your amazing review! We’re delighted to hear that your driver was punctual, friendly, and provided a clean, comfortable vehicle with refreshments. Your kind words about their assistance with your luggage mean a lot to us, as we strive to offer the best service possible. We look forward to seeing you again on your next journey! Warm regards, Robin

Posted 1 year ago

“Excellent service. Quick email response. Friendly driver and punctual.”

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Posted 1 year ago

Dear Ms. Delphine B., Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, from the quick email response to the friendly and punctual driver. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! Looking forward to seeing you again soon. Warm regards, Robin

Posted 1 year ago

“Much improved service from the last 6 months. I like the format of the booking confirmation, the booking system itself is user friendly and the extra details are helpful, such as time zone, how long the journey will take and the drop down list of the locations. The passengers are happy with both the booking details and the professionlism of the drivers. Keep up the good work!”

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Posted 1 year ago

Dear Ms. Emma A., Thank you so much for your glowing review! We’re delighted to hear that you’ve noticed our improvements in service and appreciate the user-friendly booking system we’ve worked hard to enhance. It’s gratifying to know that both the booking details and the professionalism of our drivers have contributed to a positive experience for your passengers. We’re committed to maintaining this level of service and look forward to welcoming you again soon! Best wishes, Robin

Posted 1 year ago

“The driver was on time, courteous, and got us to the airport safely. Vehicle was very nice and comfortable. This will be my go to for scheduled airport pickups in London going forward.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your amazing review! We're delighted to hear that your chauffeur was timely and provided you with a comfortable ride to the airport. Ensuring a safe and pleasant experience is our top priority and it's wonderful to know we’ve earned your trust for future travels in London. We look forward to seeing you again soon! Warm regards, Max

Posted 1 year ago

“Professional, friendly and always on time.”

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Posted 1 year ago

Dear Walter, Thank you so much for your kind review! We’re delighted to hear that you found our service professional and punctual. It's our mission to provide a reliable experience and your feedback truly motivates our team! We look forward to seeing you again soon. Warm regards, Max

Posted 1 year ago

“Service was brilliant from start to finish. Ruby is a credit to your organisation ...totally proffessional .”

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Posted 1 year ago

Dear Steve, Thank you for your fantastic review! We're delighted to hear that you found the service brilliant from start to finish and that Ruby made a positive impression. We take great pride in our team's professionalism and it's wonderful to know Ruby exemplifies that standard. Looking forward to seeing you again soon! Warm regards, Max

Posted 1 year ago

“On time. Premium cars. Good service.”

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Posted 1 year ago

Dear Valued Customer, Thank you for your excellent review! We're delighted to hear that you found our service punctual and enjoyed our premium cars. Providing a top tier experience is what we strive for and your positive feedback is greatly appreciated. We look forward to seeing you again in the future. Best regards, Max

Posted 1 year ago

“👍👍👍👍👍👍👍👍👍👍👍👍👍”

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Posted 1 year ago

Dear Mona, Thank you so much for your positive review! We’re thrilled to see your enthusiasm and it's fantastic to know you had a great experience with us. Your support means the world to our team and we can’t wait to see you again! Warm regards, Max

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Dear Michael, Thank you for your excellent feedback! We’re delighted to hear that you experienced our top notch service. Our team works hard to ensure that every aspect of your journey is enjoyable and it’s rewarding to know we met your expectations. We look forward to welcoming you again soon! Warm regards, Max

Posted 1 year ago

“Great service as always.”

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Posted 1 year ago

Dear Valued Customer, Thank you so much for your stellar review! We're delighted to hear that you consistently enjoy our service. Providing a great experience to our clients is what drives us and your feedback is truly appreciated. We can’t wait to welcome you back for your next journey! Warm regards, Max

Posted 1 year ago

“Very happy with Balraj who took my elderly mother from her home to a medical appointment as well as other places. My mother appreciated his assistance and felt that he was very respectful.”

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Posted 1 year ago

Dear Cherylene, Thank you for your wonderful feedback! We’re delighted to hear that Balraj provided such respectful assistance to your mother during her journey. It’s our priority to ensure that all our passengers feel valued and supported, we’re thrilled to know we achieved that for your family. We look forward to seeing you again in the future. Warm regards, Max

Posted 1 year ago

“Wonderful/Carefull drive.”

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Posted 1 year ago

Dear Harris, Thank you for your wonderful feedback! We're delighted to hear that you had a careful and enjoyable service with us. Ensuring a smooth and safe journey is what we strive for and it's so gratifying to know we succeeded! We look forward to seeing you again soon. Warm regards, Max

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Dear Evgeny, Thank you for your excellent review! We're delighted to hear that you were pleased with our service. Your satisfaction is our top priority and it’s great to know we met your expectations. Looking forward to seeing you again soon! Best wishes, Max

Posted 1 year ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews