Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,565 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 18th January 2026

320

Anonymous

Anonymous // 01/01/2019

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English

“Quality as always, only upgraded because I could not get my last citizen watch serviced any more as parts were no longer available.”

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Posted 2 years ago

“Very professional and helpful, the usual high standards.”

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Posted 2 years ago

“Good service.”

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Posted 2 years ago

“The service was smooth and efficient. It met expectations.”

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Posted 2 years ago

“Quality,handsome,value for money”

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Posted 2 years ago

“A timeless design classic, highlighted by its clear face and crafted with an elegant contrasting design pattern. A watch which always gain admiring looks and compliments.”

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Posted 2 years ago

“Excellent....”

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Posted 2 years ago

“At least it doesn't need charging very day like some I have had brilliant watch”

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Posted 2 years ago

“Brilliant looking watch. Feels solid and heavy. I like the screen and is very visible. The functions of the watch are good for my daily use and I am very happy with it as well as the battery lasting easily a week with a lot of movement. Most of my app’s notifications show on the watch from iPhone. The only reason not 5 stars is that the step mileage is incorrect. The steps are correct only the conversion from steps to mileage is very inaccurate. Very happy with watch and wear it everyday. Only feature missing is not being able to pay with the watch like I do with my Apple Watch.”

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Posted 2 years ago

“Great watch, great quality, great price. Arrived very fast. Very happy with my purchase.”

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Posted 2 years ago

“I am very pleased with my new CZ. High quality finish. Easy to use. Pretty user friendly App and it looks so much more than my Apple Watch.”

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Posted 2 years ago

“Service from Citizen Watch UK, from purchasing a new watch to having an existing one serviced is excellent, delivery's are very prompt.”

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Posted 2 years ago

“Great service, great products, love the Eco-Drive watches. Very pleased, with order/delivery process, no problems.”

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Posted 2 years ago

“First class service. watch arrived promptly and in perfect condition. Incidentally, I deliberately used citizen uk to buy this watch because even though I saw it on Amazon for cheaper, when looking closely, the colour of the strap arms on Amazon was silver, whereas on the Citizen offical sites it was gold and I preferred the gold and so didn't trust the Amazon version of the watch. So I feel confident I've got a real citizen watch instead of some forgery.”

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Posted 2 years ago

“We have two in the family - build quality is excellent, and Citizen keep in touch. Feel like a valued customer!”

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Posted 2 years ago

“Fast efficient service.”

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Posted 2 years ago

“Very good watch well made. fast delivery.”

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Posted 2 years ago

“Excellent quality and the Eco drive system is second to none. Fantastic.”

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Posted 2 years ago

“Love watch just cannot connect it to phone so not happy”

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Posted 2 years ago

Thank you so much, Gary, for taking the time to provide feedback on your experience with CZ SMART HYBRID. We sincerely apologise that you are unable to connect to your phone, if you would like to contact our Service Department at service@citizenwatch.co.uk, the team will be able to assist you with this issue. Thank you again for your feedback.

Posted 2 years ago

“I bought this watch as its uncomplicated easily read dial was close to my last watch, but with the bonus of a solar-powered movement. My only gripe is that the instructions on how to set the day and date are not at all clear in that you have to start with the watch set to the day before, then wind on to the required day/date and time (AM or PM)”

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Posted 2 years ago

Citizen Watch UK is rated 4.8 based on 1,565 reviews