“The eye test itself was excellent. Thorough, informative, professional, interesting., individual and very focussed on me.
After that it was a huge disappointment. No longer focussed on my requirements. More about how much money I could be persuaded to spend.. Interesting that the amount I would have to pay was given as a total with the individual costs rushed through verbally. It would have been far better to have a written and itemised bill which could be questioned. I was 'amused' to have to question if the total included the extra £25 for my comprehensive test. It didn't and was the one part I was more than happy to pay. The question of whether I wanted to pay the full amount owing then or only half should have been the other way around. Overall, apart from the eye test, thus was very disappointing. I write this as requested, before I receive my glasses back.”
