Crazy Price Beds Reviews

Name: Crazy Price Beds
Address: Beecham Business Park, Northgate, Walsall, Aldridge
Rating: 4.44

4.4 Rating 1,516 Reviews

85 %

of reviewers recommend Crazy Price Beds

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admin@sleepdesign.co.uk

Location:

Beecham Business Park, Northgate, Walsall
Aldridge
WS9 8TZ

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Crazy Price Beds 1 star review on 2nd December 2022

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dumped the bed outside my neighbours door and it fell on his daughter when she left the house. Wrong slates, no reply to requests for slats that fit. Came a week early on a day I was not at home as in the process of moving in, caused me a big problem with my neighbour so thanks for getting me off to a terrible start in this community.”

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Posted 2 months ago

“The central metal support of the frame is all bent and twisted, along with the metal on the wood that connects to the bed. This was from poor packaging and damage in transit by the handler.”

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Posted 3 years ago

“Bed arrived damaged with two large chunks taken out of the wood. Disappointed for the price I paid. I can endorse this with photos.”

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Posted 3 years ago

“Sadly the box that the bed was in must have been in a cold warehouse for a very long time as when we opened one side of the damp box , thr side of the bed was covered in mould and the metal had rusted !”

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Posted 3 years ago

“Very poor quality had to make it better and stronger myself”

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Posted 3 years ago

“Good variety and prices”

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Posted 3 years ago

“Haven't even got the bed or mattress upstairs yet lady on my own”

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Posted 3 years ago

“Emailed for the instructions to build the bed and 4 weeks later nothing has arrived”

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Posted 3 years ago

“Bed did not turn up on first delivery van Then after making contact had no update. 2 weeks later Bed shows up. Very cheaply made. Looks nice but over priced”

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Posted 3 years ago

“Poor service constantly being let down still not had headboard I’ve requested more than once Will not use againe”

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Posted 3 years ago

“Bought 3 beds and several mattresses from this company. I was chuffed to bits with the lift up king bed I bought last year but my most recent purchase (single divan with drawers) is of awful quality. The amount of staples they had packaged it with was a nightmare to remove and the whole thing is flimsy as anything I don't think it will last v long. one of the feet broke on assembly when attaching to base luckily engineer husband made a new one . I dont recommend the roll up foam mattresses either like laying on a floor really hard and thin. The argos ones for similar price much much more comfy. Overall my experiences have been very hit and miss so won't be returning unfortunately.”

Helpful Report

Posted 3 years ago

“I leaned on the headboard, and I heard a crack! It looks a bit ...underdone.”

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Posted 3 years ago

“Very poor instructions bed was ripped on leather headboard. Slats are flimsy can't support much weight. No washers for any bolts. Lovely looking but under surface very very poor not worth money maybe 100 pound bed.”

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Posted 3 years ago

“Overall the bed is lovely,however the customer service was terrible with regards to the bed being at fault it took a total of almost 2 weeks to finally get to the bottom of the issue and get a replacement headboard sent out.I couldn’t get an answer on the phone and emails took 2-3 working days to be responded to leaving my daughter sleeping on the floor for 2 weeks”

Helpful Report

Posted 3 years ago

Hello Chantelle, Thank you so much for sharing your review! I do apologise for the experience you have had ordering with us. I can see that you contacted us on 29th November at 22:08 in the evening regarding the issue you had found, which we responded to on 30th November at 14:46 requesting some images so we could take a look. We successfully received the images shortly after and provided a solution by advising we were sending out a new part for you on 1st December which I can see arrived on 7th December. I am sorry you could not get through by phone, we have been dealing with a high number of calls and we have done our best to try and answer as many as possible. I am very happy we could provide a solution as quickly as we physically could. Please do get in touch with us if there are any further issues. Kind regards, Rebecca Webster CPB Customer Experience Team

Posted 3 years ago

“Had a problem with a component of 1 out of three beds. Contacted the retailers immediately but have not got any response. As u have three children it would have been difficult to return 1of 3 beds so had to find a DIY fix. Otherwise the beds themselves are good quality. Need to improve on the customer support front.”

Helpful Report

Posted 3 years ago

We are sorry you haven't had a very good response from our CE team. Please email in and we can help with your issue Kind Regards Heidi Mccarthy_Brown CPB

Posted 3 years ago

“Unfortunately, the bed that we ordered turned out to be out of stock even though we had a delivery confirmation. These things happen. What happened next was the bad part. We selected another bed which ended up being cheaper. We were misinformed about the delivery date and had to repeatedly chase to find out what was going on. Then after the bed was delivered, we had to chase for the refund of the difference in purchase price. CPB said we were only entitled to a partial refund. So then we had to fight to get the correct refunded amount. Just dragged out what should have been a very quick and easy process, with misinformation on a regular basis from CPB.”

Helpful Report

Posted 3 years ago

We are so sorry you had this experience with us. Please accept our apology. King Regards Heidi Mccarthy-Brown CPB

Posted 3 years ago

“Very disappointing quality. When we started to assemble the bed, some of the holes did not match up and there was a scrape on the white wooden headboard, right in the middle so very visible.... Screws missing... If I hadn't had guests coming to stay (and needed the bed for them) this bed would have been returned.”

Helpful Report

Posted 3 years ago

We are really sorry you found issues with your bed. Kind regards Heidi Mccarthy-Brown

Posted 3 years ago

“Upon receipt of our bed, it was missing a part that was integral to the frame. Instead of being able to send out a singular part. I have been sent a whole other bed, with the inconvenience of having to know take the heavy frame to the household recycling centre. When purchasing products, I don’t appreciate items being missing, having to wait for increased delivery times, being lumbered with heavy and useless extras and then being inconvenienced. I received no compensation for this poor service, I just had to be inconvenienced by you. Poor service that expects its customers to be inconvenienced and not compensated. My order number was 1000049026”

Helpful Report

Posted 3 years ago

We are so sorry you had had issues with your bed Please accept our apology Kind regards Heidi Mccarthy-Brown CPB

Posted 3 years ago

“Good service apart from waiting 11 days instead of 5 due to the original delivery driver being sick. There was no call or anything and just a change on the tracking system. I had to chase up the reason why and I wasted a day annual leave and had to take a extra day off the following Monday.”

Helpful Report

Posted 3 years ago

Hey Stephen, thank you for your review. We are glad to read that you are happy with your new bed. We do apologise regarding the extended wait on your delivery, a driver sickness is not something that we forecast is a regular issue and this means it can be hard to organise a replacement driver on the day of delivery. We apologise for any inconvenience caused. Thanks for shopping with Crazy Price Beds! Kind Regards Jamie Martin | Customer Experience Team | Crazy Price Beds a division of Sleep Design Ltd.

Posted 3 years ago

“I have received the trundle but I am not happy with it. I have also written an email to Crazy Beds but have not received a reply!”

Helpful Report

Posted 3 years ago

We are so sorry you have found an issue with your bed we do aim to respond to emails within 24 hours Kind Regards Heidi Mccarthy-Brown CPB

Posted 3 years ago

Crazy Price Beds is rated 4.4 based on 1,516 reviews