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“I actually worked for them and you see the Scottish Water connection huige luxury offices, the reality the wages is really bad there. A guy who is top performer for years in sales less than 30k per year. The management are get on with it (Especially the commercial manager Asim, and when you do compalin the meeting is a puppet meeting not even addressing the issues suport for senior management and thats it.”
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“Paid my final bill on 30th of May £789.75 and on 3rd of June got a threatening text saying I hadn't paid the bill I rang them telling them when it was paid and they told me to wait till the following Friday to see if it went through even though I had paid by bank transfer unbelievably one hour later I got a threatening automated call I spoke to a man who couldn't find my account and put me on hold and left me for 21 minutes so I ended the call total armatures who couldn't run a bath”
“One cockup after another
One cockup after another. Shambolic
Business address and they have never read the meter at the business address. Keep billing thousands of £ reading the main meter and charging my business for the landlords 3 bed flat above which he lets to students. trying to sort for number of years now. Disgraceful”
“Paid my bill and then was harassed for weeks chasing payment. Sent proof of payment and emails, calls and texts stopped for a few days. Emailed customer services who advised these were automated emails, calls and texts and would put a hold on my account until they resolved this their end. Within days this all started up again. Really unprofessional company where the left hand does not talk to the right hand.”
“It;s not often I write reviews, this is awful company. Customer service is zero. Any issues or faults takes years to deal with and at times their business is not accessible. The bills are incorrect and I am so frustrated and looking to change company. You can find another commercial water supplier, they are not only company. I hope it helps others to avoid this company.”
“Business Stream should, in all honesty, change their name to Incompetent Stream. This company took over a whole load of Southern Water's commercial customers without any notice being given by Southern Water, by the way, and immediately the nonsense began, five envelopes, five letters, credit note, cancel the credit note, credit note... you get the picture. Customer Services said they 'had' to send them out.
Move on a few months and a bill three times the size of the usual one. This is strongly contested and - ready for this? the information came back that no meter reading had been taken for 12 months, so they worked on estimated bills and then when they had a reading realised it was all wrong. The meter is right outside the shop window. Not exactly a million miles away.
They are slow to respond to queries, tetchy if you ask again why things have gone wrong and finally end up saying 'it is what it is' wrapped up in commercial claptrap. I have said many times, I wish I could return to Southern Water, but it isn't possible. We're stuck with this idiotic company. No way has my current complaint been resolved in three days. Try three weeks and counting.
You can't get away from them if your water company wants a fast profit and sells off a batch of commercial customers. Just sit back and wait for the problems...”
