“The quality of the pans are very good, it was worth the wait. Customer support experience was not, all you need to do is keep the customer informed of what's happening with their order, it may be down to covid I hope so as it's a great British product, that should have great customer support to match.”
“I ordered my pan set in January and it’s now March with no sign of them arriving.
Happy to adjust my rating if I ever receive my items or perhaps even a refund so I can buy elsewhere.”
“Looking forward to use my new griddle pan. I've already been using the casserole for years and always happy with the coking method and the look of it. After all this time still looks like new!”
“I have used my Crane C1 23cm casserole cast iron pot as a dutch oven to bake sourdough bread and the result was fantastic. I have also used my pot to make soup and my favourite dish, oxtail stew. The results were excellent. I love my pot! The service from Crane was excellent. Quick delivery and very efficient transaction. Thank you Crane!!”
“I’ve been using Crane Cookware for a few years now, I have just recently ordered the last in the set for us the C3. I have also just purchased a full set of the S series.
All I’m going to say is, if the s series is a good as the c series. Just buy with confidence.”
“Appalling customer service. Ordered an item and after a week of no news it was suddenly out of stock. Wasn't informed of this in any way, had to chase after them, got a curt answer and refund email shortly after.
Apart from that I have received a faulty pot in the past, on which the lid had broken off. Took them weeks to replace it and only after repeated prompts.
Very disappointed. Pity really...”
“Don't bother trying to contact customer services if you have a problem -- they are great at selling and distributing but ignore any message asking for help with a faulty product. I sent 3 emails were all ignored -- appalling customer care. there's no telephone number that I could find so the only communication is through email which they don't answer.”
“a great service, suer quick and my items arrived well packed and in good condition.
The cookware itself is stunning, looks good and works well. Delighted”
“I ordered my items end of November and am still yet to receive them or a confirmed date of delivery. Crane Cookware are very curt in their emails replies and there is no one to contact by telephone. Very disappointing”
