Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very happy with service.”

Helpful Report

Posted 1 year ago

Dear Valued Guest, Thank you for your kind words! It means a lot to us to know you enjoyed your experience. We look forward to welcoming you back soon! Warm regards, Veronica

Posted 1 year ago

“10/10! Will most definitely be booking with you guys again. Amazing customer service from both drivers. Car was immaculately clean and had plenty of drinks and cleansing wipes and I love that they didn’t mind me connecting to my music. Great service! Thank you !”

Helpful Report

Posted 1 year ago

Dear Jamie, We’re so grateful for your kind words! Knowing that our drivers, vehicle cleanliness, and added touches like refreshments and music made a difference to your journey inspires us to keep delivering our best. We look forward to having you travel with us again. Best wishes, Veronica

Posted 1 year ago

“The company texted me updates on the vehicle's arrival. The driver was on time (he was early), courteous and helpful, and the van was very comfortable and clean. For my family of four, including a child who uses a wheelchair, pre-booking this service was worth every penny to make sure we arrived on time to the correct area at Edinburgh airport.”

Helpful Report

Posted 1 year ago

Dear Valued Guest, We greatly appreciate your positive feedback! It’s fantastic to know you and your family felt comfortable and well taken care of on the way to Edinburgh Airport. Our team takes pride in delivering a high standard of service, and your comments about our friendly driver and clean van mean a lot to us. We look forward to welcoming you and your family on board again soon! Warm regards, Veronica

Posted 1 year ago

“Very professional and discreet. Perfect for business.”

Helpful Report

Posted 1 year ago

Dear Valued Guest, Thank you for your kind words! We're delighted to hear that you found our service professional and discreet -qualities we truly prioritize at Blacklane, especially when catering to our valued business clients. We look forward to welcoming you on your next journey and providing another exceptional experience. Safe travels! Warm regards, Veronica

Posted 1 year ago

“😍😍😍😍🙏🙏”

Helpful Report

Posted 1 year ago

Dea Mr. Husain, Thank you for your amazing review! Your enthusiasm truly brightens our day, and we're thrilled to know you enjoyed your time with us. We can't wait to welcome you back for your next journey! Warm regards, Veronica

Posted 1 year ago

“Drivers are always friendly and professional. Always feel safe during ride!”

Helpful Report

Posted 1 year ago

Dear Signe, Thank you so much for your lovely words! It’s great to hear that you felt safe and well cared for during your rides. Our team works hard to make every journey pleasant and secure, and your feedback is incredibly rewarding. We can’t wait to welcome you back on your next journey! Warm regards, Veronica

Posted 1 year ago

“The trips were for my daughter but she tells me that her experience was exceptional. This was her fist trip overseas so as you can imagine her mother and myself were worried for her but clearly using Blacklane to get her to and from trains and planes was the perfect decision. She was able to enjoy the trip much more not having to worry about critical transportation needs.”

Helpful Report

Posted 1 year ago

Dear Mr. Richard V., Thank you so much for your wonderful feedback! We are delighted to hear that your daughter's first overseas trip was made so much easier with our services at Blacklane. It's a joy to know she could enjoy her travels without worrying about transportation. Your trust in us means everything. We look forward to seeing you again in the future! Warm regards, Robin

Posted 1 year ago

“Great and friendly driver”

Helpful Report

Posted 1 year ago

Dear Mr. Samuel, Thank you so much for your wonderful feedback! We’re glad to know you had a positive experience with our friendly driver. Creating a welcoming and comfortable journey for our guests is always our top priority. We can't wait to have you on board with us again soon! Warm regards, Veronica

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

Dear Syed, Thank you for your excellent review! We’re delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and it’s fantastic to know we met your expectations. We hope to welcome you aboard again soon! Warm regards, Veronica

Posted 1 year ago

“Your drivers are punctual, skilful, careful and helpful. They help with pushing and loading my luggage and bags.”

Helpful Report

Posted 1 year ago

Dear Siew, We appreciate your lovely feedback! It’s great to hear that our team was both prompt and helpful, particularly in handling your luggage with care. Ensuring a seamless journey for you is what we strive for. We can’t wait to welcome you aboard again soon! Warm regards, Veronica

Posted 1 year ago

“Arrived to pick us up on time. Our driver (unfortunately I can’t recall his name) was helpful with our bags and very friendly and accomodating. Excellent service.”

Helpful Report

Posted 1 year ago

Dear Ms. Heather, Thank you so much for your wonderful review! We're delighted to hear that our chauffeur was not only punctual but also helpful and friendly. It’s our mission to provide excellent service, and we’re thrilled we could make your ride enjoyable. We look forward to welcoming you aboard again soon! Warm regards, Veronica

Posted 1 year ago

“It’s my first time trying Blacklane and the drivers were early, courteous and drove safely. A great experience.”

Helpful Report

Posted 1 year ago

Dear Ms. Elaine, Thank you for sharing your fantastic experience with us! We're so glad that your first time with Blacklane exceeded your expectations. Providing early, courteous, and safe service is what we strive for, and it’s wonderful to know we achieved that for you. We can’t wait to welcome you back for your next journey! Best wishes, Veronica

Posted 1 year ago

“I booked rides to and from the airport for my elderly mother and father and the service was excellent and they were extremely happy with the service and felt very well taken care of! Everything was perfect. Thank you!!”

Helpful Report

Posted 1 year ago

Dear Toni, Thank you for your kind words! It’s truly rewarding to hear that your parents felt comfortable and cared for. Ensuring our guests’ comfort and peace of mind is our mission, and we’re glad we could deliver that for your family. We look forward to having you on board again in the future! Warm regards, Veronica

Posted 1 year ago

“Super easy booking and incredibly reliable service, would recommend for business users. Really helpful to be sent name and contact of driver before the journey so that passengers can contact them in the event of any issues, thanks for a great service!”

Helpful Report

Posted 1 year ago

Dear Ms. Lindsey, Thank you so much for your kind review! We’re pleased you enjoyed the seamless booking process and reliability of our service. Providing driver details in advance is just one way we aim to make your travels stress-free, and your support for business users means a lot! We look forward to assisting you again soon! Warm regards, Veronica

Posted 1 year ago

“Great experience in a foreign city.”

Helpful Report

Posted 1 year ago

Dear Mr. Andreas, Thank you for your positive feedback. We're very pleased that you had a great experience with us while navigating a foreign city. Making your journeys comfortable and enjoyable is our top priority, and it's wonderful to know we achieved that for you. We look forward to welcoming you again on your next adventure! Warm regards, Veronica

Posted 1 year ago

“The service was prompt and efficient, the driver was very friendly and courteous and the drive smooth and direct.”

Helpful Report

Posted 1 year ago

Dear Mr. Keith, Thank you for your amazing review! We are so happy to hear that you found our service prompt and our chauffeur friendly and courteous. Ensuring a smooth experience for our travelers is always our goal, and it’s wonderful to know we met that expectation for you. We can’t wait to welcome you back for your next journey! Warm regards, Veronica

Posted 1 year ago

“A very professional experience”

Helpful Report

Posted 1 year ago

Dear Mr. Trevor, We’re grateful for your fantastic review! Knowing that you experienced a high level of professionalism with Blacklane motivates our team to keep striving for service excellence. We look forward to serving you again soon! Warm regards, Veronica

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Dear Sandy, We sincerely appreciate your fantastic feedback! It’s great to know you enjoyed your experience with Blacklane. Your satisfaction means a lot to us and encourages our team to maintain the highest standards of service. We look forward to having you on board again soon! Best wishes, Veronica

Posted 1 year ago

“Todo bien, servicio impecable”

Helpful Report

Posted 1 year ago

Dear Oscar, Thank you so much for your wonderful feedback! I am so pleased that you received the impeccable service we strive for at Blacklane. Your comments really mean the world, and help us know we are achieving the high quality service you deserve! I sincerely hope you will choose Blacklane again for your next ride. Best regards, Chloe

Posted 1 year ago

“Fantastic communication and overall service!”

Helpful Report

Posted 1 year ago

Dear Mr. Frank, Thank you so much for your kind words! We’re very pleased to hear that you experienced great communication and overall service with Blacklane. Your satisfaction is our top priority, and we truly appreciate your feedback. Looking forward to having you on board again soon! Best wishes, Veronica

Posted 1 year ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews