Cotswold Candle Hut Reviews

Name: Cotswold Candle Hut
Rating: 3.93

3.9 Rating 127 Reviews

71 %

of reviewers recommend Cotswold Candle Hut

3.9

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07801091102

Email:

catherinejanecampbell@outlook.com

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Cotswold Candle Hut 5 star review on 14th December 2022

Anna McCallion

Cotswold Candle Hut 5 star review on 3rd October 2022

Linda Bagshaw

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t usually send out a reviews but: This company is ABSOLUTELY DYER! I’ve had No communication back from them regarding an order I placed in mid December. Don’t order from them!!”

Helpful Report

Posted 1 month ago

“Under no circumstances order anything from this company.They are scammers!I ordered 4 St Eval candles at the end of July which did not arrive.No despatch date given and no reply from customer service, just silence.Tried many times to get a response but nothing.Finally,resorted to PayPal and got a refund.Do not order!You have been warned!”

Helpful Report

Posted 6 months ago

“Scam site. No candle arrived. No answer to my e-mails. Don’t buy from this store.”

Helpful Report

Posted 6 months ago

“No items delivered. No refund and no replies to my emails.”

Helpful Report

Posted 10 months ago

“Ordered St Eval candles several weeks ago - no idea when a delivery will be and ZERO response from customer service dept. Will be contacting bank as this is fraudulent behaviour taking payment and not delivering goods in timeline advertised with no explanation for delay.”

Helpful Report

Posted 10 months ago

“Ordered Red scented candles on the 17 December 2024 still waiting for delivery, having tried contacting the company numerous times, and getting no response, customer service is shocking, if I had read the reviews I would not have ordered from this company. Disgusted.”

Helpful Report

Posted 1 year ago

“Goods never delivered. No customer service response. Still pressing for refund. Don’t buy from this shambolic company”

Helpful Report

Posted 1 year ago

“The cost of delivery was 25% of the cost of the product. No delivery infomation once the order was placed and it took 2 weeks until the product was delivered. There was no way to contact anyone at candlehut to find out when the product would be delivered. I wouldnt order from them again.”

Helpful Report

Posted 1 year ago

“Dreadful customer service. Actually non existent customer service. Delivery was weeks and weeks overdue. No communication from them after many attempts from me to find out where my order was. The candle was nice but I will never use this company again!”

Helpful Report

Posted 1 year ago

“Website is nice and it’s easy to order. See I e though is shocking. Product said 5-7 days. I got no despatch notification or anything so I started chasing after 7 days and got not replies to anything. Took me multiple attempts at filling forms in, emailing, and in the end I raised a claim with my bank as I’d heard nothing. Eventually after days of chasing I got a reply and they sent the product. I would not buy again as I can’t deal with such awful service.”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience. Terrible communication about my delayed order, kept telling me it was going to be posted when it wasn’t. I finally asked to cancel the order, twice, then it got posted out, when I’d already ordered from elsewhere. I never leave reviews but this was the worst experience I’ve had online shopping. I work for a small company so I understand delays, but at least communicate with the customer clearly about what’s happening. I kept the candles in the end because I didn’t want to pay to return them, and St Eval candles are always lovely to have, but will never buy from your company again. Really disappointed”

Helpful Report

Posted 1 year ago

“I am surprised to receive this from you as I had so much trouble getting my order from you so I will not be buying anything from you again. Your customer service is shocking !!!”

Helpful Report

Posted 1 year ago

“I have returned the items back over 2 weeks ago and am still waiting for a refund. No reply from customer services.”

Helpful Report

Posted 2 years ago

“Very overpowering and they lost their shape very quickly.”

Helpful Report

Posted 2 years ago

“Very disappointed. The outside of the candle was badly marked and could not be used for a present, which was the aim. I emailed the company twice sending photos and filled out the online contact form. I have had no reply. Customer service obviously does not exist. I shall not be buying from Cotswold Candle Hut again and definitely will not recommend.”

Helpful Report

Posted 2 years ago

“I have to say rubbish because 10 days after sending an email noting one item was chipped and chasing with a follow up I’ve had no response !”

Helpful Report

Posted 2 years ago

“So disappointed with this company . Of the goods I ordered only the candle in the rabbit pot was as described and expected. The dinner candles were not as described they were the size and shape of a thin pencil and don’t fit any candlestick I own . I opted for the gift wrapping indicated as white with red bow. What I received was the pot wrapped in a very small piece of cheap striped paper held together with 3 pieces of sellotape the paper didn’t meet completely at the joins so the tape was just stretched over . It looked awful and having spent £4 on this service I had to go and buy a gift bag and tissue costing £3 before I could give it to my friend . When I wrote and asked for a refund of the gift wrap and expressed disappointment at the dinner candles I got no response . Would not use again or recommend.”

Helpful Report

Posted 2 years ago

“Poorly packaged, candles arrived damaged, still awaiting feedback from seller”

Helpful Report

Posted 2 years ago

“Goods damaged and sub standard quality. No response after 6 requests for a returns note. Something seriously bad going on with this retailer, so I’d advise to avoid buying from them.”

Helpful Report

Posted 2 years ago

“Never got my items! Emailled, but no response would give zero stars if I could! Scam!”

Helpful Report

Posted 2 years ago

Cotswold Candle Hut is rated 3.9 based on 127 reviews