“The purchaser of my property is using this company. No communication since 5th May and when my solicitor chased they denied they had refieved the email . Even though the email is correct. I was warned away from this company and I'm glad I did. The issue now is the buyer did.... poor communication further enhances the pressures of moving house. Sort yourselves out and think about how you resolve your communication issues....”
“Pretty awful 'sausage factory' legal firm (in my opinion)
Our case handler was obviously pretty inexperienced and wasted a lot of time. One example is that we were put through a CREDAS (money laundering) check, which took a week and was completely unnecessary. We were eventually told (by them) that we could have paid our current lender direct and avoided the whole thing. I estimate we lost about £500 because we slipped off our fixed rate while they dithered.
Also, they do checks etc one after the other, when they could be doing them together. Complete waste of time.
Never had an experience like this with a conveyancer before.
Not recommended at all.”
“The service at Conveyancing Direct has been absolutely fantastic throughout the purchase of a new BTL property. My brother who has a large portfolio of properties has always used CD and recommended them highly. Our case handler, Chris Prucharski was so approachable and always on hand to answer any questions or concerns I had especially given there had been very long delays from the lender side due to Covid, however Chris regularly kept in touch to keep me informed of progress and done his utmost to ensure the process was as seamless as possible. The degree of professionalism, helpfulness and effectiveness was outstanding. I would without question recommend and use them myself again in the future!
The fees were low and the service was high. Thanks again”
“Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place.
Very poor care of the customer, they don't seem to care.
Will definitely not use this company again and will not recommend to anyone.”
“Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place.
Very poor care of the customer, they don't seem to care.
Will definitely not use this company again and will not recommend to anyone.”
“Stay away! As a first time buyer i had questions, and my case handler didn't answer them first time, i had to repeatedly email the same question asking. The case handler also spoke over me whilst i was on the phone with her. Not very organised or helpful at all. Surprised we completed within the timescales!”
