Cotswold Candle Hut Reviews

Name: Cotswold Candle Hut
Rating: 4.10

4.1 Rating 120 Reviews

75 %

of reviewers recommend Cotswold Candle Hut

4.1

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07801091102

Email:

catherinejanecampbell@outlook.com

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Cotswold Candle Hut 5 star review on 14th December 2022

Anna McCallion

Cotswold Candle Hut 5 star review on 3rd October 2022

Linda Bagshaw

Anonymous

Anonymous // 01/01/2019

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“Goods never delivered. No customer service response. Still pressing for refund. Don’t buy from this shambolic company”

Helpful Report

Posted 1 week ago

“Easy to order but took over 3 weeks to post order out and only when prompted. However item is of good quality and value and arrived well packaged”

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Posted 4 months ago

“I love these candles but it was just frustrating that they took over 3 weeks to arrive”

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Posted 5 months ago

“The cost of delivery was 25% of the cost of the product. No delivery infomation once the order was placed and it took 2 weeks until the product was delivered. There was no way to contact anyone at candlehut to find out when the product would be delivered. I wouldnt order from them again.”

Helpful Report

Posted 5 months ago

“I ordered two St Eval candle tins at a competitive price. I paid £4.95 for shipping, advertised as "between 5-7 days". I received a confirmation email for my order. After not receiving my order in 7 days, I emailed customer services, but didn't receive a reply. After 14 days, I emailed again and DM'ed on Instagram, and still did not receive a reply. My order was finally delivered in 17 days. I appreciate there was a bank holiday in the middle of this, but I would've expected a response to my emails. Overall, although my order was eventually received, I had a poor customer experience and next time I will buy direct from St Eval. I cannot recommend this business. Also whilst it's nice to be asked to leave a review, I note that reviews aren't posted on your website. If they were, I would've been forewarned as I see others have had a similar experience.”

Helpful Report

Posted 5 months ago

“Dreadful customer service. Actually non existent customer service. Delivery was weeks and weeks overdue. No communication from them after many attempts from me to find out where my order was. The candle was nice but I will never use this company again!”

Helpful Report

Posted 5 months ago

“Had to contact as candle not delivered they then delivered one of two candles had to repeat process to receive second candle. However candles st eval candles are lovely but let down by service will order direct from st eval instead”

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Posted 5 months ago

“Very efficient delivery .”

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Posted 5 months ago

“Good product, but when I ordered said 3 - 4 days delivery, actually waited nearly 3 weeks! Would be thinking twice before I ordered again.”

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Posted 5 months ago

“I ordered the vintage rose candle, absolutely beautiful, the smell is perfect and the burn if clean.”

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Posted 5 months ago

“The bay and rosemary reed diffuser is gorgeous and I purchase this regularly from other suppliers. This was my first purchase from Cotswold Candle Hut. My only issue was the delivery time. It took a week to arrive which was disappointing and would prevent me purchasing again.”

Helpful Report

Posted 5 months ago

“Great company, great porduct, fast delivery. Inform you if ther is going to be a delay and when stock has come in.”

Helpful Report

Posted 5 months ago

“Website is nice and it’s easy to order. See I e though is shocking. Product said 5-7 days. I got no despatch notification or anything so I started chasing after 7 days and got not replies to anything. Took me multiple attempts at filling forms in, emailing, and in the end I raised a claim with my bank as I’d heard nothing. Eventually after days of chasing I got a reply and they sent the product. I would not buy again as I can’t deal with such awful service.”

Helpful Report

Posted 5 months ago

“Absolutely terrible experience. Terrible communication about my delayed order, kept telling me it was going to be posted when it wasn’t. I finally asked to cancel the order, twice, then it got posted out, when I’d already ordered from elsewhere. I never leave reviews but this was the worst experience I’ve had online shopping. I work for a small company so I understand delays, but at least communicate with the customer clearly about what’s happening. I kept the candles in the end because I didn’t want to pay to return them, and St Eval candles are always lovely to have, but will never buy from your company again. Really disappointed”

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Posted 5 months ago

“Lovely items”

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Posted 6 months ago

“Great products and swift delivery. I’m loving my St Eval Bay & Rosemary candles and room diffuser. Very good prices too!”

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Posted 6 months ago

“Great candles for the price”

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Posted 6 months ago

“Whilst pleased with the product I made a mistake with the order and missed out on a discount and was received on time. I subsequently sent an email to explain and claim the discount and did not receive a response and was charged the full amount.”

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Posted 7 months ago

“Suberb service including free online delivery. Grapefruit and lime candle is my favourite Very reasonable cost”

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Posted 7 months ago

“Slow delivery. Ordered in good time for a birthday gift but ended up having to get an alternative as it took too long to arrive.”

Helpful Report

Posted 7 months ago

Cotswold Candle Hut is rated 4.1 based on 120 reviews