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Cradlewise Reviews

3.4 Rating 31 Reviews
58 %
of reviewers recommend Cradlewise
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Phone:

5109801716

Email:

reviews@cradlewise.com

Location:

479, Jessie Street
San Francisco
94103

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Cradlewise 1 star review on 22nd February 2024
Anonymous
Cradlewise 1 star review on 22nd February 2024
Anonymous
Cradlewise 5 star review on 8th July 2022
Anonymous
Cradlewise 5 star review on 6th July 2022
Vamshi
Cradlewise 5 star review on 6th July 2022
Vamshi
Cradlewise 5 star review on 5th July 2022
Raja
Cradlewise 5 star review on 5th July 2022
Raja
11
Anonymous
Anonymous  // 01/01/2019
This company is dishonest. They raise prices during holidays and then advertise them as huge discounts.
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Posted 4 months ago
I don't know about their product but the company scams customers. They charged me $75 cancellation fee for same day cancellation when the order is supposed to be shipped after 4 months. Not an ethical company and felt unfortunate that I fell for their trap and even tried to buy their product. Very bad customer service for $1500 plus product. Fradulent company and I don't know how they are allowed to do business in the US. Hope this helps others.
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Posted 4 months ago
First I want to say, I never received the product and if I could I would give 0 stars. We placed our order and I find out that my job will be laying us off due to a fire. No ETA when we will return to work. The order was placed for less then a week. I contacted cradlewise to cancel my order and they tell me canceling the order is not guaranteed and will incur fees of $50. Our baby is due in April and with 2 other little ones to care for we simply can not offered to pay for this crib since I am being laid off and only depending on one income until further notice. This interaction with customer service is in my opinion quite horrible. Sometimes as a business it helps to eat costs to provide great customer service/support. I will not be ordering from them again and feel I need to share with others this experience.
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Posted 5 months ago
We have had a long history of connection issues and a noisy bounce with the crib. The crib never soothed my child as advertised. The video feed connection is hit or miss. The light on the crib arm frequently blinks brightly and erratically indicating some unknown issue. We recently discovered a defect with the crib that likely led to many of these issues. I contacted the company and they told me I was lying about the discovery of the manufacturing defect. This response, in particular, has left me in disbelief. The technical team takes days to get back to you if you contact them to troubleshoot, and their help has not resolved any of our issues. They told me to buy expensive replacement parts that did not help my issue, and it was during this part replacement that I discovered the manufacturing defect. They have not responded to my inquiry about reimbursing the expensive part replacement that did not resolve the issue. Buyer, beware!!
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Posted 6 months ago
Beware Military Families: Limited Warranty Coverage for Overseas Duty Stations If you're a military family, avoid purchasing the Cradlewise crib. The warranty doesn't cover any issues if you're stationed outside the US. Ours broke within six months. One night, a loud mechanical whirring sound woke us up, and now the bounce feature is useless. Additionally, the Bluetooth and white noise features don't work well. The only aspect I appreciate is the camera, but it's too expensive for just a monitoring feature. At around $2,000, we're now stuck with an overpriced crib that no longer soothes or bounces as intended.
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Posted 10 months ago
All these 5 star reviews are so fake. New Dad here. My workout partner raves about the SNOO, and a few other friends who recently had babies. I was sold on the SNOO, however my wife really wanted to get the Cradlewise because of their marketing, Al, all these features and you can use it up to 2 years. First night home with our baby, the bounce stopped working after 3mins, made a crazy loud buzzing sound and scared our baby. Reported this to customer service, atter a week they sent me a new base to install, so I reinstalled the whole thing with the new base... first try... 5 mins and the same thing happens!!! Emailed customer service to return and they are trying to convince me to keep it. That will not happen. They have a huge quality control issue. Super frustrating. Also, pro tip save your box!!! $120 for a new box, we also made this mistake. The plan is to return this asap. Idea great, execution 0/10
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Posted 10 months ago
My wife and I were both very excited to purchase the Cradlewise in the beginning of our parenting journey. Our excitement quickly turned to total frustration and annoyance. When we first purchase the crib, we immediately ran into an issue with the arc not providing a video signal after I assembled everything. I reached out to the technical support team and they ended up sending a replacement arc and base. I had to go through the process of replacing the base and arc before we even put our daughter into the crib. I was hoping this was a one off issue with the crib, but sadly this was just the start of all of our problems. Fast forward 5 months, we have now ran into issues with the crib not producing any white noise and the bounce function has began to make a loud mechanical noise followed by shutting off completely. Like before, I reached out to the technical team and their work around was to update a setting in the application. Needless to say, that did not work and we were sent another base and arc. This is now the third time I have had to install a base and arc for my Cradlewise. I was excited to link my third “new” arc and base to my application to hopefully get all of these technical issues behind us. I went into the app, linked everything up, calibrated my crib, and began a test of the bounce before I put my daughter in and…the crib started to make mechanical noises when the Cradlewise would bounce. The product is suppose to be a premium crib. The crib definitely has the premium price tag but it does not have the premium level of quality control. I am severely disappointed in the quality we have seen with all of these replacement parts. The parts we receive seemed to be parts that have been “fixed” and used as replacement parts for other customers. I feel like I am in a perpetual state of fixing problems with my Cradlewise and I am over it. I will be reaching out to the technical support team for a fourth time and I am sure I will be told they will send me a new base and arc. The amount of time I have wasted in setting up this crib, replacing the parts, and packing up the old parts is unacceptable for the price I paid for this crib. I do not have the time in my day to keep replacing all of these parts. I just want a crib that functions as advertised. I am hoping I just have terrible luck because I would not wish these issues on any new parents.
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Posted 11 months ago
The crib itself and the concept of cradlewise is great but only if the app actually worked. I’ve had this crib for a year now and the app freezes many times a week. I rely on the cradlewise monitor to inform me when baby is awake or crying since she sleeps in a different room but the monitor and app itself continues to freeze randomly and becomes unreliable. It is quite frustrating to depend on something that continues to glitch and with no actual solution from their customer support team. Never have I been able to speak to an actual person and when they finally do respond to my emails, their advice never fixes or addresses the actual problem. Again, it’s a well built beautiful crib, but the aesthetics is the only positive thing about cradlewise which is not worth the $2,000. Fix the app and have better a customer support team. Maybe then it would be worth the cost.
Cradlewise 1 star review on 22nd February 2024 Cradlewise 1 star review on 22nd February 2024
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Posted 1 year ago
I ordered a crib in November. I have sent 2 emails and called to ask when the crib will get shipped. No one responds to emails and no one answers the phone. How do you get in contact with this business Makes me nervous that a new company won't respond. Sets standards for future service issues.
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Posted 2 years ago
Cradlewise is rated 3.4 based on 31 reviews