Briggs and Jones Reviews

Name: Briggs and Jones
Address: Woodhouse Road, Sheffield, Renfrewshire
Rating: 3.95

4.0 Rating 76 Reviews

74 %

of reviewers recommend Briggs and Jones

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Phone:

03338801239

Email:

naomi@briggsandjones.co.uk

Location:

Woodhouse Road,
Sheffield
Renfrewshire
s1 2dd

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Briggs and Jones 5 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice products but rubbish customer service. Very long wait time for delivery with no communication from the company except when I emailed them (though they did reply relatively quickly when I messaged). Only ended up getting the products delivered after several times of emailing asking for confirmation. Several times they said they would get back to us with a delivery confirmation "tomorrow" and did not until I chased again, sometimes weeks later. Ordered in April, got the table and most of the chairs end of July, two chairs missing, and still not delivered by November. Customer service person answering emails pleasant and apologetic, but it really isn't acceptable to have to constantly chase a delivery, it should be up to the company to provide a delivery estimate/date and contact the customer if there is a delay.”

Helpful Report

Posted 2 years ago

Thank you for your review. Yes I agree that the time it has taken for the remaining two chairs has been excessive. After checking them 2 of them did not pass quality checks and we would not want to deliver anything to you in less than good condition which is why they were held back and replacements ordered. We will have them with you as soon as we can.

Posted 2 years ago

Briggs and Jones is rated 4.0 based on 76 reviews