Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,565 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 18th January 2026

320

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I cannot make data appear as in the picture below even though it appears in the watch picture on my phone.”

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Posted 2 years ago

Thank you so much, Richard, for taking the time to provide feedback on your experience with CZ SMART HYBRID. We apologise for the difficulty you are experiencing with the watch and we understand how frustrating this can be. If you would like to contact our Service Department at service@citizenwatch.co.uk, the team will be able to assist you with this issue. Thank you again for your feedback.

Posted 2 years ago

“Love it. Simple, classic design, just the right size and weight and love ecodrive.”

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Posted 2 years ago

“Fast delivery, well packaged happy to use again”

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Posted 2 years ago

“Great company. They make top-quality watches with excellent build quality and great design.”

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Posted 2 years ago

“Like the watch, wish the strap was the other way round. Good watch tho”

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Posted 2 years ago

“I love this watch, the orange dial and blue strap make a fantastic combination. Lovely to wear and been in and out the pool constantly with it. No need to worry about batteries, love the Eco Drive. One of the several citizens watches I have and love them all.”

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Posted 2 years ago

“I wanted a ‘Holiday Watch’, having had a bad experience with a Fitbit ( wasn’t waterproof). I wanted something that didn’t need charging, was waterproof, and didn’t cost the earth. I really like the colourway of this watch, price was relatively cheap for a dive watch, and it has performed admirably, exactly as I needed it to. Perfect for my needs.”

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Posted 2 years ago

“Reasonably priced. Good service.”

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Posted 2 years ago

“Excellent watch but let down by the complicated process to remove links.”

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Posted 2 years ago

“Express shipment. Cannot fault the whole process from selecting the watch you like up to delivery.”

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Posted 2 years ago

“Nice watch but the clasp isn’t very good it keeps opening”

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Posted 2 years ago

Thank you, David, for the nice 4-star review! We are glad you like your Citizen Watch. We apologise that the clasp keeps opening. If you would like to contact our Customer Support Team at support@citizenwatch.co.uk, the team will be able to assist with this issue.

Posted 2 years ago

“Bought for and appreciated by my wife for an 80th birthday present. She appears to love the watch but it is a little loose fitting and I cannot easily remove any links. I wondered if the strap can be shortened of do I need to purchase a shorter one from the manufacturer. I haven't had time to visit a citizen dealer yet, but can any local citizen dealer help since I purchased directly from citizen online? In all other respects the watch looks beautiful, keeps accurate time, is much appreciated, and should be easily managed by the convenient daylight charging system system. The guarantee period of 5 years is an extra comfort to us.”

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Posted 2 years ago

Thank you for your 5-star rating of Citizen Watch UK, Malcolm! We are glad to hear that your wife loves her special 80th birthday present. As you mention, if the watch is a little loose fitting we recommend visiting a local Citizen dealer - they can help you with shortening the bracelet - https://www.citizenwatch.co.uk/store-locator/. Alternatively, if you would like to email our Customer Support Team at support@citizensupport.co.uk, we would be happy to arrange a return and organise a bracelet alternation free of charge. Thanks again for your review! Thank you for choosing Citizen Watch UK and your wonderful review!

Posted 2 years ago

“Very pleased with this smartwatch,not surprised as i already have uther citizen watches”

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Posted 2 years ago

“The watch is beautiful, and high quality, like all Citizen watches, but the all-metal one, was too heavy, and a bit uncomfortable to wear.”

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Posted 2 years ago

“Stylish, functional and higher quality than the price would lead you to believe. Love Eco-Drive - no batteries, no winding. This is my second. First lasted over 10 years.”

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Posted 2 years ago

“simple quick secure shopping, all as it should be for a big brand like this! Even more pictures and in depth details of the watches would be a plus.”

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Posted 2 years ago

“What's not to like, everything is so straight forward and simple and the watch is just what I've been looking for, you definitely get a lot of watch for your money.”

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Posted 2 years ago

“A distinctive Citizen Promaster so I was willing to pay full RRP, we'll see how the gold coating holds up, with a very striking but stiff strap. Simpl cardboard packaging and not the impressive SCUBA tank, which some (American Market?) seem to get; so that was a little disappointing. Very summery, fun watch with impressive build and specifications.”

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Posted 2 years ago

“Really pleased with my purchase the clock face is easy to read with maturing eyes Smart looking too with no batteries to worry about highly recommend this citizen watch UK retailer”

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Posted 2 years ago

“I'm really pleased with my new watch, it's now my favourite, and the one I wear most days.”

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Posted 2 years ago

Citizen Watch UK is rated 4.8 based on 1,565 reviews