Hi Emily,
It looks like you weren't actually logged into the account you subscribed from. Log out of the free/anonymous account and login with your email and password, and you should have no problem printing out your calendar.
Hope that helps,
Ben
“Extremely expensive to just write up a calendar. It’s also not very user friendly. We have a very unique situation with the time we get my stepdaughter, and this program doesn’t allow me to make calendars to fit our schedules. Total waste of money”
Hi Derek,
We'll be happy to show you how to use CXC for your situation. It's built to handle every unique situation. We sent you a private message with a calendar invite. You can also reach out to our support line if you decide later, and we can help you fit it to your situation.
It looks like you've subscribed for a year, and then came back recently and subscribed for another year. We'd certainly like to help you get the value out of the app. Let us know!
Ben
“I found it so confusing and difficult to use. My x and I tried it for 2 weeks and just gave up completely. She had painstakingly put in a bunch of info and I accidentally deleted it all without even realizing it. Also not mobile friendly. I realize it’s a powerful tool in the right hands but for busy parents working full time, it’s so tedious. I felt like it would be great if I had a personal assistant who could dedicate the time and attention to the laborious needs of the program I understand there are many situations and needs and one size doesn’t fit all. This was a total disappointment but your advertising and price scaling worked perfectly and you got me to drop money for a whole year and I used it for like 5 days.”
Hi Jeff,
I'm sorry to hear you had that experience. We recently fixed it so you can't accidentally delete calendars and plans. It was a little too easy before, and we heard from a couple people in your same situation.
We'd love to help you get it set back up. If you want to give it another try, I'd hope you'd be able to get your money's worth out of it. We have some powerful scheduling tools, where whole schedules can repeat, to make it fast to setup.
We sent you a private message. Or if you want, you could reach out to support.
Ben
Hi Kevin,
I'm sorry that happened to you. There are an unlimited number of schedules and plan options -- you can even add your own text into the parenting plan.
If you go before the judge with your plan written out, it gives you better odds, but there are a lot of schedules and provisions that the judge might not like for your situation.
Ultimately, the judge has to consider what's best for the children.
We recommend that people use our app in the negotiating phase, through mediation, and with their attorney. Afterwards, we recommend people use the tracking features to document and establish patterns of behavior.
If there's not an agreement between you and your ex, taking your plan to the judge isn't likely going to work.
You were still within the 30-day refund window, so I went ahead and processed a refund for you.
Hope that helps,
Ben
“I have not been able to use this service since I paid for it, nor have I been able to find a way to seek a refund!! I am feeling duped and really frustrated.”
Hi James,
Sorry you didn't find it worth the price. I turned off your auto-renew so you won't be charged again.
We sent you a private message to get your feedback. We'd love to have a conversation to hear your ideas about how we could make it more efficient for people.
Thanks,
Ben
“Program looked nice to use (and it was) but unfortunately I'm STILL getting charged after continually filling out the paperwork to stop my monthly charge. I asked for them to stop payment the same month I made my use of their program and here I am almost a year later still trying to get them to STOP charging me.”
Hi,
I just took a look at your account history, but we hadn't received any emails from you. There's also a button to cancel / refund in the account settings. But I went ahead and processed a refund for you.
Hopefully it helped with your situation,
Ben
