Cotswold Candle Hut Reviews

Name: Cotswold Candle Hut
Rating: 3.93

3.9 Rating 127 Reviews

71 %

of reviewers recommend Cotswold Candle Hut

3.9

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07801091102

Email:

catherinejanecampbell@outlook.com

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Cotswold Candle Hut 5 star review on 14th December 2022

Anna McCallion

Cotswold Candle Hut 5 star review on 3rd October 2022

Linda Bagshaw

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two St Eval candle tins at a competitive price. I paid £4.95 for shipping, advertised as "between 5-7 days". I received a confirmation email for my order. After not receiving my order in 7 days, I emailed customer services, but didn't receive a reply. After 14 days, I emailed again and DM'ed on Instagram, and still did not receive a reply. My order was finally delivered in 17 days. I appreciate there was a bank holiday in the middle of this, but I would've expected a response to my emails. Overall, although my order was eventually received, I had a poor customer experience and next time I will buy direct from St Eval. I cannot recommend this business. Also whilst it's nice to be asked to leave a review, I note that reviews aren't posted on your website. If they were, I would've been forewarned as I see others have had a similar experience.”

Helpful Report

Posted 1 year ago

“Had to contact as candle not delivered they then delivered one of two candles had to repeat process to receive second candle. However candles st eval candles are lovely but let down by service will order direct from st eval instead”

Helpful Report

Posted 1 year ago

“Slow delivery. Ordered in good time for a birthday gift but ended up having to get an alternative as it took too long to arrive.”

Helpful Report

Posted 1 year ago

“As a new customer I was excited to place my first order. I sent numerous emails requesting my first customer discount ( never received ). I placed an order and wanted to add to the existing order. My orders were not of an insignificant amount and I never at any point received any communication , replies , email or opportunity to call …. Until now and I really wish I didn’t have to leave negative feedback ( I have never given feedback to online purchases previously) love the products , love the candle selection but very disappointing customer service , sorry”

Helpful Report

Posted 2 years ago

Cotswold Candle Hut is rated 3.9 based on 127 reviews