Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,717 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything was perfect. Pick up on time, great car, and excellent service throughout.”

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Posted 1 year ago

Dear Hany, Thank you for your fantastic review! We always want to provide a luxurious, seamless experience from start to finish. Timeliness, quality vehicles, and outstanding service are our top priorities, and it’s wonderful to know we delivered these for you! Wherever you are travelling next, I hope Blacklane can be part of your journey. Best wishes, Chloe

Posted 1 year ago

“On time, great service”

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Posted 1 year ago

Dear Diane, Thank you for your invaluable feedback. We're thrilled to hear that our service was punctual and met your expectations. Timeliness and quality are what we aim to deliver Blacklane, and we look forward to achieving these again on your next ride. Warm regards, Chloe

Posted 1 year ago

“Excellent service, would highly recommend.”

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Posted 1 year ago

Dear Chris, Thank you so much for your wonderful review! We truly appreciate your recommendation and are delighted to hear that you enjoyed our service. Looking forward to welcoming you aboard again soon! Warm regards, Chloe

Posted 1 year ago

“Very kind gentleman was waiting for us. He held onto our luggage as we got some currency exchanged. It was really appreciated for his conversation and safe driving.”

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Posted 1 year ago

Dear Virginia, Thank you for your wonderful feedback! We're delighted to hear that our driver provided such kind service and made your experience more enjoyable. Looking after your luggage while you exchanged currency is just one of the ways we aim to go the extra mile for our guests. We sincerely hope you will be travelling with us again soon! Warm regards, Chloe

Posted 1 year ago

“Easy to order online. Great service, everything right on time. Driver very personable, car clean and comfortable. I would recommed Blacklane to anyone.”

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Posted 1 year ago

Dear Christopher, Thank you for your wonderful review! We're delighted to hear that your experience with Blacklane was smooth and enjoyable. Ensuring our guests have clean, comfortable rides with personable drivers is what we strive for every day. We really appreciate your recommendation and look forward to welcoming you back soon! Warm regards, Chloe

Posted 1 year ago

“My first experience with Black Lane. It was great. Will use the service again when in the Northern Virginia. Thank you!!”

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Posted 1 year ago

Dear Dorothy, Welcome to Blacklane! Thank you so much for sharing your thoughts about your first ride. We’re delighted to hear that you had a great first journey. It’s always our goal to provide an exceptional service. We're looking forward to seeing you in Northern Virginia! Warm regards, Chloe

Posted 1 year ago

“On time as expected”

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Posted 1 year ago

Dear Lawrence, Thank you for sharing your feedback. Providing a prompt, dependable experience is our top priority, and it's great to see we hit the mark for you. I hope you will consider us again for your next ride. Warm regards, Chloe

Posted 1 year ago

“Amazing service! Big clean cars, great communication, very prompt amd reliable.”

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Posted 1 year ago

Dear Venecia, Thank you for taking the time to give your feedback. I'm thrilled to hear that you enjoyed our spacious and clean cars, along with our excellent communication and reliable service. Your review really does mean the world to us, as it helps us know we are meeting the high standards we strive for every day. We look forward to welcoming you aboard again soon! Kind regards, Chloe

Posted 1 year ago

“Loved our driver. He was fantastic!!”

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Posted 1 year ago

Dear Peter, Thank you for your great review! We're excited to hear that you loved your chauffeur and had a fantastic experience with us. This truly is the standard we expect to meet on every journey. We hope to welcome you on board again soon for another memorable ride. Best wishes, Chloe

Posted 1 year ago

“Very reliable, fair pricing, great service”

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Posted 1 year ago

Dear Donna, Thank you so much for your review. I'm so pleased to hear you enjoyed our service and found us to be good value. We definitely pride ourselves on delivering reliable, high-quality experiences, so it's great to have confirmation from you! See you again soon for your next ride. Warm regards, Chloe

Posted 1 year ago

“Drivers are punctual & courteous. Excellent communication process.”

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Posted 1 year ago

Dear Tracey, Thank you for sharing your positive Blacklane experience. Communication is key to a great experience, and we're glad we could keep you informed throughout your journey. Your time is valuable, so it's integral that your chauffeur arrived on time! Hoping to see you again on your next journey. Warm regards, Chloe

Posted 1 year ago

“Great driver, great service!”

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Posted 1 year ago

Dear Bruce, Thanks for letting us know we are meeting the excellent service standards you expect! At Blacklane, it is crucial to us that our guests not only arrive safely at their destination but have an enjoyable experience throughout their journey. I'd like to thank you for choosing Blacklane. Warm regards, Chloe

Posted 1 year ago

“On time and good service.”

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Posted 1 year ago

Dear Judith, Thank you for your review. We're delighted that our service met your expectations and that your chauffeur arrived on time. We look forward to welcoming you back on your next ride! Warm regards, Chloe

Posted 1 year ago

“Used your service multi times in Miami. Always professional, punctual and helpful. Will continue to use when I am there.”

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Posted 1 year ago

Dear Deborah, We are so delighted to hear that you've had multiple positive experiences with us in Miami. Professionalism, punctuality, and helpfulness are the fundamentals of our service, and it’s fantastic to receive such lovely feedback. Thank you for choosing Blacklane. Warm regards, Chloe

Posted 11 months ago

“excellent driver. Very helpful and professional.”

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Posted 1 year ago

Dear Elizabeth, Thank you so much for your great review! I'm glad to know that your chauffeur was helpful and professional. At Blacklane, we strive to provide excellent service, and your kind words reaffirm our commitment. We can’t wait to welcome you on your next journey! Kind regards, Chloe

Posted 11 months ago

“Impeccabile compagnia che fa sembrare la perfezione qualcosa di semplice da raggiungere. Sotto ogni profilo, a partire dalla prenotazione -che, in tempo reale, organizza le informazioni e le gestisce- per continuare con i veicoli - attrezzatissimi con ogni confort- e concludere con la cortesia e la professionalità delle persone che si prendono davvero cura di noi passeggeri.”

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Posted 1 year ago

Dear Antonella, Wow, what an outstanding review! It is heartwarming to know that during every stage of your booking, we achieved quality and perfection. All of our Blacklane team, from our customer care colleagues to our chauffeurs, deeply care about the guest experience, and giving you a ride you won't forget. Thank you so much for choosing Blacklane. We look forward to welcoming you back very soon. Best regards Chloe

Posted 11 months ago

“Prompt attentive service. Added perk was the “tour guide” aspect as we were driving to our location.”

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Posted 1 year ago

Dear guest, We love hearing that our chauffeurs are delivering the outstanding service we strive for! Thanks for letting us know that your chauffeur was knowledgeable about the local sights, and provided you with some interesting information about your surroundings. We look forward to exceeding your expectations again for your next Blacklane ride. Best regards, Chloe

Posted 11 months ago

“A very nice driver was at the airport waiting for us and had a ver nice new Mercedes Benz van to carry 4 of us and luggage to Southampton.”

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Posted 1 year ago

Dear Bernd, Thank you for your wonderful feedback! We’re delighted that your driver made all four of you feel welcomed and that you enjoyed the comfort of our business class van. It's always our goal to provide exceptional service and a smooth ride for our guests. We hope to have the pleasure of driving you again in the future! Warm regards, Chloe

Posted 11 months ago

“Excellent service as usual!”

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Posted 1 year ago

Dear Linda, Thank you for taking the time to let us know about your Blacklane ride. I am thrilled to hear we delivered you with incredible service yet again! We want to provide a reliably luxurious service no matter the location, so we hope you'll choose us again for your next destination. Best regards, Chloe

Posted 11 months ago

“Excellent service. Will definately use Blacklane again.”

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Posted 1 year ago

Dear Leon, Your positive feedback means so much to us! Not only do we want guests to have an incredible journey, but we want to provide outstanding service again and again. Thanks for letting us know you will be choosing us again in future. We look forward to welcoming you back! Warm regards, Chloe

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,717 reviews