“I am quite disappointed, take an issue with the way costco store supervisor Riya behaved when we raised the issue of double charged transaction with her on 14/10/2022 at the Western International Park, Hayes Road Hayes
London
She was Rude and patronising and tried to teach us how banking works in our own bank account when we showed her our online bank account and double charged transactions.
Her misrepresentation that the money will not be debited from pending has caused us financial loss and I suspect Fraud by misrepresentation committed by Costco via their supervisor Riya.
On 17/10/2022, after 3 days, as the money was not returned, I had to go back to Costco store but there the Store Manager was even more condescending and sarcastic . This is clear indication that they do not intend to refund my money and is proof of purposeful fraud committed by CostCo and its staff. I have called many times and visited multiple times to no vail.
Your failure to act promptly to refund the money you took fraudulently from us further confirms our suspicions of Fraud and means that we have no other option but to resort to other means.
Therefore, we are now seeking our money back plus compensation for the overdraft charges and interest through legal means under Consumer Rights Act that includes but not limited to small claims court claim without Prejudice. I shall also report Costco to Police for Fraud through their supervisor and also report to Trading Standards of UK.
I am absolutely appalled by costco's refusal or lack of action to refund our money and their supervisor Riya, who was more occupied with telling my husband “Don’t Shout” when he was not shouting than concentrate on the issue. He was just explaining the situation. This was clearly to hide the fraud she was committing in collaboration with Costco.”
“Ordered a very expensive corner sofa online as you cannot order these for m the shop. I was happy to pay the price as I fell in love with the sofa. The delivery of the item was something of a story, but as they use a 3rd Party company for delivery I will leave that part alone. After about 2 weeks the left hand recliner felt like the springs had gone or something. It was sagging lower than the other 2 recliners. I thought I was going mad but my husband who also thinks I am mad confirmed it was saggy. I emailed customer services asking for them to replace the end recliner as it was sagging. They offered to have someone come out and repair it. I replied and kindly said thank you but no thank you. You don’t pay that much money for a new item and need to repair something that is meant to be in pristine condition. They ignored the email so I fired off a new email asking if anyone was going to respond. They responded to tell me that head office were looking into the issue. Waited again. And nothing till finally I reached out and said never mind I want a full refund. Then they stated we need to send someone to your house to inspect the sofa before we can collect and refund. I mean really. I said fine if that is your policy. She said someone will call you in 48 hours to set up an appointment. I waited. They called. The next appointment is the 31st of August. I am so angry and their customer service was so flippant about the whole situation. You expect great customer service and I must say I was seriously disappointed. I will never buy anything online again from Costco and will be telling all of my friends and family about this experience. And buy all means if Costco would like to contact me to fix the situation I am open to conversation.”
“Don’t buy from Costco online.Customer service is bad and they can’t even speak to their warehouse and have to e-mail them to ask where the order is. My ordered max 30 days, but they took longer than that, no communications, no updated for my ordered, I have to keep calling to check. In the end didn't sort out my ordered, I have to cancel it. shame.”
“Don’t buy from Costco online.Customer service fob you off and they can’t even speak to their warehouse and have to e-mail them to ask where the order is.It took me 10 days to receive my IPhone as they said DPD couldn’t find my address ….yet I get deliveries from them all the time.I wonder if the CEO would tolerate their appalling service, or perhaps it is franchised out as their service used to be 1st Class.Costco staff in store are excellent and so helpful.”
“Appalling customer service and two missing deliveries with the worst customer service I have come across .I am now asking trading Standards to look at their dishonest approach. I may have to consider legal action as writing, ringing and speaking to staff Makes no difference”
“All year I wait for costco mince pies to become available. Straight in there when they come in this year. I will never buy another mince pie from costco again. Yes the pastry was good the sponge lovely but I don't no were the mince meat went. There was the thinnest smear you had ever seen or not seen. Thinking it may of been just one batch tried again later on. No still the same. I have heard a number of people complaining. So sad gone is my yearly treat.”
“Terrible customer service from Lisa at the Costco Coventry Store.
Members of staff are rude and seem like they have had no customer service training. I have noticed a lot of the reviews mention the online costco.com team offer poor customer service, and the staff at the costco warehouse in Coventry are no different.
I sent a complaint email to customer_care_escalations who forwarded my email to Andy the Coventry Admin Manager. The reply I received seemed like a very pre-drafted generic response, no doubt as they have had previous complaints. My membership is due to run out this month and I will not be renewing any time soon.”
“Just now
AVOID AVOID AVOID you have been warned
AVOID AVOID AVOID you have been warned. Orded a T.V in black friday sale said 5 days after 8 days and two phone calls i could tell i was wasting my time so i cancelled the order. I was told i would get a refund in 24/48 hours and still waiting 2 weeks later. You will wait on hold for 30 minutes to get to speak with anyone and when you do they just fob you off saying they will contact the department will not transfer you to anyone else. I have contacted the fsa and they have 30 days by law. DO NOT BUY FROM THIS COMPANY.”
“Dont order from these clowns. Their delivery company tried to deliver on a day we werent in and hadnt arranged and then didnt redeliver. You cant contact the delivery company and you cant contact costco as their online chat is always a 1 hour plus queue and when you get near the front it cuts you off and says nobody is available, Got through once and they promised to come back to me and a week later they havent. Basically fraud!! Worst online service I have ever used.”
“I do a grocery shop every 3 months. Two days ago I filled my basket with 34 items that were in stock. I left my computer to get my credit card only to find upon my return that all of them items in my basket had been deleted and were not available at all on the site.
I contacted Aaron via webchat and he said there must have been a run on the items. Yes, Aaron - hundreds of people across the UK simultaneously purchased all the bay leaves and balsamic glaze you had in stock.
I am unimpressed.”
“Shopping in store is ok but shopping online is shambolic. Customer service is very very pooor or non existent. They lie when they say your order will be delivered in 5 working days. And if you complain they just cancel your order without any explanation. The worst company to shop online with.. avoid at any cost. Do not use Costco online services”
“Placed order on a Thursday with a delivery slot selected for the Monday. After phoning customer services 3 times and emailing still no news on my delivery. Are they told to lie about deliveries? Was meant to be contacted by email again but heard nothing. Would of given 0 stars if possible!!!!”
“I would give 0 stars for the delivery and the rubbish told to us by customer service, I will be canceling my 22 year old business membership, this is the worst Costco has ever been.”
“Slowest delivery service -
Customers pay premium to be members - For what? Ordering online is the worst experience. Extremely slow it would be cheaper just to purchase items on Amazon, at least you know you will get it the next day. NEVER shopping again online costco. I ordered an item few days ago, and the status is still under 'PROCESSING' stage”
“I ordered a makeup set almost 2 months ago and it still hasn't came, i rang and asked them 2 weeks ago and they said they will check and they will call me but they havent called me im still waiting for my package, this is terrible service.”
“Ordered a mattress. Tracking showed date of delivery but it never arrived 2 days later after multiple calls to costco unformed mattress had been returned to the sender as packing delivery label had fallen off and they didn't know who to deliver too. Multiplecontactz with them since confirming I still want the mattress and 5 days later still chasing as no re-delivery date provided yet. So much hassle, would not reccommend purchasing home delivery items from here”
“Recieved my online order in damaged box , agreed to check if the garden lights are working before decide the next step . Couple of them were mot working but I’m not entitled to replacement as I paid by PayPal!!!
Only return for full refund but I have to wait 4 days for collection and 10 after that for my money back . But they can not guarantee that I can purchase the item with the same price when I have my money back .
The expect me to secure the big damaged box they send me but when I said I send it the way I received it , she told me with attitude that other customers do that I dont see what’s the problem .
That’s not a problem when you receive a good customer service.
Staff are extremely rude , unprofessional,”
