Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service and high standard. Even whem i had an issue with one of the airport pickups (which rarely happens), they offered a full refund and voucher. Fantastic customer service”

Helpful Report

Posted 1 year ago

Dear Yasser, Thank you for your excellent feedback! We're so pleased to hear that you appreciated our high standards of service, and we appreciate your understanding regarding the uncommon issue with the airport pickup. Our goal is to ensure customer satisfaction, and it’s great to know our efforts to address concerns resonate with you. We look forward to serving you again in the future! Warm regards, Lucia

Posted 1 year ago

“Lee was an excellent tour guide driver. He shared historical information along the way and gave suggestions of things to do on later excursions. Conversation was engaging and we had a wonderful touring experience in London. Thank you.”

Helpful Report

Posted 1 year ago

Dear Ellen, Thank you for your wonderful review! We’re thrilled to hear that Lee made your tour so enjoyable with his engaging conversation and insightful historical information. It's great to know you found it helpful for future excursions as well. Your kind words inspire us to maintain the high standards we aim for at Blacklane. We look forward to welcoming you back on your next adventure! Warm regards, Lucia

Posted 1 year ago

“Beautiful vehicle and great driver.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your lovely review! We’re delighted to hear that you enjoyed both the beautiful vehicle and the service of our great driver. Your positive feedback motivates us to keep delivering excellent experiences. We hope to welcome you aboard again soon! Warm regards, Lucia

Posted 1 year ago

“Overall very good. A little speedier than. I prefer but well done.”

Helpful Report

Posted 1 year ago

Dear guest, Thank you for your positive feedback! I'm pleased to hear that you had a great experience with Blacklane. We always strive for excellence, and your insights on the speed of service help us improve further. We hope to welcome you aboard again soon! Warm regards, Chloe

Posted 1 year ago

“The walk to the car after a 17hour flight was painfull. Air New zealands fault changing pickup areas”

Helpful Report

Posted 1 year ago

Dear Terry, Thank you for sharing your experience with us! We’re sorry to hear that the walk to your car after such a long flight was difficult, and we understand how frustrating changes in pickup areas can be. Your feedback is important, and we’ll definitely look into this issue to improve the experience for our future passengers. We truly appreciate your support and hope your next journey with us is smoother! Warm regards, Lucia

Posted 1 year ago

“Nice vehicle with a professional driver.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your wonderful review! We are thrilled that you enjoyed the nice vehicle and experienced professional service from our driver. Your satisfaction is our utmost priority, and it’s great to know we met your expectations. We look forward to your next ride with us! Warm regards, Lucia

Posted 1 year ago

“You have a great customer service!”

Helpful Report

Posted 1 year ago

Dear Valeria, Thank you so much for your kind words! We really appreciate the recognition of our customer service, it’s what we strive for every day. We're thrilled to know you had a great experience with us! We look forward to serving you again soon! Warm regards, Lucia

Posted 1 year ago

“My driver arrived very early and was really accommodating with me having to take a little longer before being ready to go. The drive was very pleasant and he was very professional. I was dropped off ahead of schedule and with a great service throughout!”

Helpful Report

Posted 1 year ago

Dear Cristina, Thank you for your amazing review! We're delighted to hear that your driver was early and accommodating, making your experience enjoyable and professional. It’s fantastic to know you were dropped off ahead of schedule, reflecting our commitment to great service. We look forward to welcoming you back on your next journey! Warm regards, Lucia

Posted 1 year ago

“It is always simple to book with Blacklane and my experiences along with my client's experiences are top-notch each time with VIP service provided.”

Helpful Report

Posted 1 year ago

Dear Janelle, Thank you so much for your wonderful review! We’re thrilled to hear that booking with Blacklane is always a breeze and that both you and your clients have experienced our professional and high-quality service. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark! Looking forward to serving you again soon! Warm regards, Lucia

Posted 1 year ago

“Professional from start to finish. Easy pickup and good ride.”

Helpful Report

Posted 1 year ago

Dear Patrick, Thank you for your kind words! We’re delighted to hear that your experience with Blacklane was professional and that you enjoyed an easy pickup and smooth ride. Providing top-notch service is always our goal! We hope to serve you again soon! Warm regards, Lucia

Posted 1 year ago

“My plane was late, had to get from Gatwick to Heathrow. My driver was just fantastic getting me there safely and with advice on where to go inside airport, along with calming my nerves. Made my plane, thank you!”

Helpful Report

Posted 1 year ago

Dear Laura, Thank you for sharing your wonderful experience! We’re so pleased to hear that your driver provided fantastic support and helped ease your nerves during your journey. Ensuring that you arrive safely and on time is our top priority! We look forward to welcoming you back for your next trip! Warm regards, Lucia

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

Dear guest, Thank you so much for your great review! We’re thrilled to hear that you enjoyed your recent Blacklane ride. Top-quality service is our priority, no matter the location. So I hope you choose us to take you to your next destination! Best wishes, Chloe

Posted 1 year ago

“Friendly and helpful”

Helpful Report

Posted 1 year ago

Dear guest, Thank you for your kind words! It is great to know that you received friendly, helpful service on your recent ride. Providing excellent service is at the heart of what we do, and your feedback helps us know we are meeting our high standards! I very much hope you choose Blacklane again for your next ride. Best regards, Chloe

Posted 1 year ago

“Very professional, safe driver and on time/early for pick up”

Helpful Report

Posted 1 year ago

Dear Melanie, Thank you for your wonderful review! I'm pleased to hear that your driver was professional, safe, and punctual. A smooth, top-quality ride is all part of the Blacklane experience. We look forward to having you ride with us on your next journey! Warmest regards, Chloe

Posted 1 year ago

“For the few times I used their services , they were ahead of time , courteous and clean . I would use them again.”

Helpful Report

Posted 1 year ago

Dear Terry, Thank you for sharing your consistently positive experience riding with Blacklane! I am delighted to hear that your chauffeur was punctual, courteous, and maintained a clean environment for you. Your feedback and continued custom really does mean a lot to us. Wherever your next journey may take you, I hope you choose us again to take you there! Warm regards, Chloe

Posted 1 year ago

“Very good 👍”

Helpful Report

Posted 1 year ago

Dear Suthichart, Thank you for your positive feedback! We're delighted to hear you had a very good experience with us. We always aim to provide a luxurious, seamless journey for our guests. We look forward to seeing you again soon. Warm regards, Chloe

Posted 1 year ago

“He was on time and helped with the bags.”

Helpful Report

Posted 1 year ago

Dear Mr. Donald B, Thank you for your fantastic feedback! We’re thrilled to hear that your driver was punctual and assisted you with your bags. Our goal is to provide a seamless, supportive experience, and it’s wonderful to know we hit the mark! Looking forward to seeing you again soon. Warm regards, Robin

Posted 1 year ago

“I love using Blacklane for my executives' travel. The app is incredibly easy to use—it makes booking quick and straightforward, even for last-minute changes. It’s reliable, professional, and takes the stress out of managing executive transportation.”

Helpful Report

Posted 1 year ago

Dear Ms. Christina S., Thank you for your fantastic review! We’re thrilled to hear that you find our app easy to use and appreciate the reliability we strive to provide. It’s wonderful to know that we can help take the stress out of managing executive transportation for you! We look forward to assisting with your future travels. Warm regards, Robin

Posted 1 year ago

“Beautifully comfortable”

Helpful Report

Posted 1 year ago

Dear Ms. Yvonne D., Thank you for your wonderful review! We're so happy to hear that you found your experience beautifully comfortable. Ensuring that our clients travel in comfort is a top priority for us, and it's fantastic to know we delivered on that promise! We can’t wait to welcome you back for your next journey. Warm regards, Robin

Posted 1 year ago

“On time, professional very helpful see you when we come back”

Helpful Report

Posted 1 year ago

Dear Mr. Mauro G., Thank you for your wonderful feedback! We're delighted to hear that our service was punctual and professional. It’s always our aim to provide help wherever needed. We can't wait to welcome you back on your next visit! Warm regards, Robin

Posted 1 year ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews