Briggs and Jones Reviews

Name: Briggs and Jones
Address: Woodhouse Road, Sheffield, Renfrewshire
Rating: 3.95

4.0 Rating 76 Reviews

74 %

of reviewers recommend Briggs and Jones

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Phone:

03338801239

Email:

naomi@briggsandjones.co.uk

Location:

Woodhouse Road,
Sheffield
Renfrewshire
s1 2dd

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Briggs and Jones 5 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BROKEN, Unreliable, Poor customer Service and customer care I'm having a very poor experience with this company today is 06/09/2022 and I ordered a TV Unit on 17/6/22. on Arrival not only was it poorly packaged but damaged inside. I have been promised a replacement after numerous attempts to get in touch with them, the customer service is poor, and I find them unreliable. I will NOT be using them again for anything.”

Helpful Report

Posted 1 year ago

Dear Shaz, thank you for your review. You received your unit promptly however the top was broken on arrival. A replacement was arranged and organised, we appreciate that the situation was very annoying because that was broken too. The damage was created in transit, had the part no been damaged in transit your order would've been completed in a timely manner. You requested a refund instead which was actioned immediately on request. An embarrassing situation for us to be in also when items get damaged in transit and we are sorry that things did not work out on that occasion.

Posted 1 year ago

“We have ordered a table with them on th 10th of July because we knew delivery can take UP TO 6 weeks. Fair. But then closer to the date we got an email saying it should be ready by the end of August, which is a slight delay, but ok we were willing to wait a bit further. Mind you we moved to a new house and are without a dining table for a while eating standing like some farm animals. Its now September, so we asked for an update to see whats up, and we got told that theres an issue with the production and the table wont be finished until the 19th, and should receive it by the 31st of September. At this point we had enough and cancelled our order. What is this a furniture store or a Kickstarter project? You should have tables at the ready, not figuring out how to build one when customers order!”

Helpful Report

Posted 1 year ago

Thank you for your comments. The table was not released as expected as it did not pass the quality checks and some elements needed to be reproduced. This is not cause for a negative review, it would be unsatisfactory if we or the manufacturer tried to deliver to you in a sub standard condition. Our main objective is to provide customers with amazing furniture. The 6 weeks advised is a guideline and is usually quite accurate however no one can predict what might crop up along the way and any issues are dealt with when they arrive. Unfortunately not a pleasant customer to deal with and not respectful of the fact that the table was not released due to not passing quality checks. Instead of receiving a thank you for having their best interests at heart and choosing not to accept or deliver something that may not be up to standard instead they cancel and leave a negative review. The customer knew at the point of ordering that the table was made to order, not all furniture has to be ready built. If they were looking for a cheaply made ready stocked table this could have easily been sourced elsewhere, care is taken when building the tables which is why they are not released if the finish is anything less than pristine.

Posted 1 year ago

“I am extremely disappointed with my purchase, after taking the 4 hour round trip journey to Sheffield, to check out the furniture quality and seeing that it was good in their branch, I placed an order online. I paid extra to have the two units built up, so everything would be perfect, but when the goods arrived, granted they were well packaged and handled well on delivery, once opening them we found that not ONE of the eight doors on the units was in line/straight, every one of them hit each other at either the top or bottom which eventually would damage the units, this I'm hoping to be able to rectify myself (although I shouldn't have too), but the most annoying thing was the backing on both of the units is flapping about and in the middle, it bows out about 2 inches, no idea what I'm going to do with those! How they could let these units leave in this state is totally beyond me and definitely not good workmanship. The annoying thing is that you have to pay upfront. When I went to the branch that was one of the main things I looked for. I am not a person to complain about every little thing, but these units cost just under £1400 and I expected them to be of a good standard especially paying EXTRA to have them built. Initially, I received a phone call on the day of delivery from Naomi asking if I would accept one of the units with a handle missing, and she said she would forward it, which I refused. Then she called back to say that she had taken a handle off someone else's order and put it on mine. Whilst the delivery was on time, the courier was complaining about the cost to me, he could not speak very good English so he was hard to understand but I finally understood that he was not happy with the size of the units and the cost he had charged, I told him that he had to deal with Briggs and Jones if he had an issue, as it was nothing to do with me. Something that I was excited about has now been tarnished. The best result for me right now would be for Briggs and Jones to reimburse me for the assembly and I could get someone in to hopefully put it all right.”

Helpful Report

Posted 1 year ago

Dear Shelley Thank you for your review which I am very disappointed to see that after bending over backwards to ensure you received your unit on time without issue that you have left a negative review. There was a handle short and I found a solution to ensure that you could receive yours complete and on time, in fact we were ahead of schedule. Before ordering I did advise that the unit will be built up and that occasionally during transit as the unit travels it can cause misalignment as the units are rocking during transit. This can be adjusted in seconds by tightening the screw and customers do this happily and easily without issue. I am also extremely sorry and disappointed to see that instead of contacting us directly about the issue and asking us for a solution you have posted this review without giving us the opportunity to rectify things or maybe offer a partial refund of the assembly costs. This is not a very nice way of going about things and not a pleasant way to treat us as the units themselves are gorgeous, the misalignment has been caused as the unit rocks in transit. I understand that the units have misaligned and this is annoying however no mention of the great customer service you received and regular updates until you received your order. What is also disappointing is that you have given false information regarding your order as it was around £1,000. Based on the way you have acted I am unsure if this is an accident or intentional in order to be misleading. Very disappointing indeed bordering appalled to be treat in this manner.

Posted 1 year ago

“Absolutely brilliant service and item. Would definitely use the company again.”

Helpful Report

Posted 1 year ago

Thank you for your review and we are delighted you are happy as this is what makes our job rewarding, we wish you had left your name so we could also thank you personally by email.

Posted 1 year ago

“Good Afternoon. We have received the gloss black TV cabinet in perfect condition last Week . It looks fantastic and worth the wait, perfect for our 65” TV. All the best”

Helpful Report

Posted 1 year ago

“Awful products and poor customer service. We paid £500 for a table from here and it turned up randomly a week later- we had no idea it was being delivered on that day and the driver said that if we would not have been home, it would have been sent back to London. When it turned up the base was badly damaged- every corner had paint missing. We got in touch with the company and they said they would send a replacement but we would have to dispose of the damaged base ourselves. It took them 6 weeks to send out a new base following several more emails ( which were ignored) and phone calls. When I did eventually get to speak to someone, they had the part in stock and had to instruct a different company to deliver. Not once was any money deducted from the order for the inconvenience. Do not waste your hard earned money on this company.”

Helpful Report

Posted 2 years ago

Dear Charlotte Thank you for your review. Your table is now complete and you are happy with your purchase. We agree that the courier service was not very good and selected an alternative courier to perform the delivery of the replacement base. It is unfortunate that the original base was damaged in transit. When the part you needed came back into stock it was dispatched to you immediately and sorry that there was a delay with it being dispatched. Everything is now as it should be and you can enjoy your purchase.

Posted 2 years ago

“I ordered a dining table on 16 June 2021 and was advised there was a 6 week delay due to covid, I agreed to this and continued to wait. It has now been 12 weeks with no further confirmation as to when the delivery will be able to be completed, if at all. It’s a shame because Briggs and Jones has such nice looking and quality furniture, but wait times are ridiculous - you will be waiting indefinitely. Not recommended if you are ordering for an empty apartment like me.”

Helpful Report

Posted 2 years ago

Dear customer, please contact us with your order information. We have checked our records and do not have any outstanding table deliveries from this date ( 16th June), all have been fulfilled we have also not received any emails from any customers requesting an update on delivery for any orders over this date. There has been delays accross the board and we do our best to keep customers updated, as soon as we have an update we update. There has been extended delays on some items and we have sincerely appreciated our customers faith and patience on the matter as we plug on through these testing times. Even stores are having issues re stocking their shelves, we are doing the best we can to turn orders around, not all items are affected. If you could supply your order number we can look into this for you as there is nothing outstanding for the 16th.

Posted 2 years ago

Briggs and Jones is rated 4.0 based on 76 reviews