Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent communication, professional driver, clean and comfortable Mercedes van.”

Helpful Report

Posted 1 year ago

Dear Lauren, Thank you for letting us know you had an all-round great ride! We are delighted to hear that your chauffeur was professional and made sure you had a comfortable ride in our business class van. Excellent communication is what underpins a seamless, reassuring experience, so it's fantastic to know you appreciated this! We hope you continue to choose Blacklane for your future rides. Warm regards, Chloe

Posted 11 months ago

“Excellent service”

Helpful Report

Posted 1 year ago

Dear Vivek, Thank you for your positive review. We really appreciate when guests let us know we are achieving our goals! The service we wish to provide is luxurious, professional and gives you peace of mind, no matter where you are travelling to. Looking forward to seeing you again for your next trip. Kindest regards, Chloe

Posted 11 months ago

“great service”

Helpful Report

Posted 1 year ago

Dear Mark, Thanks for letting us know we are fulfilling our promises to deliver outstanding service for our guests. At Blacklane it is important that every ride is enjoyable, and that you travel in style. We look forward to driving you to wherever your next destination may be. Warm regards, Chloe

Posted 11 months ago

“Great service from the driver”

Helpful Report

Posted 1 year ago

Dear Stuart, Thank you for your review! We love hearing that our chauffeurs are delivering excellent service, and meeting your high expectations. We hope to have you on board again soon. Best regards, Chloe

Posted 11 months ago

“Cars immaculate, drivers on time and well dressed. Highly recommended.”

Helpful Report

Posted 1 year ago

Dear James, Thank you for your stellar review! We take great pride in maintaining immaculate vehicles and providing professional chauffeurs. Your recommendation means a lot to us, and we’re thrilled to have been able to meet your expectations. We can't wait for your next ride! Warm regards, Chloe

Posted 11 months ago

“Well behaved drivers and good quality vehicles”

Helpful Report

Posted 1 year ago

Dear Mehreen, We take great pride in our chauffeurs' professionalism and the quality of our vehicles, and it's heartening to hear that you noticed both during your journey with us. Thank you for taking the time to share your thoughts. We can't wait to welcome you back for your next ride! Warm regards, Chloe

Posted 11 months ago

“Great experience from booking to drop off! Loved that I was able to bring my small dog with me.”

Helpful Report

Posted 1 year ago

Dear Aliza, Thank you for letting us know you had a seamless experience throughout your Blacklane booking! We're It's great to know that we could provide you with peace of mind, especially when travelling with your pet. We'd love to see you both again in the future. Warm regards, Chloe

Posted 11 months ago

“Driver was there early. Everything great!”

Helpful Report

Posted 1 year ago

Dear Christian, Thank you for your review! We're delighted to hear that your chauffeur arrived early and that everything went smoothly for your trip. Punctuality and a seamless experience are what we strive for at Blacklane.. We'd love to have you on board again soon. Kindest regards Chloe

Posted 11 months ago

“Fred was very nice and professional. The car was beautiful and clean. It would be helpful if you had a partnership or specific instruction's with venues like hard rock stadium so drivers can take you to a specific drop off point.”

Helpful Report

Posted 1 year ago

Dear Jonathan, Thank you for your kind words about your chauffeur, Fred. It's amazing to hear that your chauffeurs and vehicles are meeting the top-quality standards you deserve. We appreciate your suggestion regarding drop-off points at well-known venues, as we're always looking for ways to enhance our service. Your feedback is invaluable to us, and we’ll certainly consider it moving forward. We very much look forward to welcoming you on your next ride! Warm regards, Chloe

Posted 11 months ago

“Ali was kind, helpful and a careful driver. He was a pleasure to ride with.”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for sharing about your recent ride. We're delighted to hear that Ali made your ride enjoyable with his kindness and careful driving. Providing an exceptional experience is our goal, and it’s great to know we succeeded during your journey. We hope to do even better on your next ride! Warm regards, Chloe

Posted 11 months ago

“Amazing service. Very detailed with timely update. Nice and clean vehicle. 5 star for Blacklane.”

Helpful Report

Posted 1 year ago

Dear Hilda, Thank you for sharing such amazing feedback! We're delighted to hear that you appreciated our dedication to promptness and quality vehicles. Providing excellent service is what we strive for at Blacklane, and it’s fantastic to know we hit the mark for you! We can’t wait to welcome you on board again soon! Warm regards, Chloe

Posted 11 months ago

“Very good service”

Helpful Report

Posted 1 year ago

Dear Nilesh, We truly appreciate your kind words. It's wonderful to hear that our service met your expectations. At Blacklane, we are committed to delivering a seamless and comfortable experience every time. Thank you for choosing us. We look forward to welcoming you aboard again soon! Warm regards, Veronica

Posted 11 months ago

“Very well maintained car and driver was good”

Helpful Report

Posted 1 year ago

Dear Rahul, Thank you for your wonderful review! We take great pride in maintaining our fleet to the highest standards and ensuring our chauffeurs provide excellent service. It's fantastic to know you had a good experience with us. Looking forward to welcoming you back on your next journey! Warm regards, Chloe

Posted 11 months ago

“Excellent driver - Ricardo , made the trip very enjoyable.”

Helpful Report

Posted 1 year ago

Dear Ricardo, Thank you so much for your kind words! We're very happy to hear that your driver made your trip enjoyable. Creating memorable experiences for our guests is always our goal, and it's wonderful to know we succeeded with you. Safe travels, and we hope to welcome you back on board soon! Warm regards, Veronica

Posted 11 months ago

“Great service”

Helpful Report

Posted 1 year ago

Dear Daniel, Thank you so much for your wonderful review! It's great to hear that you enjoyed our service. At Blacklane, we strive to ensure every journey is exceptional, and your feedback confirms we're on the right path. We look forward to welcoming you on board again soon! Warm regards, Veronica

Posted 11 months ago

“All good and excellent service”

Helpful Report

Posted 1 year ago

Dear Tajdin, Thank you for your kind words! We're delighted to hear that you had an excellent experience with us. At Blacklane, we strive to provide top-notch service, and your satisfaction means the world to us. We can’t wait to welcome you aboard again soon! Warm regards, Veronica

Posted 11 months ago

“Punctual, courteous and professional in very stressful traffic at airport collection.”

Helpful Report

Posted 1 year ago

Dear Saied, Thank you for your wonderful review! It's fantastic to hear that our team provided a punctual and professional service, even amidst stressful traffic. Your comfort and satisfaction are our top priorities, and it’s great to know that we met your expectations. We can't wait to welcome you back on your next journey! Best wishes, Veronica

Posted 11 months ago

“1st time booking and they were great. Another major chain in the US let us down and tried to double our price on a lesser vehicle. Booked online and it was seamless.”

Helpful Report

Posted 1 year ago

Dear Nathan, Thank you for sharing your experience! We're so happy to hear that your first booking with us was seamless and that we could step in when another option fell short. Your satisfaction is our priority, and we appreciate your trust in Blacklane. We look forward to welcoming you on board again soon! Warm regards, Veronica

Posted 11 months ago

“Milad is professional and helpful with luggage to my door. Yeah he did not hesitate to ask for tips.”

Helpful Report

Posted 1 year ago

Dear guest, Thank you for your kind words! We're delighted to hear that Milad provided you with professional service and assistance with your luggage. Tips, taxes and tolls are all included in the price of your ride, so there is no need to tip your chauffeur! We hope to welcome you again soon! Warm regards, Chloe

Posted 11 months ago

“Great communication throughout. Thank you”

Helpful Report

Posted 1 year ago

Dear Natalie, Thank you for your kind words! We're delighted to hear that you appreciated our communication. Ensuring a smooth and informative experience is what we strive for at Blacklane. We can’t wait to welcome you back on your next journey! Warm regards, Veronica

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews