Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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admin@sleepdesign.co.uk

Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, poor product. The finish of the head & footboard is horrible. It was also extremely difficult to put together on my own. Instructions say it needs 2 people, but a lot of households are single. Both headboard and footboard attach to the frame with 2 bolts. I was unable to fit the lower bolt on both sides of the footboard. I just hope that one bolt is strong enough.”

Helpful Report

Posted 3 years ago

Hi Elaine, thank you for your review. We are happy to hear you are impressed with our service. We are sorry to hear you aren't as satisfied with the product as you would like to be. I have had a look at our notes regarding your order and I cannot see any email correspondance regarding the issues you have had. If you would like to email in regarding the issues you've had we would invite you to do so we can see if we are able to help. - Kind Regards Jamie Martin | Customer Experience Team | Crazy Price Beds a division of Sleep Design Ltd.

Posted 3 years ago

“Love the bed, Iv ordered 2 now. But I have emailed several times regarding a piece that is labelled the right number but is the wrong piece and no response. Luckily my dad is a pro and fixed it together for my little girl to sleep in.”

Helpful Report

Posted 3 years ago

Hello Kerri, Thank you so much for taking the time to share your review. I am glad you love the bed frame however I am very sorry you have experienced an issue with the frame. Unfortunately, I cannot see that we have received any correspondence from you via the email address on your order. If you can please contact us at info@crazypricebeds.com and explain the issue you have encountered, I would like to make sure that all is okay with the frame. I look forward to hearing from you. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Second hand furnitures”

Helpful Report

Posted 3 years ago

Hello Kamil, Thank you for your review. I am sorry to see the issues with your bed frame. Whilst I can assure you that our bed frames are new and we do not dispatch second-hand items, I can appreciate that the condition you received the item in, is not what you would expect. It is not what we would expect you to receive either, and so I have reached out to you today to discuss how we can resolve this for you and rectify the experience you have had. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Rubbish I should never trust an entity with more than 1 name”

Helpful Report

Posted 3 years ago

Hello Ahmed, Thank you for your review. I am sorry to read you are unhappy with your purchase, I can appreciate that this is both disappointing and frustrating and I do apologise for this. I have checked on your order and cannot see that we have received any correspondence regarding your purchase after this has been delivered, so I have reached out to you today so that we can resolve this case for you swiftly and satisfactorily. I look forward to rectifying this matter for you. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Delivery date was changed and LED lights keep falling down.”

Helpful Report

Posted 3 years ago

Hello Jackie, Thank you for your review. I am sorry to read that you have had these issues with your order, I can appreciate that this is both frustrating and disappointing and I really do apologise for this. I have reached out to you today to discuss how we can resolve this for you and I look forward to bringing this case to a satisfactory close for you. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“I have a fault with the LED lights in the bed I purchased 2 weeks ago. I contacted you and you sent me a troubleshooting guide. I followed this and still no joy. I emailed you to let you know and have heard nothing. I only bought this bed for my son because of the lights”

Helpful Report

Posted 3 years ago

Hello Jacqui, Thank you for your review. I am sorry to read that you have this issue with your bed frame, I can appreciate that this is both disappointing and inconvenient and I do apologise for this. I can see that we have been corresponding via email with regards to this case, but that we are still awaiting the requested video so that we may bring your case to a satisfactory and swift close. I look forward to resolving this matter for you. Kind Regards, Danielle Bruce CPB Customer Experience Facilitator

Posted 3 years ago

“Bed itself is nice. Didn’t come with correct amount of screws which is very annoying.”

Helpful Report

Posted 3 years ago

Hello Rebecca, Thank you for your review. I am sorry to read you were missing screws from your item, I can appreciate how annoying and inconvenience this would be and I sincerely apologise for this. I am pleased to read you do like the bed frame though, and I have reached out today to discuss how we can resolve this for you and rectify the experience you have had. I look forward to resolving this for you promptly and to your satisfaction. My apologies again for the issues you have had. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Bed came scratched. Have tried to telephone and left 2 messages, still nobody has been in touch. If you read this I would appreciate a call back.”

Helpful Report

Posted 3 years ago

Hello Helen, Thank you for your review. I am sorry to see the issues with your bed frame as well as the difficulties you have had in reaching us, please accept my sincere apologies for this and the disappointment this has caused. I have reached out to you today to discuss how we can resolve this for you and rectify the experience you have had - I look forward to resolving this for you as swiftly and satisfactorily as possible. My apologies again for these problems Helen, and the inconvenience this has also caused to you. Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“My slats keep coming apart when I shag my mrs and not even hard”

Helpful Report

Posted 3 years ago

Hi Tobias, Thank you for your review We're so sorry that you're having these issues with the slats, I have reached out to you today so that we can resolve this for you as quickly as possible so that you can get back to enjoying your bed without any worry! We look forward to resolving this issue for you promptly and to your satisfaction. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Advert shows a black bed. Purchased bed and a bronze colour turned up! Its very brown not black at all. On review the order description does says brown and the box that arrived says brown. Just not clear at all and picture does not match description so disappointed. My fault for buying with eyes and assuming what I was getting was whats in the picture. Lazy advert. Just be careful and read the detail.”

Helpful Report

Posted 3 years ago

Hello Jason, Thank you for your review. I am sorry to read you are not happy with your bed frame. Having looked into the order for you I can see that the correct item was received as you ordered our Oxford Industrial Scaffold style brown frame which comes with a beige fabric headboard and brass/bronze accents. We do provide a full range of images and written descriptions on our website to aid in your selection process and the images are captured in our own studio to show the most accurate depiction of the item. That being said, we do take on board all feedback that is given and will use this going forward when considering improvements and alterations to our website and beyond. Please do not hesitate to reach out if there is anything else we can help with, and we'll be happy to assist. Kindest Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Poor product quality.”

Helpful Report

Posted 3 years ago

Hello Luke, Thank you for your review. I am so sorry to see your item arrived in less than perfect perfect condition. I can understand that this would be disappointing and I sincerely apologise for this. I have reached out to you today to discuss how can resolve these issues for you and I look forward to rectifying this experience for you. Please get back to me at your earliest convenience and I eagerly anticipate resolving this to your satisfaction. Apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Am still waiting for missing staffs”

Helpful Report

Posted 3 years ago

Hello Hossin, Thank you for your review. I am sorry to read that you are still waiting for your replacement pieces. I can see that we have made the new delivery arrangements for the box and you will have now received an email and text message from us to confirm this for you. I cannot apologise enough that you were missing pieces, and for the inconvenience, this has caused. This is not what we wanted for you and I am so sorry that this has happened. Please do not hesitate to reach out in the meantime, if there is anything else at all that we can help with. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Found it difficult to assemble...some of the wood had scratches on it so now looking to repaint”

Helpful Report

Posted 3 years ago

Hello Rosemarie, Thank you for your review. I am so sorry to read that you had issues assembling your frame and that there were scratches to your wood. I have contacted you this afternoon to gain more information so that I can resolve these issues for you as quickly as possible. I look forward to rectifying your problems and restoring your faith in Crazy Price Beds. My apologies again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

“Hi I am disappointed because the date of delivery was postponed by 6 days. This meant that all our plans to house the guests were cancelled, with having no bed to sleep them!”

Helpful Report

Posted 3 years ago

Hello Ruksana Thank you for your comments on your experience with us. I'm sincerely sorry to hear of the issues you have had. I can see your order was dispatched with our third-party couriers ArrowXL and there have been issues with successfully delivering your order. I will contact you directly to offer a solution to this situation. I look forward to assisting you further. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Bought after reading reviews but disappointed with quality looks lime seconds. Mattress is very thin”

Helpful Report

Posted 3 years ago

Hello I'm sorry to read you are not happy with the mattress you purchased. I have looked into your order and can see you purchased our 12 cm memory foam mattress. I have emailed you directly to request images of the mattress so I can ensure there are no issues with the product. I would like all customers to be 100% satisfied with their products and I will do everything I can to do this for yourself. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Not impressed at all, it was very difficult to build, none of the pieces were numbered, even though they were numbered in the book. Had to drill larger hols as the screws did not fit. The wooden slats to support the mattress are somewhat flimsy 3 have arrived split. So please can you send me some spare slates? Very disappointed!”

Helpful Report

Posted 3 years ago

Hello Justine, Thank you for your review. I am very sorry that you have encountered issues with your order, I cannot apologise enough for this. I cannot see that you have contacted us regarding this so I have sent an email to the email address on your order to help resolve this with you. If you could come back to me, I look forward to working together to sort this out. Thank you again for your review. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“It was the first time that I trusted to your online website. Unfortunately we are not satisfied because our pack was not complete enough to install. My child bed doesn’t have enough bolt and unt . Bolt and unt were not as enough as the leaflet told . They were less than the numbers .”

Helpful Report

Posted 3 years ago

Hello Sara, Thank you so much for taking the time to share your experience. I am so very sorry about this. I can not see that we have received any correspondence from you regarding the issues you have encountered, so I have contacted you via email to advise what I have actioned to resolve this for you. Please do contact me if I can help with anything else. Thank you again and Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“The box came all broken and torn!”

Helpful Report

Posted 3 years ago

Hello I'm so sorry to hear about the condition your order arrived in. I have emailed you directly to see if i can offer a solution. i look forward to assisting you further. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Great prices , great looks but not the best quality”

Helpful Report

Posted 3 years ago

Hello Sarah I'm so sorry to hear you are not pleased with the quality of the bed frame you and the mattress you purchased. I can see you have not contacted us about this issue as of yet so i will email you directly to try and offer a solution. Kind regards Danielle Bishop CPB Customer Experience Team

Posted 3 years ago

“Not satisfied with the quality of materials. No indication of guarantee while buying.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. I am very sorry that you had issues with your slats, but I am glad we were able to resolve this with the replacements dispatched to you. As we advised, you do have a 12-month warranty with your new bed frame and this will cover you for any manufacturing faults that arise in this time. Please do not hesitate to get back in touch if there is any further assistance we can provide. Thanks again and Kind Regards, Danielle Bruce CPB Customer Experience Team

Posted 3 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews