Citizen Watch UK Reviews

Name: Citizen Watch UK
Address: Citizen House, 7 Ashville Way, Berkshire, Wokingham
Rating: 4.78

4.8 Rating 1,556 Reviews

95 %

of reviewers recommend Citizen Watch UK

About Citizen Watch UK:

Citizen, a trusted name and brand leader in the watch industry for over 100 years, is known the world over for its uncompromising values: technical precision, innovative mindset, quality craftsmanship and design excellence. The first to create quartz crystal and titanium timepieces, Citizen was also an early pioneer in advocating for the environment, launching the first light-powered watches with proprietary Eco-Drive technology in 1976, thus adding eco-mindful as a core value.

Citizen takes a forward-thinking, socially responsible and inclusive world view: creating quality timepieces at superior value for all citizens of the world to enjoy every minute of their time. And our deep-rooted respect for self-development guides our corporate philosophy: Better Starts Now. Whether it’s creating a better product, a better customer experience, a better planet, Citizen embraces opportunity and growth.

Visit Website

Phone:

0118 989 0333

Email:

support@citizenwatch.co.uk

Location:

Citizen House,
7 Ashville Way,
Berkshire
Wokingham
RG41 2PL

Citizen Watch UK 5 star review on 14th January 2026

317

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great experience, amazing watches and good customer service. The warranties and user manuals really add to the confidence I have in the company.”

Helpful Report

Posted 1 year ago

“I was after another Citizen and saw an Atessa on E Bay. The thought of a fake worried me, especially from overseas. I had a visit to Citizen Watch UK and came across a " just released " model of an Atessa that looked gorgeous for just slightly more than the one i looked at originally. The fact that it would be GENUINE and the 10% off offer for just signing up to their newsletter, tipped the scales for me and I bought it there and then !”

Citizen Watch UK 5 star review on 30th September 2024

Helpful Report

Posted 1 year ago

“Treated myself to a daily watch to commemorate getting married. With it being Titanium, it's super light; I don't even notice it's there or worry about damaging it. Eco-drive means I won't need to change batteries for years; it keeps time accurately and the day/date for when I forget the date.”

Helpful Report

Posted 1 year ago

“I was looking at citizen to pick my first watch Had loads of choices of watches to choose from such a clear site and the amount of help needed was amazing. Now wearing it to a wedding next week 😁”

Helpful Report

Posted 1 year ago

“Love this watch. The two tone strap goes with any jewellery and it’s perfect for everyday, not flashy, trendy or gaudy but the larger face does look modern. A classic I’ll wear daily.”

Helpful Report

Posted 1 year ago

“Easy to use website, great pictures that accurately reflect the product and fantastic service when ordering”

Helpful Report

Posted 1 year ago

“The purchasing through Citizen was great, no issues at all. Dealing with support, however, was a different story. Watch arrived with a very loud rattle from inside the case. Contacted support via online chat and was told I could send it in for adjustment and directing me to servicing and repair. I thought this was odd, as a brand new purchase, same day as delivery. I went to the website to return for a refund instead, and this wasn't working. Went back to support, who said I should "negotiate with the dealer I bought it from" - I replied by saying it was them and never heard back. Had to start another ticket before I could return it. Now waiting for my money back - I'd buy from an authorised dealer next time, if there is a next time.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave a review on your recent purchase. We sincerley apologise that you have encountered a negative experience. To ensure we can assit you further in this matter, a member of our Support Team have been in contact. We hope to hear from you soon.

Posted 1 year ago

“EXCELLENT WATCH AND SERVICE”

Helpful Report

Posted 1 year ago

“A great range of watches with a website that was easy to navigate. Delivery was quick with excellent communication throughout the process including emails containing links to the operating instructions of the watch. I was very pleased with the service provided by Citizen Watch UK.”

Helpful Report

Posted 1 year ago

“Very nice product, good quality”

Helpful Report

Posted 1 year ago

“After a fair amount of research, I purchased Citizen Pro Master Divers Automatic watch which claims to be waterproof for up to 200 meters. I looked at many makes and models and finally decided on this model as it was exactly what I wanted. In addition, Citizen is one the only manufacturers that offers such a long warranty period. Perhaps this is because they are confident about their product. Also being a Japanese make gave me even more comfort. I needed some additional info and found their Customer Service extremely prompt and efficient to provide me the required information. After purchase also contacted them again to assist me on registering my warranty and was handled by them with lots of care and compassion. The time piece looks excellent on my wrist and have received very positive comments from my family and friends. So far, I am very happy with my purchase and also have a comfort that I if I have any issues with this lovely and beautiful time piece, I shall be handled with care and compassion. Excellent Client Delivery and Customer Service and Care is very important to me and am more than confident that I shall receive all such from Citizen.”

Helpful Report

Posted 1 year ago

“Bought my gorgeous new watch for a great price and it was delivered in a couple of days. This is my third Citizen watch and they have all been great quality.”

Helpful Report

Posted 1 year ago

“Easy to use website loads of selection. Super happy with the product I bought.”

Helpful Report

Posted 1 year ago

“Free delivery and returns, prompt delivery.....what more do you need? I ordered, the watch arrived 2 days later......fantastic service Thank-you Citizen”

Helpful Report

Posted 1 year ago

“Great service and a great watch delivered very quickly. I will be buying more great watches from Citizen.”

Helpful Report

Posted 1 year ago

“Good quality product at a good price and effective and timely delivery. What more can I say.”

Helpful Report

Posted 1 year ago

“I am very happy with my new Citzen, watch. I had lunch with my family last Saturday, they all appreciate a good watch. It went down very well with them, although several of them said that it looked very similar to my current watch,a Tudor Pelagos. I thought the watch was well priced before the £90 discount, with the discount applied, it was difficult to say no, so I didn't. Good service, good watch, happy customer, thank you.”

Helpful Report

Posted 1 year ago

“I love my new Citizen apart from that it is not easy to see in the dark.I now use 2 Citizen watches and my old one is much better to see.”

Helpful Report

Posted 1 year ago

“Great watch, looks exceptional. arrived promply after ordering. Took it to local Citizen dealer to get the bracelet sized, they were pleased to help. Setup was easy once i worked out the instructions because they covered more than one model.”

Helpful Report

Posted 1 year ago

“Very nice classic looking watch and quite elegant for office and formal wear. I recommend it and it was a very reasonable price and great value for the specification on offer.”

Helpful Report

Posted 1 year ago

Citizen Watch UK is rated 4.8 based on 1,556 reviews