Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very clean car. Very courteous driver.”

Helpful Report

Posted 11 months ago

Dear Alan, Thank you so much for your wonderful review! We're happy that you enjoyed a clean car and had a courteous driver. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to providing you with another stellar experience on your next ride! Best wishes, Veronica

Posted 10 months ago

“prompt and efficient, thanks”

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Posted 11 months ago

Dear Paul, Thank you for your kind review! We’re thrilled to hear that you found our service prompt and efficient. It’s always our goal to provide a seamless experience for our valued guests like you. We look forward to seeing you again soon! Warm regards, Max

Posted 10 months ago

“I really loved the ride. Looking forward to more”

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Posted 11 months ago

Dear Frank, Thank you so much for your wonderful review! We’re thrilled to hear that you loved the ride and that our service met your expectations. It’s our pleasure to provide you with enjoyable experiences and we can’t wait to see you again on your next trip! Warm regards, Max

Posted 10 months ago

“Our driver was waiting for us at the arrival gate even though our flight was delayed by 2 hours. He wheeled our luggage to the immaculate van and loaded it and then unloaded it when we reached home. this all made the tiring end of a long haul flight much more managable.”

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Posted 11 months ago

Dear Jacqueline, Thank you for your fantastic review! We’re delighted to hear that our chauffeur was there for you even after the delay and that he helped make your journey home more comfortable after a long flight. Your experience is what we aim for and it’s wonderful to know we were able to ease your travel stress. We look forward to seeing you again in the future! Warm regards, Max

Posted 10 months ago

“James was most importantly, on time, to pick us up. He was also friendly, courteous, conversational and drove safely & well. We arrived at our destination in good time & he kindly helped us with procuring a trolley for our luggage. We were very happy with his professional service.”

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Posted 11 months ago

Dear Michael, Thank you for your great review! We are thrilled to hear that James provided you with timely and professional service. It's great to know that he was able to assist you with your luggage as well. Your satisfaction is our priority and we appreciate your kind words. We look forward to welcoming you back on your next journey! Warm regards, Max

Posted 10 months ago

“Efficient, helpful, on time and professional.”

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Posted 11 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you found our service efficient and professional. Meeting your expectations is what drives us and it’s always gratifying to know we’re on the right track. We look forward to seeing you again in the future! Warm regards, Max

Posted 10 months ago

“Excellent service”

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Posted 11 months ago

Dear Roderick, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be excellent. Your satisfaction is at the heart of what we do and it’s rewarding to know we met your expectations. We look forward to serving you again in the future! Warm regards, Max

Posted 10 months ago

“The drive arrived 10 minuts earlier, he was very polity and the car was very confortable.”

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Posted 11 months ago

Dear Reifer, Thank you for your wonderful review! We're delighted to hear that your chauffeur arrived early and that you found the vehicle comfortable. Our team strives to provide a positive experience from start to finish and your kind words highlight our commitment to service. We look forward to welcoming you back on your next journey! Warmest regards, Max

Posted 10 months ago

“Excelente”

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Posted 11 months ago

Dear Maria, Thank you very much for your excellent review! We are happy to know that your experience with Blacklane was so positive. Your satisfaction is our greatest goal and your kind words motivate us to keep improving. We hope to have the opportunity to see you on board of our vehicles again on your next journeys. Best regards, Max

Posted 10 months ago

“June 25, 2025 Dear Blacklane, The date of our service was Friday, June 6th. This was our first time using any kind of car service, and therefore the first time with Blacklane. Our early morning flight at 8:45 am made it imperative that we reach the Lisbon Airport at 6:45 am, two hours before our flight. Taking a bus from the Fatima Bus Station was an hour and a half ride and it was unlikely that the buses were running at 5:00 am in the morning. Mr. Paulo Freire was our driver and he was on time and very courteous. Our conversation with him was quite enjoyable and he knew a great amount of knowledge about our US homeland. Upon arriving at the airport, Paul not only helped with our luggage, he loaded it on a cart and escorted us to the Lisbon check-in kioski area. It was packed with travelers. Paul found a young American lady by one of the kiosks, and asked her if she could assist us in checking in. He then left us in good hands with Hallie from Wisconsin, who not only helped us get our boarding passes, but stayed with us in line until our luggage was checked and we were good to go. Paul went above and beyond helping us inexperienced travelers. The last time we were in Europe was back in 2006 so 19 years made us very rusty with travelling. Thank you, Paul, for making our trip comfortable and stress-free!”

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Posted 11 months ago

Dear Marlene, Thank you so much for your wonderful review! We're thrilled to hear that your first experience with Blacklane was so positive. It's fantastic that your chauffeur Paulo was able to provide you with such exceptional service and support, ensuring that your early morning journey was comfortable and stress free. Traveling can be daunting, especially after a long break and we're delighted that Paulo's assistance helped make your trip easier. Your kind words will certainly inspire him and the rest of our team to continue providing the best service possible. Thank you for choosing Blacklane and we look forward to serving you again on your future travels! Warmest regards, Max

Posted 10 months ago

“All my rides, mostly to DC, have been excellent. The drivers arrive on time, are courteous, and drive in a responsible manor. They know where they are going and I can sit back and enjoy the ride with no worries.”

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Posted 11 months ago

Dear Judith, Thank you so much for your wonderful review! I am pleased to hear your chauffeurs have all been courteous and responsible. It’s our goal to ensure you can relax and enjoy your journey, and we're so glad we achieved that for you. We look forward to impressing you again on your future trips! Warm regards, Chloe

Posted 11 months ago

“Timely, professional, clean vehicle.”

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Posted 11 months ago

Dear valued guest, Thank you for your excellent review. We are passionate about being prompt and professional on each ride, to give you peace of mind every time you book with us. I am very glad we met your expectations! We look forward to seeing you on board again soon. Warm regards, Chloe

Posted 11 months ago

“Cars were clean and comfortable. Drivers were courteous, friendly and professional. I enjoyed my trips immensely.”

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Posted 11 months ago

Dear Mark, Thank you for your fantastic review! We're thrilled that you thoroughly enjoyed your trips with us and found our vehicles to be clean and comfortable. Our team takes pride in delivering courteous and professional service, so it's great to know that this made a positive impact on your experience. We look forward to welcoming you again for your future journeys! Warm regards, Chloe

Posted 11 months ago

“Great as expected”

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Posted 11 months ago

Dear Patricia, We truly appreciate your positive feedback! It's wonderful to hear that your experience met your expectations. At Blacklane, we strive to maintain that level of excellence consistently. I very much hope you will continue to choose us to help you reach future destinations. Warm regards, Chloe

Posted 11 months ago

“Driver was very courteous and timely”

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Posted 11 months ago

Dear Tim, Thank you so much for your kind words! We're delighted that your chauffeur succeeded in providing courteous and timely service. It's this attention to detail that we value greatly at Blacklane. We look forward to providing you with another exceptional experience in the future! Warm regards, Chloe

Posted 11 months ago

“EXCELLENT DRIVER”

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Posted 11 months ago

Dear Charles, Thank you so much for letting us know your chauffeur provided you with amazing service! This is exactly what we aim for at Blacklane. From booking to destination, we hope to deliver a seamless and luxurious experience. I hope you will book with us again soon. Best regards, Chloe

Posted 11 months ago

“Drivers were smart , polite and friendly and arrived on time . Lovely clean cars and efficient service . Would recommend and use again . Thank you !”

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Posted 11 months ago

Dear Ms. Claire, Thank you so much for your glowing review! We’re thrilled to hear that our drivers made a positive impression with their professionalism and friendliness, and that you found our vehicles to be clean and well-maintained. Your recommendation truly means a lot to us. We can’t wait to welcome you back for your next ride! Warm regards, Veronica

Posted 11 months ago

“I have used Blacklane in Barcelona for a ride from the hotel to the port, and another ride from the port to the airport. Both rides were time sensitive and Blacklane chauffeurs were extremely prompt and arrived 15-20 minutes before scheduled time to ensure safe timing of the ride. The cars were very clean and the drivers were very respectful, polite, and professional. I highly recommend Blacklane for rides and would use them again in the future.”

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Posted 11 months ago

Dear Ms. Genevieve, Thank you very much for your wonderful feedback. We are delighted to hear that both of your chauffeurs arrived promptly, ensuring your journeys were seamless and stress-free. Your recommendation means a great deal to us. We truly value your trust and look forward to welcoming you again on future journeys. Best regards, Veronica

Posted 11 months ago

“Drivers were on time, sedans clean, and very professional. Thank you.”

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Posted 1 year ago

Dear Sabrina, Thank you for your excellent review! I'm pleased that our chauffeurs were punctual, and that you found our vehicles of a high standard. We want each ride to be enjoyable for you, and it’s great to know we met your expectations. We can’t wait to welcome you back on your next journey! Best wishes, Chloe

Posted 11 months ago

“Very good service, courteous drivers. Much recommended.”

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Posted 1 year ago

Dear guest, Thank you for your kind words! We're thrilled to hear that you had a great experience with our courteous chauffeurs. Your recommendation means a lot to us. We look forward to serving you again in the future! Warm regards, Chloe

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews