“Can't find anything to complain about; I've tried but annoyed that I can't! Maybe I'll be able to redeem myself next time!
Everything was fine thanks.
Collected specs last Saturday and forgot to leave biccies which I had with me, for the biscuit tin. Just been down to hand them in, .............. place in darkness with locked door!
x.”
“Very welcoming and excellent optometrist. However, disappointed that they do not offer a range of glasses that are more reasonable rather than high end. It is surely an opportunity missed.”
“Staff were welcoming when I arrived. I thought the optician Sarah was excellent. She made me feel relaxed, asked key questions and explained everything clearly. I would say it was by far the best eye examination I have had. I think it would have been better if I had been given the option to return at a different time to choose my frames. My eyes are very sensitive and although Sarah gave me weaker drops I struggled to see clearly & felt my concentration wasn’t good. The coffee was much appreciated. My preference is for simple styles and I felt the choice was very limited. When choosing the frames I wasn’t made aware of the price & had to ask for lens prices to be read to me. I felt the total cost was expensive as I usually have about 4 pairs in different locations. I would also have preferred to have someone with me to help me in my choice. I will be more prepared next time.”
“This was my first visit to Clelland & Boyd and received a warm welcome along with the offer of a hot/cold drink. I had a full eye examination and everything was explained clearly and concisely. I have never experienced such a deep discussion over choosing frames and really appreciated it. There is such a wide choice of bright colours and shapes which is fantastic. I also didn’t feel pressured into choosing the most expensive or made to feel bad for going for less expensive frames and lenses. The whole experience was really positive and would recommend.”
“My first visit to an opticians - and received a very thorough check and test.
I had no idea of the cost of lenses and frames - so that was my biggest shock of the day.
Having no prior experience of what to expect - I have to go back for more testing - this time with pupils dilated, so no driving to / from the opticians on that day!
I think I need to speak to friends who wear glasses all the time to find out if my experience was any different to what they are accustomed to - I certainly believe I was thoroughly checked out. The front office staff were considerate, and welcoming.
All in all - a good experience”
