Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,627 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing service”

Helpful Report

Posted 2 months ago

Dear Laura, Thank you for your 5-star rating. It's fantastic to know you had an amazing experience with Blacklane. Our guests deserve the best, and we strive to deliver that for you on every booking. We hope you'll choose us again for your next ride! Kind regards, Chloe

Posted 2 months ago

“I have had 2 great experiences with Blacklane thus far. The drivers show up early which gives me piece of mind. The drivers have been exceptional. Polite and courteous.”

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Posted 2 months ago

Dear Jason, Thank you for your wonderful review. We’re thrilled you've been enjoying our punctual, professional chauffeurs and courteous service. We appreciate you choosing Blacklane and look forward to serving you again soon! Warm regards, Chloe

Posted 2 months ago

“Easy to reserve. Nice driver. Clean comfortable car.”

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Posted 2 months ago

Dear Sandra, Thank you for your wonderful review. We're so pleased your booking went smoothly. We believe in creating a seamless experience from start to finish. Thanks for letting us know your chauffeur and vehicle lived up to our high standards. We look forward to welcoming you back on your next trip. Kind regards, Chloe

Posted 2 months ago

“Extremely happy with our experience with Blacklane. Our drivers were very professional and arrived early for our pick up. Both SUVs were newer models, clean & comfortable.”

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Posted 2 months ago

Dear Matthew, Thank you for your wonderful review. We’re thrilled you had a great experience with professional, timely chauffeurs and clean, comfortable vehicles. We appreciate you choosing Blacklane and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Great service on phone and drive was outstanding. My onlu complaint is the app. Don't make the mistake of changing pick-up time due to flight delays, they do it by monitoring your flights. If you do, you are charged more...with no warning. If you change any little thing, your price goes up without warning. App needs to make this perfectly clear before you press save to any changes or stop this practice unless it drastically changes logistics.”

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Posted 2 months ago

Dear Christine, Thank you for sharing your experience and for your kind words about the phone service and the chauffeur. We’re sorry to hear about the issues with the app and the price changes related to flight adjustments. We understand how frustrating that can be and appreciate your feedback. Please note that when changes are made to a reservation, the price may vary depending on how far in advance the edit is made. Our rates are influenced by factors such as the date, time and current chauffeur availability. When adjusting your booking, the updated price will always be displayed in the final step before confirming the changes, allowing you to review the new total before proceeding. Warm regards, Jacob

Posted 2 months ago

“Fabulous way to travel. Professional, courteous drivers with beautiful cars.”

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Posted 2 months ago

Dear Meg, Thank you for your wonderful review. We’re thrilled you enjoyed our professional, courteous chauffeurs and the beautiful vehicles. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 2 months ago

“Excellent service, including helping us with some special requirements we had in navigating LAX.”

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Posted 2 months ago

Dear Mark, Thank you for your wonderful review. We’re delighted to hear you found our service excellent and that we could assist with your special requirements. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 2 months ago

“The ride was Great. Driver was professional and friendly. I will use Blacklane again.”

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Posted 2 months ago

Dear Valued Guest, Thank you for your wonderful review. We’re delighted you had a great ride and that the chauffeur was professional and friendly. We look forward to welcoming you on your next trip. Warm regards, Jacob

Posted 2 months ago

“In short, I plan on using your service for every scheduled ride going forward. Clean, comfortable and safe. A++”

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Posted 2 months ago

Dear Karin, Thank you for your wonderful review. We’re thrilled to hear you’ve found our service clean, comfortable and safe. We look forward to welcoming you on your next trip. Warm regards, Jacob

Posted 2 months ago

“Blacklane is very communicative and reliable. I was very pleased with the service and the professional driver.”

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Posted 2 months ago

Dear Jennifer, Thank you for your wonderful review. We're thrilled to hear you found Blacklane communicative, reliable and that the professional chauffeur met your expectations. We appreciate you choosing Blacklane and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Excellent professional service”

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Posted 2 months ago

Dear Miriam, Thank you for your kind words. We’re thrilled you found our service excellent and professional. We appreciate you choosing Blacklane and look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Our driver was waiting for us at arrivals and was very helpful with our luggage. The car was stocked with cold drinks which he offered to us during our journey. I would highly recommend.”

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Posted 2 months ago

Dear Valued Guest, Thank you for sharing your wonderful experience. We’re delighted the chauffeur was waiting at arrivals, assisted with your luggage and that the car offered cold drinks during your journey. We truly appreciate your recommendation and hope to welcome you again soon. Warm regards, Jacob

Posted 2 months ago

“Great service. Excellent driver”

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Posted 2 months ago

Dear Lorraine, Thank you so much for your wonderful review. We’re thrilled to hear you had great service and an excellent driver. We look forward to welcoming you back on your next trip. Kind regards, Jacob

Posted 2 months ago

“I used Blacklane for pick up and drop off at airport in San Francisco everything went well for both trips.”

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Posted 2 months ago

Dear Mary, Thank you for sharing your kind words. We’re delighted to hear that the pick up and drop off at San Francisco Airport went smoothly for both trips. We appreciate you choosing Blacklane and hope to welcome you again soon for another seamless journey. Warm regards, Jacob

Posted 2 months ago

“Driver was prompt and a pleasure. Her driving was exceptional. Our ride was comfortable and a newer model. Which reached our destination on time This was our 2nd Blacklane ride and both were 5 star”

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Posted 2 months ago

Dear Robert, Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear the chauffeur was prompt, professional,and that you had a comfortable, timely ride. It’s fantastic to know this was your second great experience with Blacklane. We look forward to welcoming you again on your next trip. Warm regards, Jacob

Posted 2 months ago

“Extremely efficient/polite”

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Posted 2 months ago

Dear Thomas, Thank you for your kind words. We’re delighted that you found our service extremely efficient and polite. We appreciate you choosing Blacklane and look forward to welcoming you again. Warm regards, Jacob

Posted 2 months ago

“I tried Blacklane for my airport run in Washington DC and the service was excellent. The vehicle as promised a very luxurious and immaculately clean black town car. Driver was amazing, on time, courteous and nothing negative to say at all”

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Posted 2 months ago

Dear Kennedy, Thank you for sharing your fantastic feedback. We’re thrilled to hear you had an excellent airport transfer in Washington DC, with our luxurious vehicle and a punctual, courteous chauffeur. It’s wonderful to know you were satisfied with every aspect of the service. We appreciate you choosing Blacklane and hope to welcome you aboard again soon for another smooth journey. Kind regards, Jacob

Posted 2 months ago

“Terrific service from a responsive driver.”

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Posted 2 months ago

Dear Valued Guest, Thank you so much for your kind review. We’re delighted to hear you had terrific service and that your driver was responsive throughout. We truly appreciate you choosing Blacklane and hope to welcome you again soon. Wishing you many more smooth journeys ahead. Warm regards, Veronica

Posted 2 months ago

“My driver was very professional, dressed impeccably as was the car , immaculate inside and out. She was a terrific. Mariia from Ukraine.you are lucky to have her representing your company.”

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Posted 2 months ago

Dear James, Thank you for sharing these wonderful words. We’re delighted to hear your chauffeur Mariia, was professional and that you were happy with the vehicle and service. We’re proud to have her representing Blacklane. We look forward to welcoming you again soon. Kind regards, Jacob

Posted 2 months ago

“Wonderful friendly driver. Quite a pleasant ex;erience.”

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Posted 2 months ago

Dear Hallie, Thank you for your kind words. We’re delighted to hear you had a wonderful, friendly chauffeur and a pleasant experience. We look forward to welcoming you again on your next trip. Kind regards, Jacob

Posted 2 months ago

Blacklane GmbH is rated 4.7 based on 3,627 reviews