Bolt and Nut Australia Reviews

Name: Bolt and Nut Australia
Address: Unit 9 & 10, 93 Rivergate Place, Murarrie, Queensland
Rating: 4.92

4.9 Rating 9,289 Reviews

98 %

of reviewers recommend Bolt and Nut Australia

4.9

Based on 9,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent range of products, the website is good to use. I have only placed two orders from Bolt & Nut Australia both times the product has been shipped in good time and is well packaged.”

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Posted 1 year ago

“Perfect for the job at hand with a super great service. We will continue to use B/N exclusively. Joe H”

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Posted 1 year ago

“Got my odd fastener fast and easy. These guys are my go to place for nuts and bolts.”

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Posted 1 year ago

“Very helpful and prepared to go out of their way to give advice.”

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Posted 1 year ago

“Easy to deal with quick delivery time”

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Posted 1 year ago

“Great service Fast Delivery,Easy to order on line ,Quality items at competitive pricing”

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Posted 1 year ago

“Fast efficient service and delivery. Well packed. Goods great for job.”

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Posted 1 year ago

“Great to have the ability to order these bolts online as not available locally. Packed and shipped quickly, everything arrived safe. The anchor bolts worked as described and I got my job finished.”

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Posted 1 year ago

“I have been using bolt and nut Australia multiple times over the past 2:5 years and they have exceeded expectations every time i will proudly continue to do business with this company I just don’t even bother looking else where now they offer excellent value for money superior quality and very prompt service. What more could you ask for I could not speak more highly of bolt and nut Australia”

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Posted 1 year ago

“I ordered perforated hose clamps based on the description 'Hose Clamp Worm Drive Universal Perforated Band' - they were not perforated. The company acknowledged they were at fault (..'We have sold thousands of these hose clamps and until now we didn’t even realise the difference. We do now.') and then offered for me to pay full-price for a new order of the correct items (which they promptly sourced from elsewhere), go to the trouble of sending the old items back and not recieve a refund until they were recieved some time later at their end. A bit more trust and compensation would have been nice. Hopefully the items are now correctly described on their website.”

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Posted 1 year ago

Hi Sharon, Thanks for the review, never nice seeing customers unhappy as we do try very hard to ensure the information we have on our 24,500 listing is current, correct and accurate. When you informed of an issue I can see it was treated as priority and fixed promptly. We were a little embarrassed as we had not realised, even after 7 years of selling hose clamps that our website data was in fact incorrect. We have since removed the listings, updated the data and images and now they are correct. In regards to your refund, unfortunately due to alto of bad experiences with customers not returning orders they promise to return we had to change the way we process refunds, as a small family business we just couldn't continue to absorb the costs. That is why you didn't receive your refund until they were back in our warehouse. I did see we paid for the return and you were refunded the same day. You did not pay full price for the replacement hose clamps, in actual fact you paid less than what we paid for them. After having to hunt around as our other supplier also had incorrect data and images, so we ended up having to purchase them from a supplier we dont normally use at a cost higher than what you paid. We absorbed the difference. I am very sorry for the inconvenience we caused you. Happy to discuss any of this over a call or you can email me direct michael@boltandnut.com.au Regards Michael Co Owner

Posted 1 year ago

“Great service great price and quick delivery. My new go to nut and bolt shop”

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Posted 1 year ago

“Bloody good service. Great resource to get those bits and pieces. Highly recommended.”

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Posted 1 year ago

“Consistent and well manufactured SS bolts and nuts. This supplier does small quantities of high quality fasteners at very reasonable prices. Perfect for upgrades on quality motorcycles that don’t look like they come from an engineering shop odds and sods bin.”

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Posted 1 year ago

“Very good service and in my particular case excellent after sales service.”

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Posted 1 year ago

“Delivery to rural NSW very quick via Aust Post. Very informative & easy to use website.”

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Posted 1 year ago

“very good quality , received in record time, great price for larger quantities, 30 units for me 10/10.”

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Posted 1 year ago

“Very quick postage. Only hiccup was that they only sent 4 nuts not 8.”

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Posted 1 year ago

Hi Ranae Sorry that we short changed you 4 nuts, do you still need them? if so, let me know Regards Michael

Posted 1 year ago

“Very efficient received my order fast and exactly what I ordered”

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Posted 1 year ago

“Just what I needed to finish the job I was working on”

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Posted 1 year ago

“Best price, everything as expected, excellent quality, fast delivery.”

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Posted 1 year ago

Bolt and Nut Australia is rated 4.9 based on 9,289 reviews