“Costco Thurmaston in leicester, bought TCL tv 50 inches that stopped working due to screen problem, still in the 90 days return.
Manager refused to return saying it damaged and my home insurance shall cover it not Costco. Took the tv off it’s packages and showed her there is no damage no denture it is a fault and she insisted that it’s a damage and refused return so money after a month went down the drain.
I am a member since 2011 (started Watford warehouse)what happened the management is really bad .”
“My wife and I visited the Costco warehouse in Sheffield.
I am a person who, due to impairment / disability, is exempted under government regulations from wearing a face covering in indoor settings and on public transport. However upon entering the store I was confronted by a member of staff and told that the company’s policy was that customers failing to wear a face-covering were to be refused admission to the store, regardless of the government’s clearly publicised exhortations to traders to be mindful and respectful of circumstances in which customers have approved exemption. Despite my protestations and presenting my exemption card, I was treated boorishly and humiliatingly in being escorted out of the store.
This exclusion is an act of gross discrimination against disabled people and, as well as being disrespectful of customers’ circumstances and exhibiting Costco’s ingrained and institutionalized prejudice against people of disability, is a clear breach of the Equality Act 2010.
Having been a Costco customer over many years, I am frankly disgusted by their misogynistic hatred and rudeness towards customers whose physical difficulties prevent them from complying with their perverse and unreasonable prejudice. Such a deliberate policy can only be based on a considered disregard for Article 14 of the Human Rights Act 1998, and I therefore had no alternative but to refer their actions to the Equality and Human Rights Commission and, since such mindless contempt for human convention constitutes hate crime, have duly reported the incident to South Yorkshire Police.”
“Utterly shameful company and customer service.
Bought a 75'' samsung tv from the chingford branch yesterday and upon unboxing the tv and set up. We noticed a bunch of dead pixels in the top right corner. To the point we repacked the tv and off we went back to costco at 7pm. We got there for 7.30pm to find that they have closed early when on google it states they close at 8:30pm.
Anyway today in the morning i called costco customer service and spoke to a lady that told me to bring it in to the chingford branch for a refund as they don't do exchanges. Already that was rather annoying as lugging this TV around is a pain and we would have liked a exhcnage for a working model instead but hey ho.
Got there and they made us take the TV out to see the dead pixels. The guy at the desk said that it's not dead pixels but it's the protective film. So him and his college had a go at taking it off but realised that it wasent protective film. They then told me that it was the polarization film that has come off. How do you expect to pay £1000 for a TV and have this issue right out the box? It's ridiculous but wait there's more insanity.
One of the managers now comes over as they have to approve it us to get a refund and guess what? She didn't approve it because she said that the TV was covered from all corners and therefor it didn't happen at there warehouse. Simply put she's saying that after taking it out of the box we managed to peel away the poliriation film from a TV......it's terrible behaviour however she told us to contact concierge as they will need to give approval for the refund. We called them in store using the Costco phone and one of the lady's working there was on the phone to them. Next thing you know the calls on hold and we are waiting there for nearly an hour. My dad and me decided to atleast pack the TV back up to protect from anything else and then decided to leave and call from home.
Not being aware of what scam was actually taking place. On my arrival home I imidietly called Costco consiwrge who asked why I was calling. I told him what has happened and I have been told to call them from the manager at Costco chingford.
This is the kicker here guys......
The guy from Costco consierge said that the reason why they made me contact consierge is so that they can give me the bad news instead of doing it in store. I am still in shock that a company I once thought was completely trustable and recommended so so many people would stoop to this level of terrible service and use cheap tricks to avoid situations in store.
This review will be posted everywhere for everyone to see and please everyone. Don't buy any electronics from costco.
The worst part, the TV comes with 5 years warranty......clearly not with Costco.”
“Having never taken a day off during this period of total hysteria, I've been to Cheshire Oaks, Trafford Centre, every supermarket, DIY store, etc, always using common sense and following good hygiene. Who knew that was the way to live?
Costco has set a new precedent for C19 madness. They have managed to sidestep the government's mask exemption rule by making you wear a face visor, proven to be of zero use whatsoever in scientific tests. FACT!
I'm a trade member at Costco paying over the odds to gain access 1 hour earlier before the Individual members show up. During this period of madness, I've been made to queue behind the Individuals of hundreds that they let in an hour earlier.
But now they are discriminating, by making me purchase (total waste of money) and wear a face visor. This is NOT following government guidelines. I don't have to, nor don't want to wear a face-covering of any type Costco. You're a disgrace.”
“Ordered a set of 4 tyres on Black Friday which turned out to be not safe for my car which Costco staff didn't inform me until I turned up for an appointment. By that time I have already wasted my time to travel there, being turned down and missed all Black Friday deals. FYI the Goodyear tyres that I ordered were correct size, speed & load rating for my car.
If you search for Costco UK reviews, their customer care is also utterly useless, they only respond to positive feedback basically ignore all negative feedback from what I can see.
When I turned up for the appointment I was told by the staff member that these tyres are runflat which means not safe/suitable to be fitted on my car. I must point out that these tyres are actually recommended to me on Costco Website!!!
I filed a complaint however the customer care basically denying all responsibility and insisted that it was my own responsibility to make sure the tyres are suitable. Overall a series of incidents has caused me to miss out on all Black Friday deals. Basically Costco was saying they only supply tyres but it is their customer's responsibility to make sure the tyres are correct / safe for their cars and will not compensate me.
I regret that I wanted to save a bit of money and went for Costco to get these premium tyres. I should have read the internet reviews and went for a proper tyre shop.”
“I have been a member for thirty five years. Now noticed the prices on TV'S are higher in Costco. I point this out to Anthony in Croydon store. He came across rude. Who pays 100.00 over the odds. Where has excellence in customer service? I was told the tv at curry's.”
“Always competitively priced, excellent customer service, always feels customer focused and makes you feel appreciated, excellent guarantees, far batter than those electrical resellers that start with a D and have an X in it who seem to only want to get as much money from you as possible without wanting to have any sort of relationship.”
“Due to the pandemic, it took Costco a month to get their act together with on-line shopping & delivery. No confirmation of a purchases, meats delivered at room temperature, a box of nine ordered was delivered as a bag of six, bread shelf life is questionable, receptionist with a 'who me care' attitude, but to their credit, probably because I was continuously in their face, I was given refunds or credits. That's typically not the way I like doing business.”
“we placed an online order, the following day we received an email informing us when the item would be delivered and they were as good as their word with our purchase delivered on the day stated, with a pleasant, helpful and easy delivery team.”
“Ordered a fridge freezer which I had to wait in for delivery of. Standard stuff. When it arrived the driver refused to take my old one as he didn’t have room!!! He didn’t want it in his van because it would be in the way. I had paid for scraping. So Costco arranged for another crew to pick it up the next day. Another wait. The new fridge was then faulty but customer service said the replacement couldn’t come the next day with the scrapping crew because there would not be room. This didn’t make any sense as all vans had room!! They were taking my old one so room wasn’t an issue. So a third day wait has to be done but not for 5 days!! Meaning I had to ask my neighbour to store my frozen goods. No compensation for my time or the inconvenience was offered. They could of at least refunded my extra scrapping cost. Poor customer service. I won’t be buying online appliances from them again or recommending friend do.”
“Setup and online only account with a Northern Ireland Address with no issues. Reda through the terms and condiditions of membership and saqw they deliver to all of the UK.
Placed and order with no issues from same address ensuring I wasnt on the listed exlusion postcodes.
Got an email from a very curt agent saying i needed a "mainland" address or cancel my order. I pointed out this was a devisive term but she continued to use it. When i asked her to clarify the issue she sent me the exact clause that showed thgey delivered to all the UK.
She then stated Costcos policy has always to only deliver to Mainland UK, in spite of there T&Cs. She then canceled my order without clarifying the issue never mind allowing me to arrage any alternative.
Very poor that such a large company would lie on their publishged Terms or allow there Agents to lie to customers and behave in such a bigoted way.
I've accepted by now that there is a "tax" for living in Northern Ireland, but when i have carefully ensured im compliant and the company allows an account to be setup and order to be placed its a different matter.
Still witing for my money to be released and for them to stop sending me 2 mailshots a day that i cant order anything from.”
“Really good quality products that make every trip worthwhile. Recently bought a washing machine and was pleasantly pleased that this model was a few hundred pounds cheaper than other retailers. Had the product within less days than advertised.”
“I was stunned when I tasted your new pre-cooked bacon. The previous product was aways a great joy, easy to open and close, and absolutely delicious. The new product, which I see was produced and assembled by Costco is in a package very difficult to open, and is even harder to close securely. I could live with that, but the flavor is objectionable, way too salty and not even a pleasant flavor. You should stick to your nice roast chicken and go back to the previous precooked bacon. Somebody up there seems to be immune to salt. Thank you.”
“the prices are always competitive, and if I change my mind or the item is faulty for a long period after the purchase Costco will refund or replace without a moments problem.”
